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Instructional Designer / Training Instructor

Orlando, FL
October 16, 2018

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Dr. Anne M. Ross **** Hyde Court Longwood, FL ****0 Cell Phone: 407-***-****

Email: LinkedIn: Website: Career Objective

To secure and maintain a challenging position designing, developing, and/or delivering training. Education

4/2010 Doctor of Education in Instructional Leadership, GPA: 4.0 Concentration in Higher Education and Educational Technology. ARGOSY UNIVERSITY, Sarasota, FL

12/2000 Master of Science, Multimedia Technology, GPA: 3.976 DUQUESNE UNIVERSITY, Pittsburgh, PA

4/1996 Master of Science, Business Education, GPA: 3.79 ROBERT MORRIS UNIVERSITY, Pittsburgh, PA

12/1992 Bachelor of Science in Business Administration ROBERT MORRIS UNIVERSITY, Pittsburgh, PA

Major: Business Education

5/1991 Associate of Arts in Liberal Arts and Certificate in Office Administration WEST VIRGINIA NORTHERN COMMUNITY COLLEGE, Weirton, WV Certifications






7 Habits of Highly Effective People

What Matters Most




User Certification

PMP Certification

PSI, Inc.


Leadership Weirton


General Business and Office Technologies


Microsoft Office User Specialist Certification


PSI, Inc.


District Teacher’s Certificate

Software Competencies

• Access

• Articulate

• Blackboard

• Camtasia

• Canvas

• Captivate

• Dreamweaver

• Excel


• Illustrator

• InDesign

• Lectora

• Outlook

• Photoshop

• Prezi

• PowerPoint

• Publisher

• Skyward

• Storyline

• Visio

• Word

Curriculum Vitae – Dr. Anne Matthew Ross Page 2 of 8 Professional Experience

3/2018 to Present INSTRUCTIONAL SYSTEMS DESIGNER, Orlando, FL AMTIS, Inc./HeiTech Services

• Design and develop online learning for the Department of the Army

• Review Government Furnished Information to obtain content

• Work with Subject Matter Expert on course content

• Conduct peer reviews of courses

• Maintain and manager file versions

• Produce Knowledge Checks and Final Examinations

• Correspond with team mates, supervisors, SME, and clients

• Implement client specifications for course standards 9/16 to 12/17 DIRECTOR, WORKFORCE SOLUTIONS & ECONOMIC DEVELOPMENT, Henderson, KY Henderson Community College

• Building relationships with community organizations to partner for employee training

• Designing and developing online courses for clients/students of Workforce Solutions

• Collaborating with the head of IT to enroll and manage student registrations in online courses

• Updating the Workforce Solutions department website

• Developing and reviewing strategic outcomes

• Writing grants

• Coordinating course schedules

• Securing course instructors

• Managing the department budget

• Creating programs to benefit the community

• Updating the department website

• Participating on college initiatives

• Serving as committee chair for Professional Development 8/11 to 6/16 PROFESSOR, ADMINISTRATIVE OFFICE MANAGEMENT, Sanford, FL Seminole State College

• Developing course content for campus and online courses

• Serving as Course Lead for Business Communication

• Instructing campus and online courses

• Managing the classroom

• Evaluating student progress

• Writing grant applications

• Advising the PBL (Phi Beta Lambda) student organization

• Participating in departmental course reviews

• Representing the college in the community through affiliation with various organizations 6/07 to Present INSTRUCTIONAL CONSULTANT, Orlando, FL Freelance Workforce Instructional Designer/Presenter

• Designing and developing instructional design and training projects for various organizations

• Working with academic institutions to design and develop faculty development programs

• Serving as Adjunct Faculty at various community and state colleges as well as technical institutes both on-ground and online


Liberty Mutual Group, Heathrow, FL

• Developed and design eLearning, virtual classroom, and instructor-led training

• Conducted train-the-trainer sessions

• Evaluated program effectiveness

• Assessed student learning outcomes

• Managed data in learning management system

• Conducted needs analysis and job task analysis

• Managed projects and timelines

• Served as project lead and manage others assigned to the project Curriculum Vitae – Dr. Anne Matthew Ross Page 3 of 8 10/07 to 1/09 ELEARNING DESIGNER

