Lake Mary, FL Mobile: 407-***-**** Email: ac7edh@r.postjobfree.com

Customer Service Representative Administrative Assistant

PROFESSIONAL PROFILE

Dedicated Customer Service Representative/ Administrative Assistant with more than 10 years of experience working in the Customer Management industry. Self-starter, exhibiting high work ethics, integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Core Competencies include:

•Effective communication

•Excellent customer service

•Computer proficient

•Good time management

•Conflict resolution

•Creative problem solver

•Committed to data integrity

•Word, Outlook, Excel

•Clean background

•Excels under pressure

•Multi-tasker

•Highly organized

•Excellent phone and email skills

•Works well with others

•High work ethics

PROFESSIONAL EXPERIENCE

Talismark Lake Mary, FL 10/2016-03/2018

Client Services Specialist

•Communicated with clients and vendors via telephone and email

•Filled out forms related to resolution of client/ vendor complaints and scanned them to the server

•Resolved billing issues, client concerns (sought payment from vendor regarding damage)

•Handled escalated issues to full resolution

•Reached out to clients, vendors and sometimes the city/ county to report violations

CONVERGYS Lake Mary, FL 09/2006-02/2016

Service Level Manager 10/15-02/16

•Worked closely with team leaders regarding agent performance in all areas

•Scheduled 380 employees including vacations and meetings, and coaching

•Created excel worksheet for trending analysis for all lines of business

•Communicated with upper management and our off site help Desk

•Answered all incoming calls and emails

Senior Agent Manager in Training 12/09-10/15

•Resolved and researched escalated customer complaints via phone, email and social media

•Data entry and transcribing all orders as well as messages for the factory and inventory reports

•Assisted in creating new employee education packets

Consumer Service and Sales Associate 9/06 -12/09

•Data entry and transcribing all orders into standard customer management systems

•Handle incoming phone calls, emails and social media contacts

EDUCATION

University of Phoenix/ Axia College Maitland, FL Business Manager Major 2016