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Customer Service Sales

Westminster, CA
October 18, 2018

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Mary E Johnson –

address: ***** ********** ****** *********** ** 92683

Phone: 714-***-****

Email Address :

Professional Profile

I am a poised and confident professional who is motivated, organized, and reliable, with more than 17 years of experience in retail and customer service. As a conscientious, detail-oriented, accountable professional, I believe in providing impeccable service and continually improving and expanding my skill set. I am seeking a full-time position with a dynamic company where I will be able to use and refine my exceptional administrative and customer service skills, while providing for greater business efficiency and productivity in a mutually beneficial, rewarding, and long-term employment relationship. My key qualifications and skills include:

• Proficient with business software • Effective communicator • Account and ledger reconciliation

• Accuracy and integrity in cash handling • Creative problem-solver • Inventory management

Professional Experience:

Women’s Shoe Support Lead/Merchandiser • Macys • Newport Beach, CA September, 2011 – December,2017

Strategically place items on sales floor and create sales displays. Women’s Shoes warehouse manager. Restock extra items in proper stock room location, maintaining organization and order. Verify item prices, including price points. Set up Sales. Scan merchandise for mark ups, mark downs, and ticketing. Provide exceptional customer service and training others. Maintain Vendor relations.

Accounts Receivable/Customer Service •Order Entry Zahirah Enterprises Temecula CA January 2010-January 2011

Entered, verified, and invoiced sales orders including verifying shipping methods. Entered deposits into accounting system including any cash deposits. Contacted customers when necessary for discrepancies in their order or payments using the utmost customer service.

Accounts Receivable/Collection • Paragon Luggage • Tustin, CA July, 2008 – January, 2009

Prepared daily cash deposits, excel spreadsheets, and aging reports. Processed credit applications and reconciled customer accounts. Maintained general ledger balance and coding. Answered customer and vendor phone calls with the highest level of professionalism; resolved payment/account issues.

Accounts Payable/Receivable and Collections, Customer Service Representative, Sales Assistant

Classic Party Rentals/Regal Rents • Santa Ana, CA March, 1998 –December, 2007

Applied general ledger codes to payable invoices and maintained invoice records. Ran daily A/R reports and reconciled daily sales journal and aging reports. Computed monthly commission for caterers and. Contacted customers for collection of payments, answered questions regarding issues on invoices, and issued credits on refunds when appropriate. Assigned general ledger codes and issued petty cash and checks; responsible for balancing checking account and cash box.

Greeted and assisted customers in the lobby, ensuring exceptional service, customer satisfaction and retention. Verified and entered invoiced orders while meeting daily records management deadlines. Received customer calls and took orders over the phone and through email.

Education Background and Community Involvement California State University Fullerton Volunteer: Project Playhouse for HomeAid

Bachelor of Arts in Sociology AIDS Services volunteer: 4 years

Regis University – Denver, CO. Volunteer: Skid Row, Los Angeles

Liberal Studies Ability to Speak and Read some Spanish,

one semester of Middle School tutoring Passed CBEST test for substitute teaching

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