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Director of IT Technology & Data Management

Durham, NC
October 16, 2018

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Robert A. Hogan

**** ******* ***** **** ****** Hill, North Carolina


Dynamic IT leader who excels in information technology (Data Management and Analytics, SaaS, Cloud, Security, and BI) and Operations. Track record consistently demonstrating business value, customer service, and superior performance in the Healthcare, Financial, and Telecommunications industries. Seeking a Program or Project Management leadership role in IT, Data Management, DevOps, Cloud Operations, and SaaS Platform Management where I can make a significant contribution to the corporations P&L and both of our future legacies.

Proficiency Summary:

Department leadership and organizational management experience.

Team building and management skills.

Global resource management

Project management, vendor relations and business requirements research.

Profit and Loss (P & L) ownership and Operations Leadership.

IT Resource Development Allocation & Optimization

IT Change Management (Conflict and Issue Resolution)

Executive Customer Relationship Management

IT Business Process Reengineering & Design

Leadership Qualities (Integrity, Accountability and by Example)

State/ Federal regulatory compliance.

Leadership of Multi-Tiered Workflow solutions including Data Migrations and 3rd Party product Integration.

IT Technical Solution Implementation (Data, SQL, Cloud, VMware, BI, Citrix, Analytics, Security, Voice, Converged Desktop)

SaaS Platform, Data Warehouse, Analytics, BI, Security, Voice, Data, VoIP, Converged Desktop 3rd Party Vendor Management

Technical Expertise:


Nortel, Genband, CISCO, Apple, Dell, Calix, Fujitsu, Alcatel Lucent, Juniper, Motorola, HP (Wireline, Wireless, Optical, VoIP, Data), DSL, VDSL, VDSL2, Vectoring, SONET, HortonWorks Hadoop Cluster, (Hadoop Architecture – HFDS)

Operating Systems:

Microsoft Windows x, Windows Server 2003, 2008, 2012, MacOS, Apple IOS, Android, JUNOS, DNS, Salesforce, Hive, SAP ECC6.0


CSP Layers 1-7, MPLS, TCP/IP/ Cisco DNA, TIBCO, SharePoint, Google Sheets, Google Drive, IP Routing Protocols (RIP, OSPF, EIGRP, IS-IS, BGP), Peering & BGP, DHCP

Data Storage & Cloud:

Dell EMC, NetApp, Nutanix, Veritas, IBM, AWS, (Tableau, Dsync -Tools), Leaf / Spine, Traditional & Modern Data Center architecture, Data (SAN) Storage, QOS


AGN Networks, Okta, Symantec, WebTitan, Avast, Malwarebytes

Languages/ Scripting:

SQL, Java, JavaScript


Agile, Waterfall, ISO, ITIL, BABOK, Hadoop

Education & Awards:

State University College of New York, Oneonta, New York

BS, Physics/Mathematics (Graduated Summa cum Laude)

Sigma Pi Sigma (National Physics Honor Society) – Society of Physics Students (SPS)

Customer Service Excellence Award, 1989; Chairman’s Award, 1995; CEO Customer First Award, 1998

Nortel Awards: Networks Corporate All-Star Award, 1999; Networks Platinum Top Talent Award, 2000, 2001 & 2002

Platinum Top Contributor Rating, 2003 & 2004; Top Talent Rating & Network Managed Services Award 2007 & 2008

Licenses & Certifications:

NASD/FINRA Series 7, Series 63 Certification

Licensed as an Active Securities Exchange Commission (SEC) Representative

Numerous Technical & Leadership Certifications including Lean Six Sigma

Professional Experience & Accomplishments:

East Coast Consulting LLC., Boynton Beach, FL

2/2018 to Present

East Coast Consulting (A Privately held Company) is the practice of helping organizations to improve their performance through the analysis of existing organizational problems and the development of plans for improvement.

Data Management Consultant and Project Management

Responsibilities & Accomplishments:

Consulting customers to provide organizational change management assistance in their Operational Performance, Information Technology, Data Collection, and Business Intelligence practices.

Development of coaching skills, process analysis, technology implementation, strategy development, and operational improvement services. Using my education, experience, proprietary methodologies and frameworks to guide the identification of problems, and to serve as the basis for recommendations for more effective and efficient ways of performing work tasks.

Specializing in Process restructuring and Technology implementation and usage to increase productivity, reduce costs, and increase Revenue and Margin.

Phoenix Telecom Solutions Inc., Durham, NC

1/2017 to 12/2017

Phoenix Telecom Solutions (A Privately held Company) provides technical engineering, Installation and Integration Services for companies and Service Providers that do not have their own Technical Services organization.

Director of Operations / Project Management

Responsibilities & Accomplishments:

Scope of duties consists of leading a team of global resources that engineer, install and integrate broadband and data management technology for our customers.

