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Accounts Receivable/Credit and Collections/ Deductions and Chargebacks

Northridge, CA
October 17, 2018

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Lisa Starr

Northridge, CA *****



I am a very skilled, self-motivated, Accounts Receivable/Credit & Collections Specialist who thrives in commercial collections and a fast-paced environment. I am highly experienced in managing, monitoring and collecting on a high volume of assigned past due customers as well as researching and reconciling aged outstanding balances.

Professional Characteristics:

Good work ethic. Professional attitude and demeanor, team player, reliable, punctual, get along well with others. Ability to interact and communicate effectively with all levels of lower and upper management. Able to work independently and complete tasks on time as well as meet deadlines. Able to effectively collect on past due invoices/balances while maintaining excellent customer relations.


•Extensive degree of experience in business-to-business collections. Strong collection, negotiating, and analytical skills. Microsoft Office applications: Word, Outlook, Excel, Access. Mas200, QuickBooks, Syteline, Magento

•Highly effective in collecting on accounts with high balances that are over 60 days past due

•Professional phone etiquette, attention to detail, excellent time management

•Highly skilled in thoroughly researching and resolving disputes and discrepancies related to billing, short pays, unauthorized deductions, returned or damaged goods, discounts, credits.

•Very detailed in account note documentation. Proficient and detailed in written and verbal communication.

•Ability to compose strong collection letters as well as follow/up on payments and payment arrangements with customers, and insurance companies.

•Strong problem solving and reconciliation skills. Thorough understanding of aging reports and accounts receivable procedures.

•Proficient in processing and interpreting credit reports.

Work Experience:

06/2017 – 01/2018 Implant Direct (Dental Implant Manufacturer and Distribution) Thousand Oaks, CA

Position: Accounts Receivable Reconciler

Responsible for researching and reconciling open credit balances, overpayments, unapplied cash, misapplied cash. Reconcile warranty claim credits to invoice. Prepare credit adjustment requests for warranty claims, RMA’s damaged goods, discounts, freight, sales tax. Prepare debit adjustments. Prepare refund requests and write off for small balances. Miscellaneous assignments delegated by Controller and/or A/R Manager.

06/2015 – 10/2016 M & G Imports (Wholesaler)

Los Angeles, CA

Position: A/R Credit and Collections

Responsible for collecting on past due accounts. Contact customers with overdue balances, send written communication as deemed necessary. Follow up on payment status and payment arrangements, reconciling accounts, posting daily cash receipts, processing credit card payments, handling RGA’s and verifying quantity returns before processing credit memo, shipment tracking for POD, shipping holds and release, gathering and verifying information and trade references for new accounts. Monitoring accounts for continued credit worthiness, make recommendations for customer credit worthiness review, assisting with invoicing and processing back orders, verified customer account status before releasing back orders, answered customer inquiries pertaining to billing. Review accounts for small balance write off and adjustments. Generate and mail/email monthly customer statements.

09/2008 to 04/2015 – Fresh and Easy Neighborhood Market (Corporate Office)

El Segundo, CA

Position: A/R, Credit & Collections, Promotional Deduction Management

Responsibilities: Review and process Sales and Marketing related AP invoices for payment including promotional activities, commissions, and reimbursements. Maintain the current database for tracking and reporting of sales related promotional activities. Work with Sales, Marketing and Customer Service Staff along with direct customer’s contacts or customer’s web portals to obtain necessary paperwork to verify deductions and process payments for promotional activities. Obtain all necessary paperwork for new customers, verify credit application information, obtain trade references and forward to Sales Managers for approval. Review customer A/R balances on a regular basis. Contact customers with overdue balances, send written communication as deemed necessary.

06/2006 to 09/2008 Siena Healthcare Solutions (Revenue Cycle Management)

El Segundo, CA

Position: Medical Collector / Accounts Receivable Specialist

Responsible for collecting on denied medical claims. Processing of Appeals and redeterminations. Collection experience with PPO, HMO, Medi-Cal, Medicare and patient responsibility. Review of EOBs to resolve aged accounts and appeal unpaid and/or erroneously paid or denied claims. Correction and resubmission of denied primary and/or secondary carrier claims. Follow/up on payments from patients and carriers. Posting cash receipts and lockbox payments. A/R research and all aspects of collections - both insurance and patient balances.

Heavy phone contact with carriers and patients.

•Respond or take other appropriate action in response to correspondence regarding denied or rejected claims

•Data entry and update patient demographics and account information in the database

•Follow-up with insurance and/or billing department to collect information on unpaid claims status

•Communicate effectively with payers, patients, medical billers and staff regarding billing discrepancies/errors

•Timely management of unpaid claims as assigned, through the use of A/R Manager, aging reports, correspondence, clearinghouse and PM rejections.

•Responsible for the overall recovery and management of accounts receivable.


Accounting Principles

Office Administration

HIPAA certification 2016

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