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Hospitality and or customer service

Location:
Doha, Doha, Qatar
Posted:
October 17, 2018

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Resume:

Wayne Phillips

Manager/Supervisor - Hospitality Industry

Phone: +447********* Email: ac7evl@r.postjobfree.com D.O.B: 28/7/1984 26 st Marys rd, Doncaster. DN7 4DL UK

Nationality: British

PERSONAL SUMMARY

I am a confident, highly resourceful and reliable person with more than a decade of experience within the hospitality industry. Not only have I gained the relevant training over the years but I have also ran my own successful establishments. This perspective has enabled me to offer a second to none level of expertise in all facets in modern bar management. I posses the required communication skills and flare needed to deal with any situation or challenges that may arise as well as problem solving and the ability to guarantee a first class experience for every customer.

AREAS OF EXPERTISE

Bar Management

Stock management

Pricing strategies

Promoting sales

Preparing budgets

Event planning

Staff wages

Cocktail making

PERSONAL SKILLS

Sales driven

Smart and presentable

Charismatic

Personable

WORK EXPERIENCE

2016 - Current Sales assistant/Management training - Tesco mobile Doncaster, UK

Duties: Welcoming and assisting customers, providing customers with information on products. Documenting sales by creating and updating customer profile records. Process of payments, issuing the appropriate checks and handling of cash and credit. Keeping clientele informed by notifying them on preferred customer sales and future merchandise of potential interest. Always working above and beyond to continuously beat weekly sales goals.

2010 - 2016 Manager/Owner - Ye Olde Crowne Bar/Restaurant Lincoln, UK

2008 - 2014 Manager/Owner - Broadstone Bar/Nightclub Retford, UK

2008 - 2014 Manager/Owner - Christophers Bar/Nightclub Lincoln, UK

Duties: Prepare weekly schedules for all staff to adequately cover shifts. Provide coverage in case of employee absence and adjust staffing as necessary to meet business demands. Monitor inventory of food and beverages to ensure adequate stock is maintained. Requisition purchases as needed. Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations. Review sales of food and beverage costs and reconcile any discrepancies in accounting. Ensure proper cash management. Resolve customer complaints promptly and accordingly to company guidelines. Oversea the preparation of beverages and ensure quality of product services.

2000 - 2008 Worked in numerous bars in Manchester UK where I gained my experience and knowledge to open my own venues. EDUCATION

GCSE HIGHSCHOOL

English

Maths

Science

Geography

Food

Art



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