Claudia Leticia Soto Luque
**** **** **. *********, **. 92054 United States.
Cel. 760-***-**** email@example.com / firstname.lastname@example.org
Sr. systems Analyst (BA/QA)
Summary: 8 years of experience on IT industry – Computer Systems Analyst: BA & BSA role / QA Specialist
Collaborate using my skills and experience to analyze processes and systems applications, work closely to end users and multiple vendors. Finding opportunity areas of improvement to build more simple business processes & user friendly systems. Applying the best practices for data processing, modeling and functionalities enhancements to achieve powerful and more effective business processes and systems for the company. Work closely with cross functional IT teams to overcome challenges and deliver on schedule successful results based on project management and high skilled development and QA techniques. Work together with SME's to generate training and user manuals as well as document current and future business flows.
Business and Data Analysis: Analyze data processed within a company’s computer system. Study an organization itself to identify needs and design better systems to meet business and end user needs. Guide the business rules analysis to develop technical and functional requirements, model and document business flows and processes using elementary UML Design functional and technical mockups for develop greater computer systems.
Software QA: Wide knowledge on SQA using white, grey and black box testing, SIT, UAT, Integration, End to End, Sanity, Regression and Ad-Hoc testing techniques on different projects. Basic knowledge in systems quality management and requirements (ISO 9000/9001) and IT Techniques for Information Security Management System (ISMS ISO 27001/27002) . Guide localization efforts for the placement of products according to geographic and cultural areas. Manage and usage of tools such as HP QC (ALM), IBM Test Manager, Rational (RQM), Clear Quest, Visual Studio TFS, JIRA, Accurev. Lead performance and automation efforts: Selenium IDE, Smartbear QA Complete for test automation. Knowledge of usage on Python, SOAP UI, Load Runner, JMeter and CATs (Carefusion automation tool).
Software Engineering: Guide Dev team to break down activities into tasks to create software applications based on functional and technical requirements. Basic scripting on Toad for MySQL, SQL Server and Oracle Crystal reports. Use of Linux to trigger services and test components, Rest and API’s. Easy use of programming languages for Apache Tomcat, JAVA, XML, HTML and CSS.
Lead skills: Perform leading role for the last 6 years on varied IT project assignments. Mediate meetings with clients and technical teams (QA and DEV) to understand data, business, user and systems requirements, encourage communication, and solve conflicts, report project progress, highlights and metrics. Ability to negotiate and adapt to projects change request and scope. Mentor Jr. Analysts. Fast learner of new technologies.
Management: Estimate time and activities for analysts and assign tasks. Conduct assessments to implement new technologies for data processing, development, quality control and automation, as well as QA tools and best practices. Create project dashboards and metrics reports, manage project plans with MPP. Create test plans, test strategies and test cases. Create flows for defect resolution and follow-up to solutions to critical project problems by analyzing and identifying root issues. Create and manage traceability matrix of requirements, use of Requisite Pro. Interviews with potential Analysts candidates.
Methodologies: PMI, SDLC, Lean, Scrum / Agile and Waterfall. BABOK
Industries: Work on FDA regulated environments for Pharmaceutical and Healthcare industries certified on the use of medical devices. Experience on banking industry, ERP systems and mobile apps. Work on retail industry and supply chain. Telecommunications industry, mobile devices, Wi-Fi, VM’s and IP, CRM Siebel and ERP systems. Gaming and lottery industry use of gaming terminals and FTP services, API’s and Payment Gateways.
ILTS October 2016 - Current San Diego, CA Computer Systems Analyst / QA Specialist
Conduct as a Systems Analyst using the best practices of Business Analysis and Quality Assurance for the Games department, analyze data and how it’s processed through the company's legacy systems, web services and databases to propose designs and improvements in computer systems based on analyzed data.
Perform business and data analysis to design functional and technical requirements including Mockups and functional specs.
Guide efforts to define functionality and create new software products such as a Back Office System. Create requirements, participate and coordinate design systems architecture at technical and non-technical level to identify activities and tasks for Dev and QA.
