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Customer Service Office Assistant

Humble, TX
October 17, 2018

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Vanessa L. Banda

***** ****** ***** ***** ******, TX 77346

T: 832-***-**** E:


To provide my employer with my experience and knowledge of office and clerical work for the success of the company and for my continued education in an office environment.

AUTOMATION NOV.2017 to Mar. 2018

Office Assistant: Helped customers place order for their company's as needed whether over the phone or in person. Answering multi-line phone system and directing calls the right departments or taking messages and making sure the right person received them. Data entry: Placed order for customers using SAP and PRMS software, updating pricing when needed and schedule delivery or pick-up to meet customer needs.

Ross-Houston Oct.2014 to NOV.2017

Area Supervisor: Responsible for a specific, assigned area of the store, as well as the general operations and supervision of the store when functioning as the supervisor on duty. Area Supervisor’s are responsible for opening and closing the store, supervising associates, providing Star Customer Service at all times, supervising merchandise processing, markdowns, sizing and the Front End as needed. Account Payable/ Receivable: Handle all the cash, check, money orders and any other financial tool used in the institutions. Ensure money is available in case the superiors required it for company transactions. Make reports for department heads regarding all transaction. Immediately report any discrepancies found in the accounts. Make entries for all the transactions daily and balance the books at the end of the day. Report any discrepancies found with the transactions to make sure all the collections are made on time from the debtors of the company. Train new associate the company hires for both positions.

La Fiesta Auto Sales-Houston Oct.2009 to Jan.2011

Accounts Payable/Receivable Communicating with vendors and handling discrepancies. Maintained daily direct and indirect relations operation acting as point of contact when customers call in. Directing customer appropriately based on their needs. Reviewing invoices for accuracy. Request missing invoices from vendors Established payment and verified that we have accurate and up to date information on all customers. Verified that daily cash records were accurate and complete and conducted necessary posting to Accounts Payable. Performed office administrative duties. Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork. Order and dispense supplies.

JP Morgan Chase Bank-Houston JAN.2009 to AUG.2009

Domestic Collections: Made certain the quality of bank document being mailed to client is accurate in meeting bank bi-laws and federal regulations.

Reconciled 300 to 1000 check payments daily against balancing reports.

Performed alphanumeric data entry on collections items, automobile drafts.

Maintain and enter information into database. Complete forms in accordance with company procedures. Conduct searches to find needed information


Airteam-Hosuton June 2008 to NOV.2008

Production Coordinator: Liaison between builder and sub contractors. Answer incoming calls and schedule service call for homeowners. Select performers for roles or submit lists of suitable performers to producers or directors for final selection. Plan, schedule and prepare production order details. Correlate planning and scheduling with duct makers. Compile and prepare material requirement orders for next day production. Issue requisitions for new and special materials. Revise and reschedule orders when necessary. Establish manufacturing lead times. Prepare repots. Maintain files and records; assign work, instruct production crews.


Houston Community College-Houston


Critical thinking

Bilingual: English/Spanish

Time management

Complex problem solving


Ten key

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