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Project Manager Program

Alpharetta, Georgia, United States
October 18, 2018

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Dheeraj Kaparthi, PMP, CSM

Atlanta, GA

Mobile: +1-818-***-****

Dynamic and result oriented professional with 17+ years of overall experience and 7+ years of experience in Project Management, Client Relationship Management, Release Management, and Delivery Management.

Guide the Project managers on projects, change controls, meeting the SLA milestones and tracking the schedule.

Track all the active projects from initiation to closure scheduled for a release.

Mentor the new project managers joining the team.

Handling multiple development projects at the same time with different program managers.

Experienced in executing the projects and release in Water Fall and Agile methodology respectively.

Experienced in planning and coordinating the release defects into production in Agile methodology.

More than 2 years of techno-managerial experience.

Expertise in understanding the business requirement, requirement mapping, delivery management, and new initiatives.

Executed projects involving Oracle Database, Data warehouse, BizTalk, SAP, Java, and Mainframes technologies.

Well versed and quickly adaptable in understanding the intrinsic nature of processes and technologies.

SOX process coordinator for 4 years and ensuring adequate controls are established.

Managed projects worth up to $2 million value and team sizes up to 20.

Managed production support and maintenance projects as per ITIL process.

Interfaced with senior management and taking end to end ownership of project execution.

Responsible for project budgeting, scheduling, executing and monitoring gross margins.

Experienced in handling the onsite/offshore model of delivery. Managed the onsite/offshore team from onsite for over 4 years.

Bachelor of Engineering from Bangalore University from 1995-1999 and majored in Information Science & Engineering

Delivery, Scope, Strong Stakeholder Management

Project Planning and Scheduling

Estimation, Budgeting, and control

Quality and Risk Management

Handle multiple projects simultaneously

Technical Orientation

Microsoft Project

Oracle SQL, PL/SQL

Erwin data modelling

DB Design

Cold Fusion


SQL, PL/SQL performance tuning

D2K reports


Unix Shell scripting



Certification Name







Valid till Dec 2021


Scrum Alliance


Valid till Feb 2020

CSQA Certified

Quality Assurance Institute


Expired on 15-Dec-10

Client : COX Communication Start Date: May-2017

Location : Atlanta, GA End Date: Till Date

Role : Program Manager / Project Manager

Program manager for a TPV (Third Party verification) Enhancement and PS2PS programs. Project manager for UET (Unified Event Ticketing), a BMC Remedy based application.

Coordinate with different business users to get the requirements.

Coordinate with BA, solution design, development, and QA teams to get the high-level estimate and work with business to get the budget approval.

Coordinate with BA and architect for the SRS and high-level design.

Plan the schedules for the projects and enhancements as per the budget approvals received.

Execute end to end of Project and coordinate with other impacted teams in the department.

Execute the project as per the agreed timelines and budget.

Coordinate with all end users for UAT for every release.

Track and monitor the execution of all in-flight projects and enhancements.

Track the monthly financials and present the forecast and actuals to the directors on monthly basis.

Provide the burn rate of the team for each project on monthly basis in comparison with the forecast.

Provide the project/enhancement status to the governance team on weekly basis.

Coordinate with all the teams on entry and exit of each phase of the project.

Monitor the risk and issues, execute their mitigations throughout the lifecycle of the projects and enhancement.

Client : Kemper Insurance Start Date: Oct-2014

Location : Jacksonville, FL End Date: Mar-2017

Role : Program Manager / Release manager

Program manager and application owner of Right Price Web, a quoting system for Kemper P&C Insurance business. Manage the enhancements, compliance projects and production support team for right price web application team.

Manages the development and production support teams for RPW application.

Leading the PMO team from onsite and acts as a liaison between the offshore PM’s and client.

Handling the weekly governance status call with client VP and director to go through the status of all active projects.

Track the risks and issues impacting along with mitigation on weekly basis and report to client VP and director.

Coordinate with stakeholders in each phase entry and exit criteria of the release.

Estimate and manage the entire life cycle of the project involving various applications.

Prepare and provide weekly and monthly executive reports on account performance to client management.

Perform the scope, risk and stakeholder management.

Manage projects of over 1500 hours for every monthly release.

Manage the Production support team to meet the SLA’s and keep the overall incident under the defined threshold.

Manage the development team and plan the resources for different projects under different project managers.

Manages multiple projects simultaneously scheduled for different releases.

Manages the team located remotely at different locations at offshore.

Manages 12 development and 5 production support resources.

Client : Farmers Insurance Start Date: Oct-2013

Location : Woodland Hills, CA End Date: Sep-2014

Role : Project Manager

Project manager for the program involved in the major overhaul of the policy system migration to a new platform, system enhancements, regulatory compliance, rating changes in the policy system. Handled the post-production implementation of the project involving billing system migration to a newer system. Reported to client Director and Client Program managers. Handled the offshore team remotely from the client location.

