Thomas Paterson

***** ** **** ***., *****, FL ***56 ac7eur@r.postjobfree.com 305-***-****

Driven, focused, and knowledgeable Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, completing sales/financial forecasting, diffusing escalated client service situations, and coaching/training staff members. Experienced in increasing operational revenue in addition to maintaining strong communication with co-workers, staff, clients, and members of executive management.

Key Competencies

Staff Management • Client Pipeline Management • Relationship Management • Client Retention

Industry Networking • Increasing Brand Awareness • Sales/Financial Forecasting

Product Positioning & Pricing • Territory Management • Profit Growth/Margin Protection

Professional Experience

Hertz Corporation September 2003-May 2018

Branch Manager/District Manager (2008-2018)

Directed daily sales and business development operations within a fast-paced environment with a focus on increasing productivity and operational revenue

Identified potential clients within the community such as body shops, dealerships, and insurance companies and contacted them in addition to quotes pricing for services

Instrumental in overseeing a 600-car fleet which included a Lyft Driver group and required overseeing fleet maintenance and managing Drivers

Monitored financial metrics which included bad debt control and rental damage costs, created comprehensive reports such as an aging and overdue report, and ensured high customer satisfaction levels by reviewing the net promotor score

Assistant Branch Manager (2003-2008)

Coordinated branch administrative operations which centered on identified overdue vehicles, generating sales reports, and pulling aging rental agreement paperwork

Utilized superior communication abilities to maintain positive relationships with customers in addition to handling employee schedules, insurance company alerts, and extension requests

Education

Bachelor of Arts, Business Administration, Minor in Religion and Philosophy

Bethune-Cookman University, Daytona Beach, FL

Professional Awards

Multiple Customer Service Awards

Retail and Replacement Sales Awards

Awarded #1 in Region Balanced Scorecards

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