Customer Service Manager
Resume:
*** ****** ****** 201-***-****
Cranford, NJ ***16 ac7evg@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Effective leadership and time management of operations, according to company vision, with the empowerment employees to produce successful results, and company growth. I believe in communication, transparency, and an honest operation to maintain company integrity and employee morale.
INTERNSHIP
Dräeger Inc. (Panama City, Panama) Summer, 2015
Collaborated with Dräegar Inc., a high end medical equipment manufacturer, to solve a marketing issue based on customer feedback.
Devised a successful strategic plan of action to initiate the rollout of a customer service feedback system in Ecuador and Peru. The system was successfully implemented.
EDUCATION
Kean University (Union, NJ) GPA: 3.9 2013- 2017
Bachelor of Science in Global Business
Sigma Beta Delta Honor Society
Lambda Alpha Sigma Honors Recognition
Union County College (Cranford, NJ) GPA: 3.9 2011-2013
Associate in Arts in Business
Phi Theta Kappa Honor Society
PROFESSIONAL EXPERIENCE
Supervisor, City & Suburban Delivery Systems Inc., (Moonachie, NJ) 1994-2009
Supervised over 80+ employees in order to meet stringent delivery timelines and achieve daily objectives, including coordination of scheduling for frontline supervisors, drivers, time sheet/log book management (DOT), and “in-house” personnel.
Verified and accounted for over 150 newspaper and magazine publications, including daily, weekly and monthly periodicals.
Oversaw daily delivery of 2000 commercial accounts worth $80 million in revenue in the New Jersey and New York Metropolitan Areas.
Maintained strong relationships with customers through ongoing communication, system tracking, and timely customer service.
Reconstructed and maintained optimal schedules and overall delivery routes to enhance delivery times. Consolidated routes to maximize profit and save company in excess of $300,000 in operating costs.
Developed the first electronic hiring / man-hour payroll system. Saved the company 4000 “man-hours” in operating costs. This system was the blue print used to develop a “Time and Attendance Software (TAS),” currently used by the New York Times.
Driver/Delivery, City & Suburban Delivery Systems Inc., (Harrison, NJ) 1992-1994
Delivered daily newspapers, magazines, periodicals, and various print media throughout the New Jersey and Manhattan metropolitan area.
Served route dealers with professional and courteous service.
Followed up on all route dealer inquiries and questions.
Performed various order fulfillment, receiving, and packaging processes.
Driver/ Delivery, Newark News Dealers Inc., (Newark, NJ) 1984-1992
Delivered daily newspapers, magazines, periodicals, and various print media throughout Southern, Central, and Northern New Jersey.
Served route dealers with professional and courteous service.
Followed up on all route dealer inquiries and questions.
Performed various order fulfillment, receiving, and packaging processes.
VOLUNTEER WORK
Calvary Chapel Hackettstown church administrator 2004-2007
SKILLS
Microsoft Office Proficiency – (Word, Excel, and PowerPoint)
Analytics- (Logit)- RFM, Regression, CLV, Customer Choice, Clusters, Segmentation, Conjoint
Thomas E Buccine Jr
REFERENCES
Brian Westcott
General Manager Liberty Distributors
ac7evg@r.postjobfree.com
Chris Biegner
Director of Labor Relations New York Times
ac7evg@r.postjobfree.com
James Daly
Director of Marketing and Commercial Lead, BOSULIF
Cell- 908-***-****
ac7evg@r.postjobfree.com
Frank Dampman
Assistant General Foreman New York Times
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