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Customer Service Manager

Location:
Cranford, NJ
Posted:
October 17, 2018

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Resume:

*** ****** ****** 201-***-****

Cranford, NJ ***16 ac7evg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Effective leadership and time management of operations, according to company vision, with the empowerment employees to produce successful results, and company growth. I believe in communication, transparency, and an honest operation to maintain company integrity and employee morale.

INTERNSHIP

Dräeger Inc. (Panama City, Panama) Summer, 2015

Collaborated with Dräegar Inc., a high end medical equipment manufacturer, to solve a marketing issue based on customer feedback.

Devised a successful strategic plan of action to initiate the rollout of a customer service feedback system in Ecuador and Peru. The system was successfully implemented.

EDUCATION

Kean University (Union, NJ) GPA: 3.9 2013- 2017

Bachelor of Science in Global Business

Sigma Beta Delta Honor Society

Lambda Alpha Sigma Honors Recognition

Union County College (Cranford, NJ) GPA: 3.9 2011-2013

Associate in Arts in Business

Phi Theta Kappa Honor Society

PROFESSIONAL EXPERIENCE

Supervisor, City & Suburban Delivery Systems Inc., (Moonachie, NJ) 1994-2009

Supervised over 80+ employees in order to meet stringent delivery timelines and achieve daily objectives, including coordination of scheduling for frontline supervisors, drivers, time sheet/log book management (DOT), and “in-house” personnel.

Verified and accounted for over 150 newspaper and magazine publications, including daily, weekly and monthly periodicals.

Oversaw daily delivery of 2000 commercial accounts worth $80 million in revenue in the New Jersey and New York Metropolitan Areas.

Maintained strong relationships with customers through ongoing communication, system tracking, and timely customer service.

Reconstructed and maintained optimal schedules and overall delivery routes to enhance delivery times. Consolidated routes to maximize profit and save company in excess of $300,000 in operating costs.

Developed the first electronic hiring / man-hour payroll system. Saved the company 4000 “man-hours” in operating costs. This system was the blue print used to develop a “Time and Attendance Software (TAS),” currently used by the New York Times.

Driver/Delivery, City & Suburban Delivery Systems Inc., (Harrison, NJ) 1992-1994

Delivered daily newspapers, magazines, periodicals, and various print media throughout the New Jersey and Manhattan metropolitan area.

Served route dealers with professional and courteous service.

Followed up on all route dealer inquiries and questions.

Performed various order fulfillment, receiving, and packaging processes.

Driver/ Delivery, Newark News Dealers Inc., (Newark, NJ) 1984-1992

Delivered daily newspapers, magazines, periodicals, and various print media throughout Southern, Central, and Northern New Jersey.

Served route dealers with professional and courteous service.

Followed up on all route dealer inquiries and questions.

Performed various order fulfillment, receiving, and packaging processes.

VOLUNTEER WORK

Calvary Chapel Hackettstown church administrator 2004-2007

SKILLS

Microsoft Office Proficiency – (Word, Excel, and PowerPoint)

Analytics- (Logit)- RFM, Regression, CLV, Customer Choice, Clusters, Segmentation, Conjoint

Thomas E Buccine Jr

REFERENCES

Brian Westcott

General Manager Liberty Distributors

908-***-****

ac7evg@r.postjobfree.com

Chris Biegner

Director of Labor Relations New York Times

212-***-****

ac7evg@r.postjobfree.com

James Daly

Director of Marketing and Commercial Lead, BOSULIF

Cell- 908-***-****

ac7evg@r.postjobfree.com

Frank Dampman

Assistant General Foreman New York Times

718-***-****

ac7evg@r.postjobfree.com



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