6+ years of professional work experience.
Experience in Insurance, and Toll Collections domain.
Strong understanding of the software development lifecycle and agile methodology.
Experience in developing customer-focused software development test plans and set up/maintain software testing environments.
Experience leading execution of complex software test cases.
MS SQL Server.
Microsoft Office Programs (Word, Excel, Outlook, PowerPoint).
Ohm Systems Inc. (King of Prussia, PA)
Quality Tester Jan 2016 – May 2018
Current Roles and Responsibilities:
Developing software test plans and setting up software testing environments.
Executing new/existing software test cases.
Participating in development scrum, feature reviews and sales demos.
Working directly with customers in identifying customer specific scenarios and/or replications for customer reported issues.
WILLIS TOWER WATSON (Mumbai, India)
Senior Certificate Specialist & Quality Control FEB 2005 – NOV 2009
Roles and Responsibilities:
Mentor team of 10+ processors to achieve high productivity goals and global strategy initiatives.
Tracked and resolved escalations from clients and client servicers within Willis Towers Watson
Review client exposure updates and identify recommendations for upcoming program coverages.
Manage the Certificate renewal process with clients to determine Certificate requirements.
Provide necessary system documentation in order for renewal to be completed and coordinate with Certificate Center to insure timely and accurate issuance.
UNIVERSITY OF MUMBAI - INDIA
Bachelor of Commerce - Accounting & Finance 2002
SASHIKALA MADHAVAN 484-***-****
Underwriting System Coordinator at USLI
Shiju Narayan 570-***-****