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Hr Employee Relations

New York, NY
October 15, 2018

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Monika Manchanda

***, **** ****** ****** ****, NJ 07302 551-***-****

Human Resources Generalist

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup

Employment Law


Mediation & Advocacy

HR Policies & Procedures

ADP Reports

Staff Recruitment & Retention

Employee Relations

Payroll Administration (ADP)

Benefits Administration

Commuter Benefits

Diversity Analysis

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Organizational Development

Org. Charts (Visio)

Professional Experience

The Legal Aid Society

HR Administrator, Dec. 2016- Present

Worked directly with Chief Human Resource officer on various projects such as Health Fairs, Wellness programs, Financial workshops, Diversity trainings, Diversity analysis, Retirement & Benefit programs, updation of new policies and research on other workplace issues. Manage commuter-benefits, Loan-forgiveness applications, create employee accounts in Transitchek and ADP.

Key Results:

Played a key role in managing successful schedules of Anti-Bias trainings for all 8 offices of the Society and distributed CLEs to all Attorneys.

Completed hiring and onboarding tasks for employee data as assigned including reference checks, form submissions, document maintenance, etc.

Prepared reports on various HR metrics on a regular and ad hoc basis; created data visualizations to make complex data easier to understand; reported polished presentation materials to leadership audiences.

Created 35 sheet Org. charts for all the departments from scratch using Visio software.

Maintained an accurate track of hours worked for payroll purposes. Acted as a liaison between employees and payroll coordinators to ensure the smooth process of pay distribution.

Responsible for flawless administration of commuter benefits in a Union environment.

Strived for excellence, continued adding value to the company, and never missed a deadline.

Worked extensively on ADP reporting and took care of Performance evaluation process in ADP.

Responsible for formulation of Job Descriptions for various administrative positions.

Played a key role in contributing to growth and profitability by ensuring that pay structures and benefits plans are competitive, and that they are designed and managed to attract and retain a quality workforce.

Worked directly with departmental managers to make sure that all personnel issues were in line with company and governmental policies.

Navisite- A Time Warner Cable company – Gurgaon, India

Sr. Associate HR, Dec. 2013- Nov. 2015

Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Played a key role in ensuring the successful launch of new team for Charlotte, US office . Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.

Responsible for maintaining the company's compliance files for local state and federal labor guidelines and laws.

Responsible for drafting a quarterly compliance audit and presenting the results to management.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. Enters data transactions into PeopleSoft in a timely and accurate fashion ensuring the highest level of data integrity and confidentiality.

Supports overseas HR field personnel with expertise in data management and guidance on HR self-service tool. Provide expertise on complexity of data fields in PeopleSoft.

Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.

Conducting Exit Interviews & other off boarding formalities

Professional Experience (continued)

India Realty Development Pvt. Ltd. Gurgaon, India

HR Assistant, April 2013 to Oct. 2013

Worked to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Worked in policy administration, resolved conflicts between employees and clients, coordinated real estate fairs to promote sales and performed exit interviews.

Key Results:

Trained 5-member HR team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity

Maintenance of Records & complete MIS

Taking care of Payroll in association with Accounts department.

Assisted in developing detail compliance reports for the personnel and accounting groups.

Responsible for updating the company's compliance library.

Support the Leadership Team in carrying out Human Resources functions in the facility

Process applicants for hire and ensure necessary paperwork is provided to payroll in a timely manner.

Coordinates completion of background checks for all new hires.

Chawla Publications Pvt. Ltd. Chandigarh, India

HR Executive, August,2012 to February,2013

Recruit & worked on successful launch of Mohali office and created a complete office setup there. Conducted workshops & presentations to train sales & marketing team to present our product to clients.

Key Results:

Frame clear and easily implementable HR Policies

Execute manpower planning, budgeting and hiring as per the recruitment plan agreed along with the department heads.

Short listing of profiles through portals, coordination with recruitment Agency, inviting, scheduling & coordinating candidates for interview.

Provide employee development and counseling assistance to employees to enhance employee performance and productivity

Ensure all full and final settlements and clearance formalities for employees are completed within committed timelines

Liaise with the training team to provide information on employees moving to OJT from training and provide feedback on their performance

Maintain employee records and files in order for ease of reference.

Professional Experience (continued)

Kips Publishing World Chandigarh, India

HR Executive, May,2011 to July,2012

Started my career as an HR Trainee. Enhanced my skills learning all aspects of HR functions. Conducted telephonic interviews for marketing profile & introduced time cards for first time which was a big hit. Maintained relationships with clients by working on idea of relationship marketing. Recruited and participated in entire program of Delhi office set-up.

Key Results:

Liasioning with Leadership on employee issues

Managing the complete employee lifecycle from Onboarding to Exit

Managing day to day HR operations including joining formalities, confirmation, handling employee grievance and queries, documentation, separations etc.

Coordinating in employee engagement and welfare activities

Assisting change management and OD initiatives along with the HR leadership

Run and maintain HR metrics and database

Employee records management and documentation

Performance Analysis of team members

Building & developing relations with clients through various relationship building programs

Education & Certifications


Masters of Business Administration (with HR Major), 2011

Activities: Worked in team of event coordinators and participated in conducting many successful events.

Bachelors in Pharmaceutical Sciences, 2009

Activities: Selected as Head of Treasure Committee and an active participant of debates & declamation contests.

Of Note

Professional Development:

Completed certification course of Essentials of Recruiting for the Staffing Industry, developed in collaboration with the American Staffing Association

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

Completed Certificate Course on Intellectual Property Rights from WIPO, Geneva

IPGA Sponsored Seminar on Recent Advances In Pharmaceutical Sciences

Computer Skills:

HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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