Professional Service Industries, Inc., Orlando, FL

• Developed online learning for employees

• Conducted needs analysis

• Recommended courses of action for company training improvement initiative

• Developed and approved storyboards

• Ensured quality assurance for quick reference guides

• Researched new trends in the training industry and recommended implementation of trends

• Managed training program for forms conversion program 5/06 to 6/07 SR. INSTRUCTIONAL DESIGNER

Carley Corporation, Orlando, FL

• Designed SCORM 2004, Section 508, and ILE compliant interactive multimedia instruction for the Department of Defense online courses

• Ensured projects met constraints of scope, quality, time, cost, and specified requirements

• Supervised instructional designer team on various projects

• Managed customer care and expectations for assigned projects

• Researched and prepared training documentation for internal operations and computer applications

• Performed quality assurance on multimedia courses

• Maintained SECRET Security Clearance status

10/01 to 5/06 INSTRUCTOR – MULTIMEDIA TECHNOLOGIES Pittsburgh Technical Institute, Oakdale, PA

• Implemented new curriculum development software for institution

• Developed multimedia program and course curriculum

• Assisted other departments with curriculum development

• Created course curriculum using LMS

• Worked toward student persistence

• Reviewed current trends in industry and assisted in modification to curriculum to meet the demand for those trends

• Participated on Industry Advisory Board

• Served on committees to evaluate student disciplinary action

• Developed guidelines for teaching portfolios

• Served on Steering Committee Board for Accreditation

• Mentored new instructors

• Facilitated Faculty Recognition Board

Recorder on the Faculty Advisory Board

• Identified and administered cross-discipline projects

• Ensured organizational goals and objectives

• Worked with Career Services Department to appropriately place students in desired career positions

• Conducted product knowledge sessions for Career Development Specialists

• Participated actively in resolving student, parent, and instructor concerns or conflicts

• Documented and tracked student situations impacting academic performance as well as personal challenges

Curriculum Vitae – Dr. Anne Matthew Ross Page 4 of 8 8/97 to 10/01 MANAGER OF WORKFORCE TRAINING AND INFORMATION TECHNOLOGIES Center For Excellence In Workplace Education (CEWE) and Weirton Steel Corporation (WSC), Weirton,WV

• Represented the organization in the community through participation in community organizations and Chamber of Commerce events

• Expanded the organization’s customer base through marketing and community needs analysis

• Managed customer care and expectations for assigned projects

• Monitored and evaluated 5 direct reports in computer applications training program

• Ensured compliance with contractual and internal quality standards for product deliverables

• Developed, implemented, and managed computer-based training modules

• Facilitated Train-the-Trainer sessions for employees

• Designed, instructed, and evaluated the effectiveness of computer applications, multimedia, and professional development training

• Wrote instructional materials

• Developed action plan and managed the conversion of paper-based course materials to technology- based course materials

• Produced and monitored course schedule

• Interviewed, managed, trained, observed, and evaluated instructors

• Advised and enrolled students in courses

• Managed training budget

• Developed and delivered Senior Management Performance Appraisal system training

• Worked with team to transfer workflow from WSC training department to partnering company, CEWE

• Completed the Leadership Weirton Program


West Virginia Northern Community College, Weirton, WV

• Managed operations of Weirton Regional Campus under supervision of the Campus Dean

• Designed interactive presentations for Campus Dean

• Performed public relations duties representing Weirton Campus through professional organization participation and Chamber of Commerce activities events

• Comprised Press Releases for Campus activities including the Ground Breaking

• Developed curriculum schedule plan for campus

• Managed campus facility scheduling for courses, meetings, and community events

• Monitored Weirton Campus budget

• Implemented facility scheduling software

• Fielded student concerns

• Worked with faculty to resolve scheduling issues

• Served as liaison between faculty and administration to resolve conflicts

• Planned, coordinated, and oversaw community activities taking place at the campus

