Allison Walters
PHONE 914-***-**** ● E-MAIL: ***********@*****.***
OBJECTIVE:
To obtain a position that will enable me to use my strong organizational skills, human resources background, and people skills.
SUMMARY OF QUALIFICATIONS:
• Experienced Human Resources, Office Administrator and Manager
• Service-focused, technically skilled, and hardworking office support professional with experience as a Human Resources Executive and Office Manager.
• Advanced skills in QuickBooks and MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook); demonstrated ability to learn new computer programs quickly.
• Expert interpersonal and communication skills.
• Reputation for dependability, honesty, dedication, and enthusiasm. Provide premium service to both internal and external customers. Able to work independently or in a team environment.
EDUCATION:
2000-2003
SUNY Cobleskill Cobleskill, NY
Associate in Applied Science Degree
Early Childhood Education
WORK EXPERIENCE:
Apothecare Pharmacy, LLC 11/16-Present
Human Resources Manager
Oversee recruitment of potential employees, manage interviews, and finalize hiring of prospective staff members
Coordinate pre-employment drug screenings, CORI background checks, and Motor Vehicle Reports
Ensure the completion of necessary personnel record forms as required by Company policy, and local state and federal laws and regulations.
Administer bi-weekly payroll for over 120 employees using Paychex software, payroll tax withholding, and commission payments
Track employee time off requests
Track and maintain employee licensing
Maintain strict confidentiality of company and personnel information
Administer benefits programs such as health insurance, sick leave, and paid vacation
Conduct employee investigations when necessary
Administer verbal warnings, written warnings, and termination papers as needed
Prepare workers compensation and first report of injury
Review case files and represent the company during unemployment hearings
Provide awards and incentives for staff members who demonstrate excellence and commitment
Arrange for performance evaluation of each Company staff member annually; establish annual performance goals, and monitor progress towards these goals on a consistent basis.
Ensure the implementation of process to measure, assess, and improve the performance of the Human Resources department.
Asaman Inc. 12/14-11/16
Administrative Assistant/Account Manager
Worked directly for the company President
Prepared sales orders and invoices in QuickBooks
Created Air Way Bills and Customs forms for weekly outgoing domestic and international shipments
Ordered products from a variety of vendors
Handled the company’s weekly returns
Managed the company’s inventory in QuickBooks
Entered the company’s bills into QuickBooks
Trained new employees on office software
General office duties such as bookkeeping, copying, faxing, mailing, filing, and ordering office supplies.
Answered the phone, cheerfully greeted all clients
Quoted daily product inquiries for clients
RCH Cable 8/09-6/14
Office Administrator/Human Resources Manager
Handled a wide range of managerial tasks including weekly payroll for 50+ employees, scheduling of work, inventory of equipment, and project completion.
Interviewed and finalized the hiring and training of new employees
Ensured proper personnel paperwork was completed upon hiring
Supervised and coordinated the work of staff, including reviewing work performance, identifying problems with performance, and developing solutions to those problems.
Promoted a positive work climate and team-building atmosphere within the company.
General office duties such as bookkeeping, copying, faxing, mailing, filing, and ordering office supplies.
Responsible for all HR issues such as applications, warning notices, and termination papers.
Encouraged effective communication within the organization concerning human resources matters, and focus on staff retention.
Prepared workers compensation and first report of injury.
Coordinate meetings, interviews, appointments, and events.
Complete daily and weekly invoice matrixes.
Use in-house software such as ACSR and WFX, as well as Internet Explorer, and MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), and QuickBooks.
Blue Cross Blue Shield 8/08-6/09
Member Service Representative
Consistently provided members with exceptional customer service
Assisted internal and external customers via incoming telephone calls
Actively listened to customers and responded appropriately
Utilized the BCBSMA computer system to look up and record information regarding a customer’s account
Investigated and resolved member inquiries through correspondence and computer research
Advised customers regarding policy and benefit information for multiple health plans.
Contributed in a team effort to meet or exceed service, production, and quality goals.
Exceeded daily, weekly, and monthly performance goals.
Created a caring atmosphere for customers.
Used in-house software as well as MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook)
Comcast Cable Corporation 9/06-6/08
Broadband Sales Professional
Responsible for promoting and selling Comcast products and services that were both current and emerging.
Consulted with customers to provide them with the package that best suited their needs.
Answered the phone effectively and courteously.
Customer service, worked on a team, made monthly sales quota.
Used in-house software as well as Internet Explorer, Lotus Notes, MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook) REFERENCES
Available upon request