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Customer Service Office

القبله, Kuwait City, Kuwait
October 17, 2018

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Respected Sir / Madam,

I take this opportunity to introduce myself as BBA

Qualified from Shobhit University Presently working in Armor Services as HR Services Supervisor since May 2018. Now I am interested to associate myself with an organization where there is an opportunity to share challenging avenues, where my educational potential match organization’s growth, to make a niche for myself in the industry to contribute and upgrade my knowledge. So it would be my privilege to be a part of your esteemed organization.

Herewith, I am attaching a copy of Resume for your kind perusal and would be glad to provide you with any further information, if required.

Looking forward to a positive response and thanking you for your time and consideration.

Yours sincerely,


Enclosure : Resume


Ph.: 00965 – 66630223,


“To work in an esteemed organization and be a part of the corporate culture. To make the full use of my academic qualifications skills and creativity for the firm in which I am placed.”


1) Effective Communication skill and leadership qualities. 2) Comprehensive problem solving ability


Presently working as HR Service Supervisor (Human Resources Department) since May 2018 in Armor Services, Kuwait.

• Create clear policies and employee handbooks that explain company operations

• Craft and send emails with information about the company and position, including work schedules, dress code and parking options

• Prepare onboarding kits

• Welcome new employees’ upon their arrival and give them an office tour

• Introduce team members

• Gather and process paperwork, like contracts and non-disclosure agreements

• Coordinate company presentations and product demos

• Inform employees on their first tasks (e.g. which programs to download and how to activate their accounts)

• Ensure new hires have technical assistance to properly set up their hardware and software

• Distribute manuals, passwords and guidelines, as needed

• Address new hires’ queries regarding their contracts and payroll National Aviation Services- Kuwait

(HR Service Supervisor August 2014- May 2018)

• Handling the Global uniforms; PPE distribution, stock maintenance, re issuance & refill for 5000+ employees.

• Executive on-boarding with regards to accommodation, Travel Arrangements, local transportation and Laundry Facilities.

• Safety and Hygiene maintenance implementation in all accommodation buildings as per implemented policies.

• Coordinate with local authorities in case of any matter that requires their attention.

• Conduct research, compile data, and prepare reports, presentation for consideration of Global Human Resources Director.

AL-Wazzan Trading & Catering Services Co WLL Kuwait Assistant Manager Support Service (March 2009 – Aug -2014)

The camp supervisor watches over the daily operation of the camp. If it's an overnight camp, the supervisor is on call 24 hours while camp is in session.

Allocation of accommodation to Company staff. Maintaining a computer record that explains occupancy and reserve accommodation.

Explain in formal way the camp rules and regulations to the new arrivals and record their acceptance.

Daily mustering and allocation of duties to the maintenance staff. Maintain computerized time sheets for these staff.

Periodic inspection of accommodation rooms for cleaning standards, housekeeping and general hygiene. Advise the maintenance staff during daily briefing.

As per the instruction from the Head Office, sending the employees for the Medical procedures like (X-ray, Blood Test, Finger, etc.) according to the necessity of the locations.

M/s. Future Generali Insurance Co Ltd Cochin, Kerala Operation Executive (Sep 2008 to Mar 2009)

Underwriting process, which includes scrutinisation, logins & follow-ups related to logins of proposal forms.

Handling Customer queries & problems

Handling dispatch activities

Error free Documentation & deliveries of policy

Assisting BSM with preparation of renewable data for the region. M/s. Shwas Homes Pvt Ltd Cochin Kerala

Admin Executive cum Officer-Customer Service (Sep 2007 – Aug 2008).

Handling the administrative duties, record up keeping, and staff management. Arranging tickets to staff, hotel arrangements etc

Customer interaction through mails and phone, also while they visit the office.

Updating of customer care reports and evaluating the executive's work and incentive structure.

M/s. Reliance General Insurance Co. Ltd Cochin Kerala. Operations Executive (Jan 2007 – Aug 2007)

Underwriting process, which includes scrutinisation, logins & follow-ups related to logins of proposal forms.

Handling Customer queries & problems

Handling dispatch activities

Error free Documentation & deliveries of policy

Assisting BSM with preparation of renewable data for the region. M/s. ICICI Prudential Life Insurance Co. Ltd Cochin Kerala. Branch Admin (Dec 2005 – Dec 2006)

General Administration

In charge for general maintenance of the branch

Tracking AMC of office equipments & ensure the proper functioning

Supervising House Keeping & security

Vendor Management

Identify potential vendor for the office stationary printing, courier, travels etc. M/s. Reliance Infocomm Palakkad, Kerala.

Operations In charge Cum Center Supervisor (Jan 2003 – Nov 2005)

Day to day accounting under computerized environment.

Maintaining Book of account

Independent correspondence & E-Mailing

Handling bank related matter

Maintaining stock register, purchase, sales etc.

Physical verification of inventories

Reconciliation of bank creditor & Debtor account

Preparation of outstanding creditor & debtor statement

Supervising all the day by day operation includes sales marketing & commercial operation.


Father’s Name : K N Vijaya Kumar

Nationality : Indian

Age & Date of Birth : 37Years, 14


December 1980

Permanent Address : “VIJAYA NIVAS”

Puthan Gramam

Kunissery (PO)

Palakkad Dist. – 678 681

Kerala - India

Sex :Male

Family Status : Married

Religion / Caste :Hindu / Nair

Educational Qualification : BBA from Shobhit UNIVERSITY. Passport Details : ‘M’ 5452083 Valid up to: 08.02.2025 Visa Status : Article 18 (Transferable)

Civil id no : 280*********


Diploma in Sanitary Inspector and Hospital waste Management from All India Institute Local Self Govt. Bangalore

AWARDS AND HONORS : Employee of the Month in June 2017 COMPUTER KNOWLEDGE:

Operating Systems – MS Dos, Win 98/XP2003/ Windows 7

Office Automation – MS Office


Music Listening

Playing Badminton



Watching TV









Tamil X X

Kannada X X

Arabic X X


I hereby declare that the above-mentioned details are authentic and best known to my knowledge.

(Sujith Vijayakumar)

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