Identify parameters to develop and test Gaming API’s and Web Services including, customer and user’s API’s and Payment Gateway to process payments and banking information for 3rd party vendor.
Perform the role of quality control manager and guide the testing effort. Implement quality management methods, tools and techniques, create test plans, strategies and define scope as well as entry and exit criteria, define product quality standards for game terminals.
Manage unit tests with Development to minimize defects prior to release in the QA environment.
Execute and report on the progress of projects, tests and generate metrics and reports for management.
Conduct an evaluation of the company to implement a better QA tool and adapt the needs of the organization for testing management and automation.
Achievements: Be hired as a full-time employee ahead of schedule due to performance, skills and results delivered while working as a contractor with Ledgent. Implement ISMS based on ISO27001 and execute internal Audits
Ledgent Technology May 2016 – October 2016 San Diego, CA Computer Systems Analyst / QA Specialist
Conduct as a Computer Systems Analyst and QA Specialist for client ILTS INC.
Test new software products on lottery terminals and systems.
Conduct business process analysis and work with development tools and QA to make an assessment of the company, their current systems and propose a strategy to make their current business processes and systems more efficient through quality management policies and requirements.
Work with software development tools such as Apache, MySQL and Tomcat.
Achievements: Elected Ambassador of the month on Sept 2016. Propose a new platform to manage the company's QA department, create documentation and define the QA processes that were adopted by the company.
Nearshore Technology April 2015 – April 2016 Mérida QA Senior Analyst
Trained by client Carefusion for 2 weeks period in San Diego under a FDA regulated environment for manipulation of Medical devices to retrieve key information from computer, embedded and wireless systems.
Analyze data to manage pharmacies and medicines carousels through remote connection and control.
Address QA Analysts team to design, execute, and document results.
Conduct defect management for Nearshore core tool.
Guide business analysis to create computer systems and user specifications for Nearshore core tool.
Achievements: Reduced learning curve by develop of business training plans and user guides regarding usage of medical, wireless and embedded devices; as well as for data information systems and healthcare computer tools constantly recognized by client.
UST Global May 2013 – April 2015 UST Global Mexico Lead QA Analyst
Retail industry client HEB. Awareness of management on chain supply computer systems and data processing.
Manage project Work Plan to allocate resources, estimate activities hours and delineate analyst team tasks.
Generate test plan to define QA standards for execution and document deliverables.
Analysis of business requirements and computer systems data to lead the analyst team on the QA effort.
Conduct peer reviews of data to implement a test strategy based on Test Plan and Traceability Matrix.
Coordinate the analyst team tasks and execution of test in order to audit data results and issues findings.
Generate executive reports for customer management. Produce metrics based on data analyzed.
Conduct as point of contact for the UAT to provide customer support during implementation and shared audited results.
Achievements: Reach wholeness of the project with less resources than estimated (5 resources instead of 8 needed).
Healthcare industry client McKesson. Work under FDA regulations.
Establish assignments for the team and assign analyst team activities: Identify key data needs, test cases scripting and execution, identify issues and bugs. Construe data results based on web, desktop and mobile solutions.
Manage activities of Nearshore team located in Atlanta, GA.
Document current business processes, manage test plan and strategy. Analyze requirements and data to meet business purposes.
Work closely with development team to ensure workloads were align to meet ETA.
Promote having meetings to identify business conflicts between QA/DEV teams, needs, risks and corrective actions for the account.
Achievements: organize one on one feedback to team members and succeed a better performance congratulated by client. Document business processes which client was disregarding pulling off a significant improved healthcare computer system solution. Not assigned to client under a leading role but I managed to be positioned as and recognized by the 30 team members and client for good performance.
Healthcare industry client WellPoint. First train to Work under FDA regulations.
Act as UAT analyst lead to create documentation for systems and data analysis. Create test plan and dashboard, to track test execution activities. Appraisal on data and test results.
