Resume

Sign in

Customer Service Representative

Location:
Charlotte, North Carolina, United States
Salary:
17
Posted:
October 16, 2018

Contact this candidate

Resume:

Pamela Denman

*** ********* *****

Rock Hill, SC 29732

704-***-****

Greetings,

I would gladly like to express my interest in the Customer Service Representative position. I have held the position as a Customer Service Representative for 17 years. I am currently the Customer Service Representative at Siemens. My duties consist of processing daily orders through the SAP and Navision software. Also, I troubleshoot orders which include batch assigning. Lastly, at the end of the month I have to make sure all orders are closed out. My skills consist of the ability to print certificate of analysis MSDS and to fill out the IMO dangerous goods certificate. Also, very familiar with the placard system. I feel I am a great candidate for this position because I am familiar with the software and have excellent customer service skills.

I look forward to hearing from you about the Customer Service Representative position. Please feel free to contact me at 704-***-**** to arrange a convenient time for us to further discuss the position.

Thank You,

Pamela Denman

Pamela Denman

876 Hillcroft Place

Rock Hill, SC 29732

704-***-****

Certifications: Hazardous Certification

Dufol/Siemens

Customer Service Representative

January 2017- Present

As a customer service representative, daily process and troubleshoot orders, pack

small packages to send out to customers and call daily carriers. Process all export

paperwork ISO and IMO Dangerous Goods Declaration label materials for the

carriers to pick up shipments shrink wrap orders send out all account payments

out on Fed Ex express daily cycle count on material bins location post out all

orders daily in SAP

Export Hazardous Certification (Ocean & Air)

Dispatcher

April 2016 to August 2016

Beacon Hill Staffing/ Ryder GMC

Routing all the daily transportation departure and arrival.

Calling the dealership to notify them that their missing parts will be on the upcoming delivery

Professional Experience: Customer Service Representative

June 2009 to April 2016

IGM Resins, Charlotte, North Carolina

• As a customer service representative, daily process and troubleshoot orders, pack

small packages to send out to customers and call daily carriers. Process all export

paperwork ISO and IMO Dangerous Goods Declaration label materials for the

carriers to pick up shipments shrink wrap orders send out all account payments

out on Fed Ex express daily cycle count on material bins location post out all

orders daily in SAP.

Getting rate quotes on the expedited shipment and rate quote for FedEx package.

Customer Service Representative/Dispatcher

March 2008 to May 2009

Diamond Transportation, Charlotte, North Carolina

• As a customer service representative, schedule outbound trucks to deliver

cabinetry and furniture. Also, call customers to inform them of the status of their

deliveries.

• As a dispatcher, instruct drivers of their daily route, inform drivers of any changes

regarding their daily itinerary and enter in their point of delivery.

Schedule Coordinator, January 2006 to December 2007

U.S. FoodService, Fairburn, Georgia

• As a scheduler, daily schedules of outbound trucks are produced

using a special dock scheduling software titled SmartDock. On a daily basis, the

inventory is input in the computer application Rumba to be given to the Dry

Receiving Supervisor. The upcoming appointment schedule is also created and

given to my supervisor.

Night Receiving Clerk, December 2003 to December 2005

U.S. FoodService, Fairburn, Georgia

• As a clerk, responsible for distributing descriptive product labels to

Warehouse Selectors to ensure products are easily identified to be selected to be

loaded on trucks. Also, passed out voice software, Voxware, to allowed warehouse

employees to communicate to one another.

Order Selector, January 2002 to May 2002

U.S. FoodService, Fairburn, Georgia

• As a selector, daily orders were pulled to be loaded on outbound trucks.

Auditor, June 2002 to June 2001

Pep Boys Distribution, McDonough, Georgia

• As an Auditor, responsible for counting returned products and recorded

the information in an inventory information gadget, RF gun.

Controller, September 1995 to May 2001

BMG, Duncan, South Carolina

• As a Controller, printed daily statistics of inventory and mispicks. Input

the daily inventory to be shipped out to customers. Produced daily reports of

inventory and production to be given to the Operations Manager.

Education: File Clerk Certificate, January 1990

Miami Tech, Miami, Florida

Diploma, June 1980

South Mecklenburg High School, Charlotte, North Carolina

4 years Perfect Attendance



Contact this candidate