Resume

Sign in

Manager Customer Service

Location:
West Chester, Pennsylvania, United States
Salary:
43000 per year
Posted:
October 16, 2018

Contact this candidate

Resume:

JOHN DETTINGER SR.

West Chester, Pa. *****.**** 610-***-**** ac7ebi@r.postjobfree.com

Technical Support Manager Deployment Manager

Analytical, highly adaptable professional with extensive experience developing teams, supervising operations and improving company’s culture, quality and efficiency.

Skilled in analyzing concerns, aligning long-term resolutions and achieving milestones of success.

Strong knowledge and comfort within the operations management field – implementing innovative ideas and strong collaboration with colleagues.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Professional Experience

RDS VENDING, NORRISTOWN, PA December 2014 - Present

Successfully install and troubleshoot vending machines and card readers for newer machines along with retrofitting older machines to supply the same capability.

Oversee and supply additional supporting documentation to enable best line of communication to management.

Collaborate with customers to provide support and service as they are presented.

VENDSCREEN, PORTLAND, OR 2013 – 2014

Deployment Manager – East Coast & Central US

Managed start-up organization, efficiently utilizing comprehensive reasoning and skill to introduce their devices into the vending industry.

Efficaciously collaborated with marketing department to provide reports outlining full installations as they are presented.

Troubleshoot card readers, vending machines, and telemetry for new machines along with rendering older machines to supply the same capability.

CANTEEN VENDING SERVICES, PHOENIXVILLE, PA 2008 – 2013

Field and In House Support Manager

Trained new associates and module repair of coin changers and bill validators, saving the company 67K yearly.

Successfully provided supporting documentation to enable a streamlined system to communicate with management.

Collaborated with sales department; providing detailed reports that outlined full installations as they were presented.

USA TECHNOLOGIES, MALVERN, PA 2007 – 2008

Product Support Manager

Oversaw Global Training, Installation, Troubleshooting and Repair of credit card systems designed to upgrade vending machines to accept credit cards for purchase.

System Support - Responsible for training customers on credit card tracking and cash management reporting systems.

Assessed and prepared upgrades to install guide, operational service guide and process control documents.

Oversaw global technical support and worked with sales department and vending operators to provide presentations and reports that outlined the benefits of enhancing their systems with USA Technologies products.

JOHN DETTINGER SR.

Page Two

Additional Notable Experience

M&M/MARS/MASTERFOODS USA, (A DIVISION OF MARS, INC.) HACKETTSTOWN, NJ

Technical Support Manager, Vend

Implemented and managed US technical innovations projects/trials designed to increase vending singles sales within existing customer base while expanding consumer payment options.

Directed nationwide technical sales/support team of associates for the US field sales organization comprised of 30 associates, as well as 40+ branded vending operator partners.

Managed the branded vending program’s evolution into a strategic new route to market which included successfully partnering with other manufacturers.

Developed and implemented national and nontraditional technical initiatives to accelerate and increase points of distribution for Mars products in high traffic education, leisure, and transit sectors, including outlet and regular malls, bus terminals, airports, quick serve restaurants, and train stations.

MEI, WEST CHESTER, PA.

Technical Support Phone Representative / Field Service Technician

Effectively maintained technical support line to support customer, sales team and others.

Developed and distributed detailed technical bulletins and additional of documentation to sales team while authorizing service centers.

Managed CCR (Customer Contact Reporting) system to handle customer complaint and comply with ISO 9000/9001 standards as they are presented.

Education

RETS – Electrical/Electronic Engineering – Certificate (Associates Equivalent)

Delaware County Community College – Business Administration

Michigan State University – NAMA/MSU Program – Certification

NAMA – NAMA Certified Executive Program - Certification

NAMA – Vending Technicians Program – Certification (Levels II & III)

Specialized Training Development

Center for Creative Leadership – Leadership Development program

KT (Kempner-Trego) – Executive Decision Developmental program

Dale Carnegie Training – Leadership, sales, presentations & public speaking program

Customer Service Training – Customer Service Training program

Michigan State NAMA - Executive Development program

NCE5 – NAMA Certified Executive

AFFILIATIONS VOLUNTEER

NAMA - National Automatic Merchandiser’s Association

MDA – Muscular Dystrophy Association

CAP – Civil Air Patrol (Senior Member), Delaware Air National Guard

CERT - Community Emergency Response Team



Contact this candidate