Julie Spriggs- Sherman

Hagerstown, MD. ***** 240-***-**** ac7el8@r.postjobfree.com

Professional Experience

AC & T- Hagerstown, MD. -March 2018- Present

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.

Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.

Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.

Balances cash drawer by counting cash at beginning and end of work shift.

Provides pricing information by answering questions.

Maintains checkout operations by following policies and procedures; reporting needed changes.

Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed.

Jackson Unit/ Allegany County Health Department - Cumberland, MD- April 2015 to February 2017

Educated adolescents about the 12- step recovery process.

Facilitated and held groups about decision making and coping skills.

Transported and facilitated daily outdoor groups.

Held one on one counseling sessions.

Metropolitan AME Church - Cumberland, MD, May 2012 to August 2015

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Contributes to team effort by accomplishing related results as needed.

Maintained financial records and ran monthly financial reports.

Maryland Educational Services - Cumberland, MD- March 2007 to April 2012

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.

Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.

Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.

Assisted students with the admissions process and financial aid process.

ACS- Frostburg, MD.-October 2002- February 2007

Takes orders by obtaining and verifying information.

Taking inbound and making outbound calls in a high- volume call center

Enters orders by transmitting information.

Provides product/service information by answering questions; offering assistance.

Maintains call center database by entering and verifying information; updating contact log.

Improves quality results by recommending changes.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education

Fort Hill High School Cumberland, Md- High School Diploma -1982-1986

Catonsville Community College - Baltimore, MD- Human Services- February 2001 to March 2002

References

Alfred Deas- 301-***-****- Ministry of Encouragement

Patricia Walker- 240-***-****- Allegany County Health Dept.

Roland Fisher- 301-***-****- City of Cumberland

Shanon DeWilde-304-***-****- Maryland Educational Services

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