• Served as liaison between Weirton Campus and IT Manager to resolve technological difficulties for teleconferences

• Served on various College Task Forces and Committees

• Performed data management in Banner system in lieu of the Campus Dean

• Worked with Friends of the College on various projects, activities, and the annual banquet 10/93 to 1/96 TRAINING CONSULTANT PROMOTED TO ACCOUNT MANAGER ELCOMP Systems, Inc., Pittsburgh, PA

• Planned and implemented billing system conversions for medical offices

• Managed customer care and expectations

• Conducted knowledge transfer sessions

• Trained clients both on an individual basis and in a classroom setting

• Submitted electronic insurance claims and electronic reconciliation

• Managed on-going issues with hardware and software

• Coordinated travel plans and maintained schedule of training sessions and meetings

• Assisted in design of client charge slips and statements

• Worked with technology installation department to set up electronic communications

• Supervised and coordinated client equipment installation

• Scheduled vendor/client meeting events

Curriculum Vitae – Dr. Anne Matthew Ross Page 5 of 8 Adjunct Teaching Experience

1/08 to 5/16 VALENCIA COMMUNITY COLLEGE, Orlando, FL Adjunct Instructor in the Office Technology and Medical Administration programs 8/14 to 1/15 STETSON UNIVERSITY, Deland, FL

Adjunct Instructor for the Professional Communication Course 1/11 to 6/13 DEVRY UNIVERSITY Online, National, US Adjunct Online Instructor – Web Media Portfolio

1/07 to 12/13 ART INSTITUTE ONLINE, Pittsburgh, PA Adjunct Online Facilitator teaching Multimedia and Web/Graphic Design 1/08 to 6/12 IADT ONLINE, Tampa, FL

Adjunct Online Facilitator teaching Multimedia and Web Design courses 3/11 to 8/11 WINTER PARK TECHNICAL COLLEGE, Orlando, FL Computer Applications Instructor

1/07 to 01/09 INTERNATIONAL ACADEMY OF DESIGN AND TECHNOLOGY, Orlando, FL Adjunct Instructor teaching Multimedia courses


Preparation of test banks

1/07 to 8/07 ITT TECHNICAL INSTITUTE, Lake Mary, FL Adjunct instructor teaching multimedia and web design courses 7/06 to 5/07 PITTSBURGH TECHNICAL INSTITUTE, Pittsburgh, PA Online Adjunct Instructor – Evening Program

9/94 to 9/05 WEST VIRGINIA NORTHERN COMMUNITY COLLEGE, Weirton, WV Instructor – Office Technologies; Instructor – Continuing Education 7/93 to 9/05 JEFFERSON COMMUNITY COLLEGE, Steubenville, OH Adjunct Instructor – Business Technologies, Continuing Education, and Business and Industrial Training Seminars and Workshops Conducted

Active Learning

Designed and delivered at Faculty Development sessions for Seminole State College. Career Day Fair

Judged high school student web design contest

Classroom Management

Designed and delivered workshop for Florida Technical College instructors as a Professional Development workshop Dreamweaver Basics

Designed and delivered workshop for high school teachers designing basic websites for courses Effective Listening

Delivered seminar from the Interpersonal Communication Skills series to industry professionals Female Futures in Technology

Designed and delivered workshop to high school students providing an introduction to careers in Multimedia Curriculum Vitae – Dr. Anne Matthew Ross Page 6 of 8 Seminars and Workshops Conducted Continued

Multiple Intelligences

Designed and delivered workshop for Florida Technical College instructors as a Professional Development workshop PowerPoint as an eLearning Development Tool

Designed and delivered workshop to Seminole State College Faculty on the functionality of PowerPoint to develop eLearning lessons

Time Management

Designed and delivered seminar to bank managers addressing ways to effectively manage time and implement methods to reduce time wasting activities


