Sales Customer Service

Professional Summary

Skills

Work History

KENNETH SOUSA

**** ***** *** *.*.Box 124, Victor, New York 14564 (C) 585-***-**** ***********@*****.*** I have been fortunate enough to have been very successful as a salesman because I offer better customer service to all of my customers than my competition.

I take a lot of pride in that I have the willingness and ability to treat my customers as the most important person I service Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service professional dedicated to effective team management and customer satisfaction. Persuasive negotiator

Strong interpersonal skills

Positive outlook

Energetic and driven

People-oriented

Dependable

Enthusiastic about networking

Reliable

Motivated team player

Excellent work ethic

Integrity

Youthful Feeling and Outlook

Always Willing to Help Others

Honest

Franchise Owner 05/2016 to 11/2016

Utopia Home Care – Victor, New York (NY)

Was initial franchises owner for Utopia Home Care taking care of all the day to day business along with marketing. Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Solved unresolved customer issues.

Outside sales 09/2013 to 05/2015

HEP SALES – Canandaigua, New York (NY)

Called on contractors selling building materials

Adhered to all confidentiality requirements at all times. Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Territory Rep 06/2012 to 07/2014

Pinnacle Sales – Pittsburgh, Pennsylvania

American Standard,State Water Heater rep

Investigated and resolved customer inquiries and complaints in an empathetic manner. Solved unresolved customer issues.

Cross-trained and backed up other customer service managers. Outside Sales 07/2006 to 02/2009

Ferguson Enterprises – Rochester, NY

Negotiated prices, terms of sales and service agreements. Created sales contacts with on- and off-premise accounts. DocuSign Envelope ID: B4D5B0C5-4C6D-4A00-AF36-53EC06501EC1 Education

Professional References

Personal References

Attended monthly sales meetings and quarterly sales trainings. Met existing customers to review current services and expand sales opportunities. Outside sales 08/1988 to 07/2006

VP Supply Corp. – Rochester, New York (NY)

Managed a portfolio of [100] accounts and $7 to 10 million dollars in sales yearly. Negotiated prices, terms of sales and service agreements. Created sales contacts with on- and off-premise accounts. Attended monthly sales meetings and quarterly sales trainings. Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. Met existing customers to review current services and expand sales opportunities. Met existing customers to review current services and expand sales opportunities. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. GED: 1974

Rush Henrietta Central Schools - Henrietta, Ny

1.-Gary Curwin-President & Co-Owner VP Supply Corp. 3445 Winton Place Rochester, NY 14623 585-***-**** 2.-George Derue- Vice President Home Leasing 630 Clinton Square Rochester,NY 14604 585-***-**** 3.-Steve Cassidy -Owner-Kennedy Mechanical 11 Comfort Street Rochester NY 14610 585-***-**** 4.-Tammy Smith- Owner Halco Mechanical 865 County Rd#6 Phelps NY 14532 315-***-**** 1. Dan Auman- 532 Pinnacle Rd. Rochester, NY 14623 (Friend) 2. Trevor J. Sousa-68 Edenberry Way Fairport,NY 144565 585-***-****(Son) 3. Lisa Black-1221 Route 14 Geneva. NY 14532 585-***-**** (Friend & Former Co-Worker) 4. Greg Bennett 11 Carousel Way Canandaigua, NY 14424 585-***-**** Friend and Former Customer) DocuSign Envelope ID: B4D5B0C5-4C6D-4A00-AF36-53EC06501EC1

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