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Customer Service Manager

Princeton, WV
October 17, 2018

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Melissa Tillett

Ambitious Professional

Princeton, WV 24739


Ambitious professional with exceptional interpersonal communication and relationship-building skills. Accomplished manager with extensive experience in front-of-house and back-of-house operations. Customer-serviced focused, dedicated, dependable, energetic, responsible and motivated. Authorized to work in the US for any employer

Work Experience


Visiting Angels - Beckley, WV

November 2015 to Present


Hygiene assistance. Meal preparation and diet monitoring. Errands and shopping Medication monitoring. Light house keeping

Transportation to appointments.

Office Manager

Tillett Home Maintenance - Kill Devil Hills, NC

June 2012 to October 2015


Answered and managed incoming and outgoing calls while recording needs and scheduling jobs. Compiled quotes, bids and invoicing for jobs via emails, over phone and in person. Completed data entry, tracked jobs and maintained all office duties. Implemented quick books program to assist owner in obtaining a smooth functioning business.


Organized owners financial records from previous years and assisted in catching up on back taxes, invoicing and bills. Skillfully reorganized structure and strategies of business to run at an optimum level.

Skills Used

My attention to detail helped resolve unpaid invoices while utilizing my interpersonal skills with past clients to explain their responsibilities. Multitasking, motivation and dependability was essential to daily operations in order to comply with regulations. Kitchen Supervisor/Assistant Director

Beyond The TreeTops - Kill Devil Hills, NC

May 2014 to May 2015


Managed food inventory, ordering and daily menu creation in accordance to nutritional guidelines while keeping abreast of recalls and allergies. Prepared and served breakfast, lunch and snacks for entire center according to North Carolina food program guidelines. Assisted director with daily functions while adhering to company and state licensing standards. Maintained accurate accounting of daily tuition, payroll and operating expenses. Communicated openly with children's parents about daily activities and behaviors. Organized and engaged in recreational activities and implemented state curriculum. Accomplishments

During my employment I obtained certificates of completion for Autism, Infant/Toddler zones, Infant/ Toddler Safe Sleep and SIDS Risk Reduction, Preventing Power Struggles with Preschoolers and Choosing and Using An Approved Curriculum with Formative Assessment Strategies. I assisted in addressing and resolving behavioral issues with children. Worked diligently to keep overtime down and increase profitability of center.

Skills Used

In this position I had to utilize multi-tasking and time management skills daily to assist in keeping the center running smoothly. I had to display leadership and assist others by being a team player, filling in where assistance was needed. I used my creativity and interpersonal skills to implement activities and fundraising opportunities for the center.

Manager/VP of Operations

Tanners Creek Seafood Restaurant - Norfolk, VA

2003 to 2012


Oversaw daily operations including organizing staff and duties, ordering/inventory, scheduling and customer relations. Interacted with vendors to obtain the best quality and pricing of products. Managed all financial aspects including accounts payable and receivable. Adhered to all city and state regulations and relayed to employees. Waited tables, bar-tended, cooked and dish washing. Accomplishments

Strategically developed effective marketing and advertising plans to increase sales and profits while managing costs. Organized special events held at the restaurant, including receptions, promotions and corporate luncheons.

Skills Used

Motivation, multitasking and dependability was essential in daily functions to assist staff when needed. Interpersonal skills were utilized to obtain satisfaction from customers and staff. Marketing Representative

Rotech Medical - Denver, CO

January 1995 to February 2003


Provided customer service, filing, data entry, answering phones and scheduling of equipment delivery. Contacted patients daily to check on status, scheduled respiratory visits and reordered medications. Met with doctors, hospitals and clinics to recommend our products to use with their patients while upholding companies values and guidelines. Worked on held item report to obtain payment from Medicare and Medicaid due to incorrect paperwork.


While initially employed as a customer service representative, I quickly moved up to Patient Care and Compliance Coordinator providing excellent care and compliance with current patients. As my final role as Marketing Representative I effectively increased our patient data base by explaining our products and values of the company. In addition to, I also obtained correct paperwork and CMNs to collect unpaid claims from Medicare and Medicaid which accumulated to over $500,000. Skills Used

Detailed oriented, organization and motivation was greatly needed in order to process held item reports accurately. Great customer relation skills assisted in keeping patients compliant and providers interested in our services.


Certified in Orthopedic Technician

Colorado Technical College - Denver, CO

1994 to 1995


Exceptional Interpersonal Communication, Computer Proficient, Administration Skills, Purchasing/Sales, Quick Learner, Multitasking, Dependable and Reliable, Friendly and Likeable. Additional Information

Adult CPR/AED, Pediatric CPR and First aid Certified

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