Delivered three (3) day seminar to industry trainers on effective instructional delivery techniques Speaking Effectively

Delivered seminar from the Interpersonal Communication Skills series to industry professionals Using Technology in the Classroom

Delivered workshop on incorporating technology in the classroom for various disciplines Grant Writing

Staff and Professional Development - Seminole State College Foundation Grants 2012-Present

*Articulate Software – $1478

*Storyline Software with Character Bundles - $1198

*Design and development of eLearning Tutorials

Foundation for Seminole State College 2011/2012 Mini-Grant

*Mimio-Teach Systems $1,362

Division of Career and Technical Education Perkins Grant 2011/2012

*WinWay Resume software program 50 licenses, $1,954, Business Communication Project, Employment Unit

*eLearning tutorials for classroom and online course supplementation Professional Speaking

Active Learning, Florida Technical College

Overview of Applying Active Learning in the Classroom Collaborative Learning, Florida Technical College

Overview of Facilitating Collaborative Learning Activities Creative Ways to Incorporate Technology into the Classroom, Pittsburgh Technical Institute Fun Learning Activities Using Technology

Effective Presentation Skills, Weirton Steel Corporation What Constitutes an Effective Presentation?

Social Media and Employment

Reviews how various social and professional media and network sites impact the employment process. Developed for and presented at Seminole State College’s 2012 Career Jam event. Using Social Media as a Job Search Tool, Phi Beta Lambda (PBL) Florida State Fall 2014 District III Leadership Conference Using a Digital Camera, Pittsburgh Technical Institute Comparing and Contrasting Digital and Traditional Photography What is Multimedia? Pittsburgh Technical Institute Overview of and Careers in Multimedia

Curriculum Vitae – Dr. Anne Matthew Ross Page 7 of 8 Professional Development Training Completed


Faculty Induction Program

Working with Different Personalities

New Tools in Sakai

Beyond PowerPoints and Overheads

Classroom Management

Mimio Board Overview

Instructional Strategies

Camtasia Training

Authentic Online Assessment WebCT Essentials

Building Online Learning Communities

Designing Online Student Orientation Training

Developing Interactive Web-Based Courses

Engaging the Online Learner

Learning Centered Teaching

Multimedia Tools for Online Courses

Quality Matters: Peer Reviewer Training


Cooperative Learning and Grouping Strategies

Teaching to the Learning Styles

Online Teaching: A New Perspective

Online Teaching with Blackboard

Burn the Podium

Conflict Resolution

Creating Good Tests

Emotional Intelligence

Recognitions & Awards

Fall 2013 – Faculty Spotlight, Seminole State College

June 2010 – Citation for Service Award, Rotary Club of Avalon Park

November 2009 – Recognition for Performance, Liberty Mutual Group

December 2006 – Certificate of Quality/Innovative Performance, Carley Corporation, Orlando, FL

Spring 1996 - Young Careerist, Business and Professional Women's Organization Weirton, WV Professional, Community and Volunteer Organizations LIONS Club of Henderson, KY – Member

Henderson, KY

VIP Rescue of Central Florida – Website and Social Media Manager Maitland, FL

Rotary Club of Lake Mary

Lake Mary, FL

Program Advisory Council - Curriculum & Academic Topics Vector Institute of Beauty and Electrolysis

Rotary Club of Avalon Park

Orlando, FL – Avalon Park

Orlando Business and Professional Women’s Organization Orlando, FL

Rotary Club of Weirton Heights

Weirton, WV - Weirton Heights

Curriculum Vitae – Dr. Anne Matthew Ross Page 8 of 8 Committee and Adviser Activities

PBL Adviser Middle States Accreditation Steering Committee Seminole State College Pittsburgh Technical Institute, Member Faculty Advisory Board Faculty Recognition Board

Pittsburgh Technical Institute, Recorder Pittsburgh Technical Institute, Facilitator WIDS Coordination Team Leadership Academy 2014-2015 Pittsburgh Technical Institute Seminole State College Multimedia Department Facilitator Participant


Furnished upon request.

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