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Customer Service Mental Health

Location:
Seattle, WA
Salary:
$75, 000
Posted:
October 17, 2018

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Resume:

Cathy Kibodeaux

***** **** ***. **. *.

Graham, WA 98338

Cellular: 253-***-****

E-mail: ac7ewc@r.postjobfree.com

Experienced Director of Social Services, Social Services Specialist, Consultant, and Senior Living Advisor.

EDUCATION

Associates of Arts and Sciences, 1998

Pierce College of Puyallup, Washington

Bachelors of Human Services with Management, 2009

University of Phoenix

SUMMARY OF QUALIFICATIONS

10 years of managerial experience

15 years of case manager experience

15 years of social work experience

20 years of customer service experience

10 years of training experience

28 years of experience working with frail, elderly and disabled adults and families

10 years of sales experience

12 years of continuous quality improvement systems experience

12 years of quantifying quality improvement measures for reporting purposes

28 years working in diverse populations

15 years working with individuals with varying mental illness, substance abuse, chronically needy, and homeless persons

RELEVANT EXPERIENCE

SOCIAL WORK

Coordinated services with guardians, private agencies, state agencies, medical, educational, and other professionals

Performed comprehensive functional assessments for elderly and disabled clients

Provided interventions for managing geriatric and disabled clients with chronic medical conditions including dementia, depression, developmental delays, mental illness, substance abuse and psychosis

Provided client advocacy, family support, and crisis intervention

Involved contractors to deliver additional necessary services

Documented all activities accurately and timely

Completed home visits to assess for care needs to provide support for families and clients

Case management for frail, elderly adults, disabled adults, clients with mental health and substance abuse needs, and vulnerable adults

Implementing behavioral health practices to support client needs toward successful recovery

Ability to use written and verbal communication to effectively manage multiple tasks simultaneously

Use of interpersonal skills and relations to improve client and staff experience and successful intervention for recovery needs

Departmental directorship/interim departmental directorship in facility and private agency settings

HUMAN RELATIONS

Maintain a client caseload of over 60-120

Dealt directly with irate or difficult customers and situations

Coordinated care conferences for clients and families with interdisciplinary team

Maintain good customer relations under adverse situations

TEACHING

Trained staff regarding policies and dealing with clients and families

Provided community outreach programs to educate clients and families

Provided a caregiver training program for skills, dementia, and cultural topics

Training in regulatory requirements and compliance

ANALYSIS AND RESEARCH WORK

Assessed, monitored, and evaluated elderly and disabled clients’ needs and progress toward goals

Provided accurate reporting to Federal Government for cognitive, behavioral, and emotional well being

Review documents for accuracy, completion, and conformance to policies and procedures

Interviewed clients regarding sensitive issues

Conducted assessments, completed intense research and analyzed findings

Collected data for grant eligibility

Partnered with agency owner to write grant proposal for Community-Based Care Transitions Program through the Centers for Medicare and Medicaid services

RELEVANT TRAINING RECEIVED

CARE Assessment tool

Dementia/ Alzheimer’s Training

BIMS/PHQ9 (cognitive and mood assessments)

Crisis Intervention

Internet and Web Skills

Care Plans

Ethic and Value Training

Public Speaking

Barcode

SSPS

Business management

Marketing and sales

WORK HISTORY

2017-current Social Services Coordinator Franke Tobey Jones, (CCRC) Tacoma, Wa

2016-2017 Director of Social Services Genesis Linden Grove Hlth Care Cntr, Puyallup, Wa

2015-current Sr Care Advisor/Owner Cascade Consulting & Care Management, LLC

2014-2015 Sr Care Coordinator Wiser Care Services Kent, Wa

2013-2014 Social Service Specialist III Dept of Social and Health Services Tacoma Wa

2010-2013 Sr Living Advisor/Social Worker CayCare, Inc Puyallup, WA

2011-2011 Director of Social Services Burien Nursing and Rehab Burien, WA

2009-2011 Insurance Agent Farmers Insurance Group Tukwilla, Wa

2008-2009 Social Services Assistant Garden Terrace a LifeCare Center Federal Way, Wa

2006-2008 Social Service Assistant Canterbury House Auburn, Wa

2004-2006 Activities Coordinator Garden Terrace a LifeCare Center Federal Way, Wa

1999-2004 Care Provider Care Plus Home Care Port Orchard, Wa

OFFICE EQUIPMENT SKILLS

Copier, Printer, Scanner, Fax Machine, mobile/telecommuting devices

Computer

Filing System

Voicemail Systems

Online documentation/records keeping software

ADDITIONAL REFERENCES

Available Upon Request



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