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Customer Service Medical

Location:
Columbia, South Carolina, United States
Salary:
35,000
Posted:
October 16, 2018

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Resume:

Rita Stockman

Columbia, SC

ac7eez@r.postjobfree.com

803-***-****

Authorized to work in the US for any employer

Work Experience

Interviewer/ Survey Taker

Find Great People for University of So Carolina Survey Research Lab - Columbia, SC January 2018 to Present

I call SC residents & conduct public opinion surveys. Most of the surveys are for CDC (Centers for Disease Control & Prevention in Atlanta, GA & SC DHEC-Dept of Health & Environmental Control) Must have medical terminology knowledge & practice confidentiality per HIPPA laws while coding the information correctly so the results are accurate. Customer Service Representative II, New Accounts Specialist, Mobility & Retention Splst

Teleperformance for AT&T & DTV - Columbia, SC

July 2011 to October 2017

Receive inbound calls from AT&T & DirecTV customers. Assisting customers with billing, technical & various other issues while selling products, educating them on new wireless phone service, having billing issues & technical issues with their landline and cellular phone service. Taking payments, researching missing payments, providing customer with best plan for their budget & needs. Assistng them using multiple computer systems in a timely & efficient manner. Surveyor & Interviewer

Find Great People for USC Survey Research Lab - Columbia, SC January 2011 to September 2016

See description above. I interviewed SC residents for various government agencies to include SC DHEC & CDC in Atlanta, GA while providing important data regarding health issues like heart disease, HIV, smoking, STD's, AIDS and mental health issues that effect the general population. Knowledge of medical terminology & confidentiality laws determined by HIPPA regulations. Benefits and Eligibility Specialist in Provider Services BlueCross and BlueShield of South Carolina - Columbia, SC September 2009 to March 2011

Receiving inbound calls from medical providers and healthcare facilities, Providing callers with patient’s benefits and eligibility while following BCBS’s policy guidelines and upholding HIPPA regulations, Assisting callers with claim status and researching issues by using multiple computer systems, maintaining knowledge of insurance products and services while providing excellent customer service with a very high call volume. Knowledge of ICD-9 and medical terminology a must. Possessing excellent verbal and written communications skills. Owner/Operator of Perfect Touch Cleaning Service

Perfect Touch Cleaning Service - Charleston, SC

September 2001 to December 2007

Operating a residential and commercial cleaning service, hiring, scheduling and supervising employees, soliciting new clients, maintaining a client base by providing excellent service, qualities include attention to detail, time management, billing, collections, maintaining cleaning supplies inventory and fulfilling customer's special requests and needs Deposit Operations Specialist

SouthTrust Bank - Charleston, SC

December 1997 to August 2001

Automating all South Carolina safe deposit box files and records, posting all safe deposit payments and fees for SC, preparing various financial reports and spreadsheets for Senior Financial Management Committee, updating and maintaining the Corporate Business Recovery Plan and the Hurricane Plan, I was in charge of Daily Branch Cash balancing and suditing all tellers, vaults and ATM's in Charleston, SC. I was also responsible for processing and posting all daily mail deposits and payments. Education

Accounting & Economics

Midlands Technical College - Columbia, SC

August 1981 to May 1982

English

University of South Carolina-Columbia - Columbia, SC August 1980 to May 1981

High School Diploma in Math, English, Office Occupations (Secretarial Sciences) 2 year Certificate

Richland Northeast High School - Columbia, SC

August 1976 to May 1980

Skills

Deposit Preparation, General Ledger, Journal Entry, Balancing ATM's, Balancing American Express Traveler's Checks, QuickBooks, WordPerfect, MS Word, Excel, Bookkeeping, ICD-9 and CPT coding, Medical terminology, Reconciling bank statements

Awards

Highly Balanced Teller Award

April 1990

Received it for maintaining an excellent balancing record at Wachovia Bank Bronze Teller Award at First Bank of Aurora for cross-selling products June 1997

As a teller we had sales goals we had to meet and maintain and I was awarded this for my performance and cross selling of banking products

Certifications/Licenses

Received certificate for participating in the IRA Technical Workshop at First Trust Corp in Denver CO

October 1998 to Present

I voluntarily took several classes and courses offered at First Trust Corp to improve my knowledge and skills in the financial services area.

Groups

A member of the Moral and Motivation Committee at First Trust Corp.Also Floor Warden for Operational Accounting Dept

September 1996 to May 1998

We planned activities for the department & company to promote moral. Also we planned activites for charitable events like Jr Achievement Bowl-a Thon, Susan J Komen Breast Cancer Walk-a Thon



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