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Customer Service Manager

Schaumburg, IL
October 18, 2018

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George A. Senyk, MBA, CPM


Schaumburg, IL 847-***-****(C) 847-***-**** (H)



Solutions-driven buyer with over 25 years’ experience researching, sourcing, and negotiating the supply of products and services, specifically supporting maintenance, repair, and operations (MRO). Reputation for consistently procuring the right quantity at the right price, ensuring quality and on-time delivery. Demonstrated ability to produce in high-pressure environments. Exceptional communicator with the proven ability to build strong relationships with clients and vendors. Hands-on experience in coordinating and negotiating with suppliers to ensure fair pricing.

Purchasing Management Inventory Management & Control Contract Negotiation Sourcing Account Management Supply Chain Management Customer Service Strategic Planning Team Building & Leadership Market Analysis


Grainger Industrial Supply Lake Forest, IL 2004 – Present

Leading distributor of industrial supplies, MRO equipment, tools, plus maintenance, repair, and operational solutions.

Sourcing Specialist / Purchasing Manager

Develop sourcing strategies and prepare quotes to meet client MRO needs. Prepare, process, and approve purchase requests, conduct market analysis, select suppliers, and negotiate contracts. Build and maintain healthy and profitable supplier relationships. Make purchasing decisions based on vendor strategy, customer needs, and corporate policies.

Consult and strategize with client account managers to increase sales revenue, volunteering as the primary point of contact for all sourcing and quoting of non-catalog items. SAP system usage.

Lead the increase sales revenue in the Caterpillar account by $2M a year, starting in 2009 to reach $12M in 2015.

Maximize profit margins to meet targets by negotiating and controlling product costs, lead times, freight terms, and purchase quantity requirements.

Research and identify alternate sources, products, or services to recommend optimal customer solutions.

Identify sources customer requested of products and services in a timely manner, providing exceptional customer service by proactively resolving issues to improve opportunity success rate.

Support and mentor team members on product and sourcing inquiries to maintain productivity measurements.

SBC, Inc. Chicago, IL 1987 – 2004

Subsidiary of AT&T, offering telecommunications and internet services to government departments, agencies, and affiliates.

9-1-1 Manager / Purchasing & Contract Manager

Managed network and equipment related issues for the 9-1-1 program, including call routing, database management, technician dispatch, and resolution. Negotiated contracts and managed all purchasing activity of commodity groups which included PC and networking equipment, software, stationery, packaging materials, CPE equipment, raw materials and more.

Follow-up with all 9-1-1 program issues and service orders, and ensure all legally required notifications are reported to proper government agencies.

Exceeded cost reduction goals averaging $500,000 annually; surpassed minority vendor program targets.

Supervised a staff of five in the procurement of goods and negotiation of long- and short-term contracts.

Prepared schedules for 12 employees across three shifts in the monitoring center.

Previous roles included Senior Buyer at Reliable Electric and Purchasing Agent with Stewart-Warner Corporation.


Master of Business Administration Keller Graduate School of Management at DeVry University Chicago, IL

Bachelor of Business Administration Loyola University of Chicago Chicago, IL

Certified Purchasing Manager (CPM) National Association of Purchasing Management, Inc. (NAPM)


Sports Official Independent Contractor 2002 – Present

Certified United States Soccer Federation Official and Illinois High School Association Official.

Operate in fast paced, high-pressure environments applying critical thinking and confident decision making.

Purchasing Procurement Inventory

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