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Customer Service Manager

Location:
Pretoria, Gauteng, South Africa
Salary:
9500
Posted:
October 18, 2018

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Resume:

CURRICULUM VITAE OF NOMSA ASNATH RADEBE

*. PERSONAL DETAILS

Identity number: 830**********

Cell phone number: 076-***-****

Email address: ac7e9m@r.postjobfree.com

Fax number: 086-***-****

Address: 448 Van Leenhof Street

Erasmia

0023

1. EDUCATIONAL BACKGROUND

Institution: Himalaya Secondary School

Qualification: Grade 12 (Matric)

Year: 2000

English Afrikaans Accounting

Business

Economics

Economics Mathematic

s

Subjects:

1. TERTIARY QUALIFICATIONS

1. Institution: Tshwane University of Technology

Course name: Accounting

Year: 2001-2003

Subjects:

MS Excel 2000

Advanced

Financial Accounting Taxation Commercial

Law

Business Law Business Management Business Law

WORK EXPERIENCE

Name of Employer: Old Mutual Group Schemes

Position Held: Financial Advisor

Period of Employment: January 2007 to August 2007

Duties: - To provide support service to clients, brokers and Agents;

● Render client services for all products of Old

Mutual

● Daily administration of all client service queries;

● Ensuring that turnaround time and quality

standards are met;

● Handling and processing of all client services,

queries, surrenders, maturity and claims;

● Liaising with Brokers and handling queries in

respect of new and existing business;

● Capturing New business ;

● Providing consistent service to Clients, Brokers and Branches;

Sending confirmation of payment when a case

has been finalized

● Maintaining sound relationships with clients

Name of Employer: Consulta Research

Position Held: Consultant

Period of Employment: September 2007 to December 2007 Duties: - Tracing / Locating individuals from information gathered

● Doing Surveys with Different Banks e.g. Absa,FNB Standard Bank

● Arranging for garnishing orders at place of

employment;

Updating debtors personal details with respect to

Residential address, Contact numbers and

Employment details;

● Processing information on applications

● Making telephone calls with regards to gathering further information on a client;

● Data capturing;

● Doing credit and criminal records checks

Name of Employer: Mercedes Benz Financial Service

Position Held: Financial Administrator

Period of Employment: December 2008 to Jan 2011

Duties: - Assisting Area Manager, Dealership Principal, Finance and Insurance Consultants with Queries and enquiries

● Managing the filling system;

● Extensive Financial product Knowledge

● Administration support and general office

management: Typing, compiling, writing and

filing of documentation such as memo’s, letters,

minutes, reports and telephone lists;

● Meeting Deadlines on queries requested

● Providing Galaxi support ton dealers

● Working on PC and CV contracts

● Administering claim processes ( payment

requisitions of invoices);

● Compiling and planning of functions and events;

● Worked on programmes like SAP,Citrix,Goldmine

and Eclipse

● General Secretarial and administrative duties;

● Distributing of incoming and outgoing e-mail;

Name of Employer: McCarthy Land Rover

Position Held: Admin Clerk

Period of Employment: March 2012 to August 2013

Duties: - Stock management;

● Dealing with customer queries with regards to

Visa cards and Unit trusts;

● Customer Service desk;

● Assisting with staff Contracts

● Assisting in payments arrangements, e.g. doing

Refunds and Journals for all our clients

● Data Capturing

● Assisting in the contracts department with

payments date change, Bank Detail update, and

preparing Amortisation Schedules

Name of Employer :Global choices Lifestyle

Position Held :Call Centre Agent

Period of Employment :07 September 2015 till to date Duties : Answer calls and respond to emails

Handle customer inquiries both

telephonically and by email

Research required information using available

resources

Manage and resolve customer complaints

Provide customers with product and service

information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to

standard operating procedures

Complete call logs

Produce call reports

1. Personal Interest and Hobbies

I am a self motivated individual who can arrange and relate to staff at any level. I can also work in a team to ensure a smooth operation of the process. I intend using formal and informal skill acquired to technically grow in the field. I believe that I am a very hard working person and I enjoy challenges to help me grow as an individual to acquire the relevant experience. 1. REFERENCES

Name: Mr. Desmond Lusenga

Company: Consulta Research

Tel: 012-***-**-**

Name: Mrs Rene Stander

Company: Mercedes Benz Financial Service

Tel: 012-***-****\082*******

Cell: 082-*******

Name: Mr. Eitenne Mritz

Company: Mc Carthy Lands Rover

Tel: 011-***-****

Cell: 076-***-****

Company:Global Choices Lifestyle

Name: Mzwandile Ndalase(Supervisor)

Tel: 011******* Work

Mobile:083*******

Company:Global Choices Lifestyle

Name: Rory Smuts(Call Centre Manager)

Tel: 011******* Work

Mobile:082*******



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