SHANTALA NARAYAN

** ****-**** ****, ******, MA, *2125 484-***-****

ac7et3@r.postjobfree.com

QUALIFICATIONS

6+ years of professional work experience.

Experience in Insurance, and Toll Collections domain.

Strong understanding of the software development lifecycle and agile methodology.

Experience in developing customer-focused software development test plans and set up/maintain software testing environments.

Experience leading execution of complex software test cases.

TECHNICAL SKILLS

MS SQL Server.

Jira Agile.

Microsoft Office Programs (Word, Excel, Outlook, PowerPoint).

EXPERIENCE

Ohm Systems Inc. (King of Prussia, PA)

Quality Tester Jan 2016 – May 2018

Current Roles and Responsibilities:

Developing software test plans and setting up software testing environments.

Executing new/existing software test cases.

Participating in development scrum, feature reviews and sales demos.

Working directly with customers in identifying customer specific scenarios and/or replications for customer reported issues.

WILLIS TOWER WATSON (Mumbai, India)

Senior Certificate Specialist & Quality Control FEB 2005 – NOV 2009

Roles and Responsibilities:

Mentor team of 10+ processors to achieve high productivity goals and global strategy initiatives.

Tracked and resolved escalations from clients and client servicers within Willis Towers Watson

Review client exposure updates and identify recommendations for upcoming program coverages.

Manage the Certificate renewal process with clients to determine Certificate requirements.

Provide necessary system documentation in order for renewal to be completed and coordinate with Certificate Center to insure timely and accurate issuance.

EDUCATION

UNIVERSITY OF MUMBAI - INDIA

Bachelor of Commerce - Accounting & Finance 2002

REFERENCES:

SASHIKALA MADHAVAN 484-***-****

Underwriting System Coordinator at USLI

Shiju Narayan 570-***-****

Software Architect