Managed the projects of size over 10,000 hours.

Plan the entire life cycle of the project and execute them in the Waterfall model.

Planning the segregation of defects from a regular release path to the Agile path.

Coordinating with the release team in resolving the production defects following the Agile methodology.

Monitoring and tracking the execution of defects moved into an Agile path.

Plan the estimates for all the projects.

Maintain the traceability for all the projects.

Handling of multiple projects and interacting with different client program managers.

Maintain and control the project execution within the budget and schedule.

Create and maintain the plan throughout the project life cycle.

Plan the resource work allocation and track them to closure.

Estimate and coordinate the impact of CR’s requested by the business.

Handle all the CR’s throughout the project.

Manage the stakeholder’s expectation.

Provide the weekly status to the client directors and CSC management team.

Identify the risk and their mitigation throughout the life cycle of the project.

Coordinate with the infrastructure team and development team in moving the solution from development to QA to production.

Coordinate with SME’s and teams in developing the solutions.

Client : Avaya Inc Start Date: May-2011

Location : Hyderabad, India End Date: Oct-2013

Role : Project Manager

Work closely with Avaya team as per ITIL process on various production support, enhancement and change requests to ensure continuity of business and current level of performance for the applications cloned from Nortel. To maintain the application availability by 99.9 % for high performance applications on all the Legacy and Biztalk applications and to meet the SLA for all the production support requests.

Managed the projects involving the reconfiguration and repointing the interfaces in Avaya IT environment for the application cloned from Nortel Network.

Managed the project involving setting up the test environment for cloned application from Nortel Network.

Managed the production support as per ITIL process.

Managed the execution of enhancements for Clarify application from initiation to closure for the work order of over 2000 hours.

Single point of contact for all the client process at offshore.

Directing the team on SOX compliance and ensuring adequate controls are established in the applications.

Monitoring and controlling the quality of the client deliverables.

Tracking the execution to closure of all deliverables for the enhancements requests for the application supported by the team.

Tracking the incidents/SR/change request/RCA for all the Non-SAP application.

Guiding the team to meet the SLA on all incidents / SR as per the correct process.

Tracking deliverables on timelines for enhancement requests.

Client : Nortel Networks Start Date: Aug-2006

Location : Chennai/Hyderabad, India and RTP US End Date: May-2011

Role : Project Manager / Project Leader

As Project Manager

Successfully managed the projects in cloning of Nortel applications to Genband, Ciena, Ericsson.

Provided the estimates for cloning of Nortel applications to Avaya.

Managed all the cloning request for TEDS application from initiation, planning to closure for the Nortel vendors.

Made sure that there are no misses of SLA from the team.

Reorganized the Legacy team to suit the Nortel clients resource projections without any impact on the applications.

Directing the team on SOX compliance and ensuring adequate controls are established in the applications.

Managed the production support as per ITIL process.

Provided the support in re-locating Nortel’s data center projects.

Planned and guided the team in executing the re-pointing the upstream and downstream applications for the cloned applications.

Plan and execute the projects involving the reconfiguration of the database for the cloned applications.

Backup to an offshore delivery manager.

As Project leader / Onsite Coordinator

Coordinating between the offshore team and client in resolving high business impact issues.

Providing estimates for the enhancement of applications in the team.

Tracking the SOX evidence and testing the same along with the external auditors for the SOX scope applications in the team.

Guiding the offshore team for issues and queries in the project.

Tracking the change management of the enhancements in the team from initial request to closure.

Client : Staples Start Date: Aug-2005

Location : Chennai, India End Date: Aug-2006

Role : Database Designer / Project Lead

As Database Designer

Design the database using the Erwin data modelling.

Design the database architecture.

Help the team to understand the Database design.

Project Lead

Design the Database components.

Code and test the database packages.

Design the queries for the Java and reporting team.

Performance tuning of queries and packages.

Co-ordinate with the on-site for the setup of Database.

Client : Toysrus Start Date: Nov-2004

Location : Chennai, India End Date: July-2005

Role : Team Lead

Analysis of requirement for Database Design.

Design and development of Database programs.

Design and development of Interface batch programs.

Identify and resolve performance bottlenecks in both Database programs and queries embedded Java programs.

Client : Priority Health Start Date: Nov-2000

Location : Chennai, India End Date: Nov-2004

Role : Team Member

Understanding the business logic for the development.

Involved in Analysis, Design, Development, testing, and rework of various Interfaces and Reports using

PL/SQL packages in Oracle 8i /9i

Forms 6i and Reports 6i/9i

Involved Offshore Production support; for all DBA related production issue.

Involved in peer and external reviews for other projects

Interacting with the clients for clarifications and delivery of the work units.

Coordinating with the Quality Assurance Team for QA compliance of the work units and project management related activities.

Profile Summary

Academic Profile

Key Project Management Skills

Key Technical Skills

Detailed Experience Summary

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