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Sales Representative Customer Service

Broomall, PA
October 17, 2018

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Innovative, dedicated, and client focused business professional with experience in project management, business relations, content management, operations, and marketing. Strategically plan to create effective operations through efficient project oversight, critical process improvements, and building collaborative, mutually beneficial relationships. Take leadership role to guide projects to completion through effective management of resources and manpower.

Core competencies include:

● Leadership Ability ● Process Improvement ● Project Management ● Business Process Outsourcing

● Written and Verbal communication ● Operational Excellence ● Strategic Planning ● Marketing and Branding


AmerisourceBergen, Chesterbrook, PA March 2018 – July 2018

A market leader in pharmaceutical distribution and related services designed to reduce costs and improve patient outcomes, distribute a line of brand name and generic pharmaceuticals, over-the-counter health care products, and home health care supplies and equipment to a wide variety of health care providers located throughout the United States.

Business Content Analyst

Maintain and support the customer online platform through timely and effective management of content to include new product launches, safety data sheets, product recalls and shortages, promotions, and tutorials designed to enhance the customer experience.

Interpreted data; analyzed results to inform business content needs and direction

Monitored web traffic/behavior and provided recommendations for content improvements to increase conversions

Supported business content workflow processes, contact databases, KPIs, and inquiry summaries

Completed activities and tasks required of the business content management team to meet the development, build and

deployment of the customer online platform

Supported data requirements and collaborated with identified sources to drive the business content data strategy

M & M DISPLAYS, Philadelphia, PA June 2015 – March 2018

Nationally recognized leader in the production of screen-printing, wide format digital printing, pop displays, and metal fabrication

Project Manager

Create quality processes, manage workflow, identify issues and develop solutions to ensure products and services meet or exceed the expectations of high profile clients including Under Armour, Walmart, Samsung, CVS, and Best Buy. Drive new customer sales through innovative marketing, effective communication and key product placement. Effectively control budgets, schedules, and resources for high quality, timely results.

Acted as liaison between sales team, operations and clients

Designed and implemented process improvements that work to increase efficiency and reduce costs

Negotiated rates with freight providers, resulting in improved service and an annual savings of $45,000

Reduced costs by 25% and increased production efficiency through outsourcing of select projects

Coordinated and participated in promotional activities and trade shows, working with sales and production managers to market products and services.

ROSEMONT COLLEGE, Rosemont, PA April 2015 - Present School of Graduate and Professional Studies

Adjunct Facilitator Facilitate on campus and online undergraduate and graduate business courses including leadership, management, business ethics, and International Marketing

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12 Grove Lane Broomall, PA 19008


TAYLOR COMMUNICATIONS, Newtown Square, PA April 2012 – June 2015

Premier business solutions provider with diverse printing capabilities, specializing in providing clients with tools designed to enhance communication, strengthen brands, and improve the business process.

Account Consultant

Serve as key contact for Ametek, Remy International, Carmax and other major accounts by managing all aspects of the business relationship.

Maintained communications and workflow process between clients, sales, and internal support team

Processed orders, account set-ups, projects / implementations, and other transactions

Drove gross margins from 33.4% to 38.6% by negotiating pricing and terms with Certified Trade Partners

Supported client ecommerce sites by providing maintenance, content management, and technical support

Collaborated with outside vendors and internal manufacturing facilities to deliver end-to-end business solutions for our clients and drive gross profit for the company

MATTHIAS PAPER CORPORATION, Swedesboro, NJ March 1996 – April 2012

Specialty paper distributor and converter that has served the packaging and graphic arts industries since 1904 by providing a wide range of substrates and contract converting services.

Lead Customer Service Representative / Inside Sales 2001 – 2012

Oversee and manage the workflow of a team of 4 customer service associates and 2 administrative assistants.

Ensured the department maintained exceptional client service and technical support

Managed product compliance requirements for ISO certification, NAFTA, REACH, and FSC

Collaborated with the production department to streamline the order flow process

Developed strategies and tools to promote new products and services and revived and extended corporate brand through creative marketing strategies

Turned dead inventory into cash through targeted marketing initiatives

Field Sales Representative 1996 – 2001

Served as Sales Representative for $3.5 Million territory and increased sales by 8.5% in first year of territory acquisition

Identified new end uses for existing products; developed and deployed a strategy to promote the initiative

Developed and instituted promotional materials and marketing collateral

Strengthened market presence and brand awareness as an exhibitor at industry events and trade shows


Rosemont College, Rosemont, PA 2013

Master of Business Administration (MBA) Graduated summa cum laude

Received awards for Outstanding Academic Achievement & Thesis with Distinction

Temple University, Philadelphia, PA 1994

Bachelor of Arts, Management


Windows 7 & 8, Microsoft Word, Excel, PowerPoint, Access, Outlook and Publisher, Adobe Acrobat, Hybris, Jira, Confluence Four51 OrderCloud/CMS, SAP, CRM software, Google Analytics, Moodle course management system, social media platforms

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