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Customer Service Medical Billing

Cleveland, OH
October 17, 2018

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Avis Jones

Cleveland, OH *****



Experienced Billing and Coding Medical Record Specialist with strong communication, organizational and interpersonal relationship skills. Protected sensitive information and confidential material according to policy and procedures. Dedicated team player known for building excellent customer service relationships and attention to detail. Proficient in Microsoft Office Application; Word, Excel, Outlook, Oracle, as wells as medical billing systems, such as, Osirian and Athena.

Professional Skills:

10 Key Data Entry

Detail Oriented


Insurance Verification


Time Management

Team Building

Data Processor

Managed Care Billing

Medical Records Processing

Case Audit


Customer Service Relationships


University Hospital Aug-2010 Oct-2017

Senior Physician Specialist II

Updated account information within the Athena computer system

Identified and coded patient data, using standard classification system

Applied ICD-10-CM, HCPCS Level II and CPT recording

Monitored, analyzed, and updated unresolved third party accounts

Secured medical records to ensure confidentiality is maintained

Trained physician staff on entering charges through appropriate billing applications

Consulted with doctor to clarify conflicting or missing code information

Entered customer data, such as, history, extent of the disease, diagnostic procedures or treatment into the computer system

Communicated with payee and other internal departments to resolve claim issues.

Analyzed accounts to verify accuracy and resolved discrepancies

Posted amounts paid to customer accounts

Located and monitored overdue accounts, using computers and a variety of automated systems

Answered customer questions regarding problems with their accounts

Worked efficiently, independently, as well as, with team members

Charge Entry

Entered data for insurance billing purpose

Monitored, analyzed and up dated unresolved third party accounts

Communicated with payee as required to resolve claim issues

Advocated for the insurance company to obtain maximum reimbursement

Participated in team strategy meetings

Provided insurance company with patient medical information

Completed assignments to meet monthly budget requirements


AAPC Coding Certification Currently Attending

Remington College Medical Billing & Coding Certification

Jane Addams BCC Data Processing Certification/Diploma

Volunteer Work:

Veterans Administration Hospital – Wade Park, Cleveland OH

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