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Customer Service Dental Assistant

Location:
San Antonio, Texas, 78223, United States
Posted:
October 16, 2018

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Resume:

Objective

Seeking a full time position as Front desk Scheduler, Insurance Verification, Certified Nurse Assistance, Registered Dental Assistant

Education

Associate of Applied Science

United Health Careers Institute, San Bernardino, California

Skills

Insurance Specialist/Collector Certified Nurse Aide Maxillofacial Surgery

Registered Dental Assistance X-ray Tech & CPR Certified Bilingual in fluent Spanish

Nitrous Certified General Dentistry & Medical Preventive Care

Cosmetic & Implant Surgical Dental Care

Experience

Temporary Agency October 2016 to Present

Customer Service, Patient Confidentiality

Schedule appointments, Coordinated with Lab, Post payment, Payment Arrangements

Medical and Dental Assistant

Four & Six handed Assistance

Oral Surgery, Endo, Pedi, General Assistance

Insurance Verification/ Eligibility

Educate patients by giving oral and written postoperative instructions

Impressed and fabricated temporary crowns

Managed inventory

Sterilization procedures

Provide diagnostic radiographic studies

Document care service by charting in patient records

Maintain professional and technical knowledge by attending educational workshop

Brighten Dental October 2015 to March 2017

Prepared treatment room for patient by following prescribed procedures and protocols.

Prepared patient for dental treatment by welcoming, comforting, seating and draping patient.

Provided information to patients by answering questions and requests

Provided instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for Provider access, four handed assist, passing instruments

Provided materials, mixing and placing materials on instruments

Maintained patient appearance and ability to masticate by fabricating temporary crowns, cleaning and polishing removable appliances.

Smile Brands

Billing/Collection Specialist/Team Leader January 2010 to July 2015

Customer Service

Contact insurance carriers for verification of claim receipt and status (paid/ denied)

Follow up on any overdue accounts; including comprehensive computer documentation. Research accounts to determine why the balance remains unpaid. Audit insurance claims to identify and provide required attachments and audit attachments for completeness and suitability. Work zero and partial paid Explanation of Benefits; ensure claim submission for secondary coverage within timely filing limits. Response to claim inquiry. Built relationships and maintain open communication with office staff, internal departments and company representatives.

References:

Available upon request.



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