Directed all of the Senior Project Manager’s, 3rd Party Vendor Services and Solutions, and Operations leaders assigned.

Responsible for development of all Project Management deliverables (IT Management, User Account Management, IT Tools, Reporting, BI metrics, internal & external Dashboards), process and procedures.

Scope of duties were specific to working with the major Telecommunications company partners to deliver complex solutions to be engineered, installed and integrated per contracted SLA’s.

Responsible for the overall P&L and working with our Clients and Internal teams from time of Purchase Order thru Invoicing.

Responsible for an $18 M and growing services department.

Continually worked with teams to evaluate and re-engineer processes to ensure that we meet our Revenue, Quality, and SLA targets thus enabling 40% Gross margin and 21% Net margin.

Allscripts, Inc., Raleigh, NC

08/ 2015 to 12/ 2016

Allscripts (NASDAQ:MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health™.

Director Electronic Health Record Technology

Responsibilities & Accomplishments:

Scope of duties consist of directly managing a team of global resources ( Internal and 3rd Party Vendors) to develop and deliver all of the technical process, procedures, interfaces and tools for the Implementation of Allscripts (SaaS) Electronic Health Record (EHR) Platforms .

SaaS EHR solutions were both hosted (cloud) as well as custom configured on customer premise to meet customer specific Healthcare workflows from Registration to Billing and Security.

Replacement of an EHR System requires extensive Data Migration (Patient records, Providers, Security, Data Storage Design, User access, Billing) as well as Installation, Integration and Management.

In addition to EHR Processes for Product delivery (Acute, Ambulatory, Professional), I directed the team instrumental in the process design for the new Electronic Prescribing of Controlled Substance (EPCS) Cloud Product /Program. The EPCS implementation process required that extensive Security and Data Management regulatory requirements be met, and a specialized Call Center be established.

Directed the team in the development and delivery of the ICD-10 Program implementation process. ICD-10 required Providers to include substantially more specificity to Payers when documenting treatment provided. This required extensive testing with both Providers and Payers to develop process and procedures to meet regulatory requirements. ICD-10 impacted all major health Care Systems, Providers, and Payers.

Project Managed and led a team in working with the State on NC on Home Healthcare initiatives utilizing Allscripts Population Health Platform during a six (6) month period to roll out the product and train staff.

Carolina Capital Markets / RMC Data, Inc., Chapel Hill, NC

03/ 2009 to 09/ 2015

An institutional fixed income broker dealer that executes $30+ billion in par value fixed income trades annually and works with more than 300 dealers globally, coupled with a RMC Data a Big Data fixed income tools Niche Company

RMC Data Inc. (Owner / Founder) & Carolina Capital Markets (VP Sales and Trading)

Responsibilities & Accomplishments:

RMC Data Inc. is and Enterprise SaaS platform which provides extensive Securities Data and Analytics for all of the fixed income security offerings in the Primary and Secondary Bond Market. (ie. Municipal, Mortgage Backed, Corporate, Secured and Unsecured Debt, etc…).

The scope of duties at RMC Data consisted of creating the Vision, Development Cycle, Master Data Management, ETL Automation, Business Development (Web Content Management), Business Intelligence (BI), Analytics, Security, as well as the overall Operational plans.

Directly responsible for all Operations and management of the Executive relationships with Institutional customers (JP Morgan - Chase, BNY, Goldman Sachs, BB&T, Robinson- SunTrust, Duncan Williams, Morgan Keegan, First Tennessee, Wells Fargo, etc…).

Responsible for all aspects of RMC Data Inc (Product, Process, Quality, Clients, Employees, P&L, etc…), as well as the face of the company.

Obtained my licenses and registered with FINRA / SEC (Series 7 & 63). I then formed a partnership and also served as the Vice President of Sales and Trading – Carolina Capital Markets (CCM).

Grew the business, by streamlining processes to reduce operational costs and improve quality, thus allowing CCM to become a low cost security transaction provider.

Developed the proprietary SaaS platform (RMC Data) and operational processes to collect all of the fixed income securities offering Data in the Primary and Secondary Bond market.

Led the team in the Data Management, updates to the e-commerce web site, and Business Analytics processes to deliver services to more than 300 Dealers/Advisors worldwide.

The RMC Data Platform provided access to the global inventory (Data Warehouse) with continual updates throughout trading day. RMC Data provided live treasury updates to feed the platform, thus allowing pricing to be established based on market movement. This platform allowed Brokerage firms to execute more trades and Sales with Institutional end clients through Carolina Capital / RMC Data.

Managed all aspects of Customer Relationships from Wall Street to Institutional Accounts at Cxx Levels.

Managed all 3rd Party Vendor Relationships and contracts.

Managed all scripting to allow customized Data and Analytics to meet client specific requirements.

