Customer Service Representative
Resume:
Pamela Denman
Rock Hill, SC 29732
Greetings,
I would gladly like to express my interest in the Customer Service Representative position. I have held the position as a Customer Service Representative for 17 years. I am currently the Customer Service Representative at Siemens. My duties consist of processing daily orders through the SAP and Navision software. Also, I troubleshoot orders which include batch assigning. Lastly, at the end of the month I have to make sure all orders are closed out. My skills consist of the ability to print certificate of analysis MSDS and to fill out the IMO dangerous goods certificate. Also, very familiar with the placard system. I feel I am a great candidate for this position because I am familiar with the software and have excellent customer service skills.
I look forward to hearing from you about the Customer Service Representative position. Please feel free to contact me at 704-***-**** to arrange a convenient time for us to further discuss the position.
Thank You,
Pamela Denman
Pamela Denman
876 Hillcroft Place
Rock Hill, SC 29732
Certifications: Hazardous Certification
Dufol/Siemens
Customer Service Representative
January 2017- Present
As a customer service representative, daily process and troubleshoot orders, pack
small packages to send out to customers and call daily carriers. Process all export
paperwork ISO and IMO Dangerous Goods Declaration label materials for the
carriers to pick up shipments shrink wrap orders send out all account payments
out on Fed Ex express daily cycle count on material bins location post out all
orders daily in SAP
Export Hazardous Certification (Ocean & Air)
Dispatcher
April 2016 to August 2016
Beacon Hill Staffing/ Ryder GMC
Routing all the daily transportation departure and arrival.
Calling the dealership to notify them that their missing parts will be on the upcoming delivery
Professional Experience: Customer Service Representative
June 2009 to April 2016
IGM Resins, Charlotte, North Carolina
• As a customer service representative, daily process and troubleshoot orders, pack
small packages to send out to customers and call daily carriers. Process all export
paperwork ISO and IMO Dangerous Goods Declaration label materials for the
carriers to pick up shipments shrink wrap orders send out all account payments
out on Fed Ex express daily cycle count on material bins location post out all
orders daily in SAP.
Getting rate quotes on the expedited shipment and rate quote for FedEx package.
Customer Service Representative/Dispatcher
March 2008 to May 2009
Diamond Transportation, Charlotte, North Carolina
• As a customer service representative, schedule outbound trucks to deliver
cabinetry and furniture. Also, call customers to inform them of the status of their
deliveries.
• As a dispatcher, instruct drivers of their daily route, inform drivers of any changes
regarding their daily itinerary and enter in their point of delivery.
Schedule Coordinator, January 2006 to December 2007
U.S. FoodService, Fairburn, Georgia
• As a scheduler, daily schedules of outbound trucks are produced
using a special dock scheduling software titled SmartDock. On a daily basis, the
inventory is input in the computer application Rumba to be given to the Dry
Receiving Supervisor. The upcoming appointment schedule is also created and
given to my supervisor.
Night Receiving Clerk, December 2003 to December 2005
U.S. FoodService, Fairburn, Georgia
• As a clerk, responsible for distributing descriptive product labels to
Warehouse Selectors to ensure products are easily identified to be selected to be
loaded on trucks. Also, passed out voice software, Voxware, to allowed warehouse
employees to communicate to one another.
Order Selector, January 2002 to May 2002
U.S. FoodService, Fairburn, Georgia
• As a selector, daily orders were pulled to be loaded on outbound trucks.
Auditor, June 2002 to June 2001
Pep Boys Distribution, McDonough, Georgia
• As an Auditor, responsible for counting returned products and recorded
the information in an inventory information gadget, RF gun.
Controller, September 1995 to May 2001
BMG, Duncan, South Carolina
• As a Controller, printed daily statistics of inventory and mispicks. Input
the daily inventory to be shipped out to customers. Produced daily reports of
inventory and production to be given to the Operations Manager.
Education: File Clerk Certificate, January 1990
Miami Tech, Miami, Florida
Diploma, June 1980
South Mecklenburg High School, Charlotte, North Carolina
4 years Perfect Attendance
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