Coordinated offshore team of 8 located at India on analysis activities, support uploading data and scripts into IBM Rational tool, map test cases to requirements, and identifying test data needs for execution. Ensure to raise defects on Clear Quest and coordinated with dev and analysts for retesting. Encourage to have test results and metrics documentation updated in the Share point site.
Coordinate readiness with business located at US of analyzed data, computer systems environments and test needs to be available for execution.
Report UAT results in RQM using TER count and create reports tracking daily activities based on data findings.
Production checkout support for business stakeholders and suggest better designs on clients computer based systems.
Achievements: Performance recognized by client for ability and willingness to adapt to a multicultural environment and work under pressure following uneven and hard deadlines. Coordinate with offshore team and multiple business clients located across the US and become accustomed to cover shifts in different schedules and time zones.
Adecco Sep 2012 – May 2013 Mexico ANALYST TEAM LEADER
Banking industry client Banamex. Credit Card, token, mobile and ERP project.
Led over 20 Analysts from varied business project areas.
Retrieve significant data to transform significantly banking and computer legacy systems based on execution results and defects.
Set goals upon data analysis seeking keep high standards for analyst QA activities. Encourage analysts test leads for goals achievement and design for them a better test strategy based on data analyzed. War room conflict resolution meetings.
Create daily statistical reports using Quality Center and Microsoft Excel for use by domestic and abroad business areas. Built daily and monthly status reports for use by domestic and overseas business areas.
Achievements: Create reports to analyze execution data to build a better strategic plan to fulfill test cases execution. The report help to track down most significant issues to improve defect management for an early resolution.
Randstand Apr 2011 – Sep 2012 Mexico LEAD ANALYST
Telecommunications industry client NEXTEL (AT&T).
Analyze functional documents and retrieved ambiguous data to suggest improved business processes and computer systems.
Moderate presentations and meetings for projects Kick Off and Closing.
Led over 10 QA analyst resources, delineated responsibilities, plan execution activities, designed test cases, supervised Quality Center test lab and review execution results. Retrieve information to create metrics and other reports based on data analyzed.
Work closely with DEV teams for defect solutions.
Guide UAT effort for client being point of contact between business, DEV, QA and PM to deliver computer system solutions in full.
Delivered Closure letter with findings and suggested new functionalities into current business systems to process data better, faster and cleaner.
Organized daily follow-up status meetings for use by business purposes and guided customer service.
Achievements: Start to act as lead analyst after 2 months of hire date. Client requested to my manager for myself to lead projects in its whole because of my skills, performance and customer service. I guide performance and stress and automation analysts during Siebel implementation, to find the application was not align to client expectations from vendor stipulations.
Incoraxis Sep 2010 – Apr 2011 Mexico Jr. Analyst
Banking industry client Santander. Work with ERP business intelligence, credit card, mortgage, personal loans and other banking products.
Analyze business functional requirements viability for legacy and banking computer systems.
Develop business functional requirements documents.
Generate banking products business processes and map by use of UML diagrams and modeling
Analyze data and systems requirements to create test scenarios.
Automate execution metrics reports.
Interpret data results from executions on legacy and banking computer systems.
Identify flaws within the computer systems and provide guided end user services.
Conduct meetings with DEV to discuss scope of banking projects and provide suggestions to build superior banking computer systems.
Achievements: Being hired at Business intelligence department as freshmen regarding my limited knowledge on computer systems engineering because of my strong background as an analyst of data and ease that I possess to transform this data into in key development and performance of different business information as well as to practice these knowledge in the area of banking computer systems.
2015 – 2017 Masters in Information Technology Management
2008 – 2009 Postgrad in Finance
2004 – 2008 BS Economics
2017 Udemy: BABOK
2017 Udemy / ILTS: ISO 9001-2015
Udemy / ILTS: ISMS ISO 27001/27002
2014 UST Project Management Online - Certification
2012 Project Management – Innoval Process Diploma