Nortel, Research Triangle Park, NC and NYC

02/ 1984 to 03/ 2009

A major global supplier of end-to-end networking products and solutions serving both service providers and enterprise customers. Nortel provided solutions that power the globe’s top 25 service provider networks

Director Global IT and Network Management Services (2006 to 2009)

Accountable for the Development (introduction) and Leading all operational aspects of Customer IT and the Network Management Center Services.

Responsible for Nortel’s Network Management Center Services and Assisted Operations (on customer premise division.

Managing staff of 200-250 direct and indirect reports required to actively manage complex converged networks across 33 counties. This part of the team was accountable for P&L revenues of $200 million annually with gross margins of 28% and net margins of 9.6%.

Responsibilities included Leadership of a Tier 1 Data/Cloud Platform including Disaster Recovery, all 3rd Party Vendor management, Customer SLA’s, Reporting and Analytics.

The Network Management Center was a global organization with operations in the U.S., Europe and Asia supporting major global companies.

Provided technical & IT support (Data, Voice, Managed Desktop, Business Intelligence, Disaster Recovery, Security, etc…) services that were 7x24x365 for major Enterprise companies to operate and maintain their business Networks per contracted ISO, ITIL, and BABOK processes.

Managed the Operations Support System (OSS) and Back office Support systems (BSS) from the physical layer down to the applications layer and managed desktop.

Responsible for all Network Managed Services Surveillance Tools and Management Processes

Responsible for all customer Service Level Agreements (SLA’s), Analytics, and Reporting.

Responsible for all 3rd Party Vendor relationships and onsite personnel management.

Responsible for management of Customer Networks and Relationship with the United States Department of Defense – US DOD, Bloomberg Financial Platform Networks Globally, American Airlines, General Motors, Ford, Rolls Royce, Bombardier, numerous Universities, etc…

Director, Wireline and VoIP Operations (2002-2006)

Directed a staff of 180-200 engineers that delivered all of the Wireline, Wireless and VoIP Installation, Commissioning and Network Migration / Transformation Services.

The team developed all of the Implementation, Test and Configuration, Network Optimization, and Analytical Tools processes.

This team worked hand in hand with Design / Development Team to introduce Nortel’s VoIP proof of concept as a way to reduce the operating cost associated with telecommunications by using the IP backbone.

Lead a team of (18) engineers to develop the detailed execution plan to test and validate Time Warner Cable’s Digital Voice Platform.

Led a team to develop the process and implementation procedures and delivered Sprint C2P (Circuit to Packet) Network transformation. This included both the Software and Hardware cutover processes. This was a major breakthrough in transforming the digital network to IP technology.

Sr. Manager Network Operations, Introduction of High Speed Internet (1998-2002)

Selected by the Nortel Executive team to provide dedicated operational support for (PRISM) a New York City based startup for the first Public nationwide high speed Internet provider.

The PRISM Network included 33 major cities and more than 1,500 equipment co-location points across the U.S. (Using a 1999 Super Bowl ad titled “RED”, Prism Communication launched this major multimedia breakthrough.

Led a cross-functional team at Nortel in partnership with PRISM communications that introduced the first public High Speed Internet Network Platform in 28 U.S. cities. Consequently, the Platform served as the foundation that revolutionized the IT networking industry, and became the building block for the high speed optical networks currently deployed. This was the move from “Dial Up to “Always up”. PRISM has since been acquired and integrated into Verizon’s signature integrated high speed service platform.

Sr. Manager, Problem Resolution Team (1994-1998)

Primary duties focused on directing Nortel’s largest cost reduction Program. This performance improvement initiative required extensive problem discovery, followed by implementation of Corrective and Preventive actions. I implemented this model across the wireline, wireless and optical product lines. The allowed Nortel to scale the business with greater speed, lower cost and higher quality.

Selected by the president and chairman of Nortel to develop this major cost containment division for forensic engineering analysis. The Problem Resolution Team was responsible for business process re-engineering that realized cost reductions of $68 million annually and allowed Nortel to scale the business to become the world leader in the telecommunication industry while reducing deployment time from months to weeks.

Responsible for developing a new staging concept dubbed ‘Field to Factory or F2F’ by the executive teams and referred to continually in the press as one of our major reengineering success stories during the telecom boom.

Manager, Senior Engineer (1987-1994)

Responsibilities required expert knowledge of the Nortel family of products with the ability to analyze all design change documents, and then develop detailed step by step procedures to implement the Software and Hardware uplift without degrading the functionality of the equipment.

Selected to lead an installation and integration methodology team charged with upgrading in-service call center equipment. Essential to corporate FCC compliance and contractual Customer Service agreement levels.

Scope of responsibilities included on-site supervision and project management of installation field engineers during the construction, commissioning and cutover of Nortel gear.

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