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Customer Service Manager

New York, NY
October 16, 2018

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Bronx, NY ***** 917-***-****

Experienced Executive HR Assistant skilled in On-boarding, Employee Training, Project and Administrative Management, Sales, and Marketing. Highly organized, detail-oriented and forward-thinking. Collaboratively works to coordinate the new hire process in talent acquisition, benefits, payroll and orientation while meeting time restraints. Utilizes people skills and knowledge of customer service to provide overall HR support.

Professional Experience

Global Cloud Xchange

Executive HR Assistant/ Office and Marketing Coordinator September 2016 – Present

Fulfill all executive assistant duties for HR Director and VP of Sales

Ownership of the employee onboarding process from initial welcome email to ensuring completion of all onboarding paperwork

Retain records for all HR related inquiries, i.e. benefits, leave policies, workers comp and short-term disability filings, sexual harassment training and tracking

Proficient in ADP, SAP-HRIS and readily adaptable to new technologies

Design and manage all trade shows presentations, conferences, and events

Support the implementation of email marketing projects and assist in marketing & transactional email campaign data analysis to make recommendations and optimize campaign performance and conduct in-depth analysis as directed and provide actionable insights


Has created HRIS reports eliminating data entry mistakes by 40%, as well as additional reports for auditing including work authorization expiration

Enhanced communication between US AP department and executive team, fostering a sense of teamwork and collaboration

Used SalesForce to initiate newsletter marketing campaign, resulting in an increase in sales

Xelios Biometrics Inc. May 2014 – July 2016

Administrative Manager

Supervised three administrative staff including performance evaluation, staff hiring and development

Audited new hire paperwork, ensuring all appropriate documents are submitted including I9 documentation

Processed salary increases, allocation changes, employment status changes, and terminations in HRIS system

Prepared and completed Payroll Bi-Weekly; reviewed Time & Attendance timesheets, adjusted employee’s wages, processed payroll with ADP

Educated field management with payroll processes and solved time approval issues

Responsible for production of all marketing material, managed all trade show and off-site event operations

Managed CEO’s complex and frequently changing travel arrangements and coordinated pre-planning of trips

Prepared payments and reconciled expenses, invoicing, billing, bookkeeping and basic accounting


Managed the full cycle recruiting process, including sourcing, screening and interviewing candidates

Key contributor in the transition of one benefits carrier to another overseeing data exchange and project management

Researched all contacts for sales team that helped develop business opportunities in the healthcare and education system

Global Financial October 2013 –May 2014 Finance Manager

Built and managed accounts using Salesforce for customers seeking litigation funding

Managed client relationships by handling financial transactions and administrative needs

Interfaced with member companies of the American Legal Finance Association and within company


Designed a manual with instructions on how to use our various internal systems to meet the training needs of the company

Commended for having the best customer service rating after only three months with the company

Sunglass Hut

Assistant Manager June 2010 – December 2013

Sales Lead Associate October 2010 – October 2012

Cashier June 2010 – October 2010

Responsible for hiring and training staff, overseeing professional development, and creating weekly work schedule

Regulated exit interviews and inquiries about complaints to improve retention

Maintained and updated employee/payroll records


Developed and implemented incentive program for all staff

Supervised, trained, mentored and provided fifteen personnel the ability to succeed in adverse conditions through intensive training and shared knowledge

United Nations

Interpreter/Translator May 2011 – June 2011

Interpreted for Spanish speaking members in conferences

Translation of written communications from Spanish to English and vice versa


Proficient in Microsoft Suites Fluent in Spanish Basic Portuguese and Italian Interviewing Training & Development HR Polices & Procedures ADP HRIS (GEMS, SAP & Salesforce ) Scheduling Multi-Tasking


Manhattanville College, Purchase, NY – Bachelor of Arts in International Management and Spanish May 2012

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