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Administrative Assistant Manager

Washington, DC
October 18, 2018

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Work Experience

Catholic University of America, Washington DC 2/2014 – Present

Office Manager/Executive Assistant, Office of Campus Ministry (2015-Present)

Handle all general administrative support tasks such as inquiries, responses for services, requests and referrals reported via telephone, and personal visits. Manage, direct, and respond to incoming calls and office correspondence such as e-mail, mail, and faxes in a timely manner.

Plan domestic and international travel, schedule appointments and manage Director’s calendar, as well as overseeing special projects as needed.

Recruit, supervise, train, and evaluate nine work-study student employees. Hire and evaluate student workers, create schedules to assure office coverage, and coordinate student employee training.

Develop, maintain and update departmental resource directories and web-site information in Topaz. Coordinate projects for pastoral and professional staff, direct workflow and follow-up for assignment completion with work study student employees.

Take and disseminate weekly staff meeting minutes as well as prepare, edit and transmit written materials and communications to student ministers, graduate assistants, student employees, and staff.

Administrative Assistant III, Office of Housing Services (2014-2015)

Handled administrative support tasks such as inquiries, responses for services, requests and referrals reported via telephone, advanced technology systems and personal visits.

Recruited, supervised, trained, and evaluated student employees. Maintained student employee records, created schedules to assure office coverage, monitored and submitted student hours to payroll, and coordinated student employee training.

Coordinated projects by developing project plans and schedules; directed workflow and follow-up for assignment completion with student employees. Developed, maintained and updated departmental resource handbooks, manuals, guidelines and web-site information.

Prepared, edited and transmitted written materials and communications to students, staff, and other constituents on behalf of the professional managers.

Served as a resource person for students, parents, faculty, and administrators. Participated in on-going programmatic initiatives and services that positively influenced the recruitment, retention, and enrichment of students.

Assisted with financial and business services, such as budget material development, account monitoring, requisition development, and accounts payable reconciliation. Coordinated regular budget reviews.

Bassett Furniture Industries, Rockville Maryland 2013-2014

Office Manager

Provided general office administrative support to Store Manager, Design Manager, and 13 Design Consultants, including filing daily financial close reports, balancing accounts, and auditing sales paperwork.

Coordinated customer delivery scheduling and collected payment, entered sales and service tickets into Myriad database, worked with warehouse personnel addressing customer service issues, scheduled service calls, and ordered parts.

Managed full time administrative assistant and a part-time scheduler, participated in weekly administrative meeting with assistant and Store Manager, opened and closed the building, and safeguarded the premises.

JDSU, Germantown Maryland 2010-2012

Database Support Specialist

Maintained and updated Oracle and Access databases

Unpacked, scanned, received, and processed orders for materials or merchandise, data entry

Determined status and maintained records of equipment returns, repairs, replacements, sales orders, and delivery schedules

Interacted with others handling a variety of pre-sales and post-sales service functions in asset management systems

Help Unlimited Temps, Inc., Washington DC 2009-2013

General administrative office support by short-term assignments primarily for non-profit organizations in the DC area, MS Office Suite (Word, Excel, Publisher, PowerPoint, Outlook) and basic internet research.

Handled administrative operations and staff as needed: answered phones, directed calls to appropriate individuals; edited and proofread documents; copied, faxed, and created databases and spreadsheets; drafted correspondence for signature; scheduled meetings, prepared conference presentation materials, and coordinated outgoing mail.

DynCorp Systems & Solutions, U.S. Department of Energy, Washington DC 2001-2003

Program Analyst

Data analysis, evaluation, and presentation of DOE Exhibit 53/300s (IT budgets), coordinated data submission with DOE HQ program offices and DOE site offices, and reviewed and validated Exhibit 53/300 data prior to OMB submission.

Entered, validated Exhibit 53 and 300 projects in I-TIPS for FY 2004 and 2005, presented statistics and results in team briefings; created, tracked, and disseminated Exhibit 53 DOE Program Office Baseline Spreadsheet

Provided policy analysis for e-government projects at DOE; audited publicly-accessible websites within Department of Energy, and prepared background materials for advisory group on website accessibility issues.


Bachelor of Science, Central Michigan University, Political Science

Master of Arts, Michigan State University, Education

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