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Manager Customer Service

Middleborough, MA
October 17, 2018

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Allison Walters

PHONE 914-***-**** ● E-MAIL:


To obtain a position that will enable me to use my strong organizational skills, human resources background, and people skills.


• Experienced Human Resources, Office Administrator and Manager

• Service-focused, technically skilled, and hardworking office support professional with experience as a Human Resources Executive and Office Manager.

• Advanced skills in QuickBooks and MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook); demonstrated ability to learn new computer programs quickly.

• Expert interpersonal and communication skills.

• Reputation for dependability, honesty, dedication, and enthusiasm. Provide premium service to both internal and external customers. Able to work independently or in a team environment.



SUNY Cobleskill Cobleskill, NY

Associate in Applied Science Degree

Early Childhood Education


Apothecare Pharmacy, LLC 11/16-Present

Human Resources Manager

Oversee recruitment of potential employees, manage interviews, and finalize hiring of prospective staff members

Coordinate pre-employment drug screenings, CORI background checks, and Motor Vehicle Reports

Ensure the completion of necessary personnel record forms as required by Company policy, and local state and federal laws and regulations.

Administer bi-weekly payroll for over 120 employees using Paychex software, payroll tax withholding, and commission payments

Track employee time off requests

Track and maintain employee licensing

Maintain strict confidentiality of company and personnel information

Administer benefits programs such as health insurance, sick leave, and paid vacation

Conduct employee investigations when necessary

Administer verbal warnings, written warnings, and termination papers as needed

Prepare workers compensation and first report of injury

Review case files and represent the company during unemployment hearings

Provide awards and incentives for staff members who demonstrate excellence and commitment

Arrange for performance evaluation of each Company staff member annually; establish annual performance goals, and monitor progress towards these goals on a consistent basis.

Ensure the implementation of process to measure, assess, and improve the performance of the Human Resources department.

Asaman Inc. 12/14-11/16

Administrative Assistant/Account Manager

Worked directly for the company President

Prepared sales orders and invoices in QuickBooks

Created Air Way Bills and Customs forms for weekly outgoing domestic and international shipments

Ordered products from a variety of vendors

Handled the company’s weekly returns

Managed the company’s inventory in QuickBooks

Entered the company’s bills into QuickBooks

Trained new employees on office software

General office duties such as bookkeeping, copying, faxing, mailing, filing, and ordering office supplies.

Answered the phone, cheerfully greeted all clients

Quoted daily product inquiries for clients

RCH Cable 8/09-6/14

Office Administrator/Human Resources Manager

Handled a wide range of managerial tasks including weekly payroll for 50+ employees, scheduling of work, inventory of equipment, and project completion.

Interviewed and finalized the hiring and training of new employees

Ensured proper personnel paperwork was completed upon hiring

Supervised and coordinated the work of staff, including reviewing work performance, identifying problems with performance, and developing solutions to those problems.

Promoted a positive work climate and team-building atmosphere within the company.

General office duties such as bookkeeping, copying, faxing, mailing, filing, and ordering office supplies.

Responsible for all HR issues such as applications, warning notices, and termination papers.

Encouraged effective communication within the organization concerning human resources matters, and focus on staff retention.

Prepared workers compensation and first report of injury.

Coordinate meetings, interviews, appointments, and events.

Complete daily and weekly invoice matrixes.

Use in-house software such as ACSR and WFX, as well as Internet Explorer, and MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), and QuickBooks.

Blue Cross Blue Shield 8/08-6/09

Member Service Representative

Consistently provided members with exceptional customer service

Assisted internal and external customers via incoming telephone calls

Actively listened to customers and responded appropriately

Utilized the BCBSMA computer system to look up and record information regarding a customer’s account

Investigated and resolved member inquiries through correspondence and computer research

Advised customers regarding policy and benefit information for multiple health plans.

Contributed in a team effort to meet or exceed service, production, and quality goals.

Exceeded daily, weekly, and monthly performance goals.

Created a caring atmosphere for customers.

Used in-house software as well as MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook)

Comcast Cable Corporation 9/06-6/08

Broadband Sales Professional

Responsible for promoting and selling Comcast products and services that were both current and emerging.

Consulted with customers to provide them with the package that best suited their needs.

Answered the phone effectively and courteously.

Customer service, worked on a team, made monthly sales quota.

Used in-house software as well as Internet Explorer, Lotus Notes, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook) REFERENCES

Available upon request

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