TERRY NORRIS

**** *** ********* ****, *******-Salem, NC 27107 / H: 336-***-****

ac7eln@r.postjobfree.com

PROFESSIONAL SUMMARY

Associate Degree in Science (RN) with 10 years’ experience. I chose to leave the nursing field to stay home with my children and to later home school them. I began working the Furniture Market in 2001 in sales and as a front desk receptionist. I started to work for Showplace in 2008 as a Greeter/Receptionist and have continued to work my way up to Tenant Relations Coordinator for all properties that International Market Centers own in High Point.

SKILLS

Excellent time management and organization skills

Exceptional telephone etiquette and effective problem solver

Proficient in Microsoft Office including Excel

Reliable, hardworking, and dedicated team player who works well under pressure and minimum supervision

An experienced IMC team member with the ability to work with internal departments, tenants, buyers and guests

WORK HISTORY

Tenant Relations Coordinator, International Market Center-High Point, NC 09/01/14 to 04/08/15

Assist Tenant Relations Managers with tenant move in and move out.

Phone: Answer incoming calls, take message and/or answer tenant related concerns.

Access: Organize access, update, and maintain all forms for Contractors: Janitorial, Caterers, Florists, Designers, Photographers and Contractors.

DSL: Manage all DSL orders and coordinate with offsite vendor for activation and cancellation. Cross reference spreadsheet with Vendor/IMC charges to submit to Accounting Department.

Tenant Identification Signage: manage, coordinate and order all standard signage from outside vendor for IHFC, Main, InterHall and Pavilions. Cross reference spreadsheet with Vendor/IMC charges to submit to Accounting Department.

Showroom Liquidation: Inventory showroom liquidations to submit to legal department. Assist with showroom sale, schedule bidders and coordinate outbound purchase.

Parking: Email tenant parking request and deliver upon arrival. Maintain spreadsheet for accuracy.

Keys: Coordinate tenant Key requests with Security and Accounting.

Coordinate Events for Spring and Fall Furniture Market

Tenant Relations Office Supervisor, International Market Center-High Point, NC 02 /2013 to 04/2013

Maintained Certificate of Insurance for Exhibitors, Contractors and vendors. Assisted tenants with move in and out logistics.

Onsite contact for tenants, contractors and vendors.

Assisted in Property Management issues and resolutions for tenants request and concerns.

Assisted with furniture market activities including; Parking, locks and keys - including maintaining inventories and spread sheets.

Assisted with Emergency Procedures for tenants and employees.

Assisted with showroom access, sample removal, HVAC authorization, special request list. Assisted with all tenant files pertaining to operational issues with security.

Developed and maintain spreadsheets for parking and certificates of insurance for all three Tenant Relations Managers. Update files and enter all information into I !MIS.

Assisted Key Resource temp service with schedules for Scanners and Receptionist.

Scheduled appointments for leasing agent for Showplace.

Tenant Relations Manager Assistant, Showplace-High Point, N C 10/20 08 to 04/2013

Assisted Deadra Weston with all aspects of clerical duties. Interfaced with tenants, buyers and guests.

Registered Nu rse/Contracted out, VQ Orthocare -Los Angeles, CA 1 1/1/1996 to 09/1 998

Contracted with Orthopedic and Neuro Surgeons i n the Winston-Salem territory coving a 200 mile radius to do pain management for their surgical patients i n patient homes and hospital. (Travel Nurse)

EDUCATION

Forsyth Technical Community College – Winston-Salem, NC

Associates of Science: Nursing, 1984

Parkland High School – Winston-Salem, NC

High School Diploma: 1981

REFERENCES

Judy Jones / Tenant Relations Manager / 336-***-****

Nonnie Kreilick / Showplace Tenant Relations Manager / 336-***-****

Deadra Weston / Senior Tenant Relations Manager / 336-***-****

Timmy Allred / Showplace maintenance Department / 336.736.6461Di

Ron Blair / Director on Facilities Maintenance / 1-702-***-****

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