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Manager Assistant

Muncie, IN
October 15, 2018

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**** *. ******** ***

Muncie, Indiana 47304


Experienced Higher Education Manager

Career & College Planning / Admissions & Financial Aid / Academic Advising

Experienced and motivated higher education professional. Instrumental in improving processes, integrating software platforms and analyzing situations to benefit students and parents. Expertise in admissions, career and college planning, academic advising, professional and support staff supervision and evaluation, and program operation.

*Assist and Help Others *Exceptional Interpersonal Skills

*Management and Supervision *Develop and Implement Programs

*Organizational Skills *Handle a Variety of Tasks and Learn Quickly


Counsel and advise 300 high ability high school juniors and seniors regarding the college search and financial aid application processes. Provide monthly communication to all parents.

Oversee the processing of over 800 college applications per year for an average of 125 high school seniors, resulting in 100% of graduating students attending a four-year college or university.

Developed expertise with university admission criteria to review and evaluate credentials of prospective college students. Decisions were made in accordance with university admission requirements to assist in admitting well-qualified applicants.

Supervised the daily operation of the campus tour guide program including training and evaluation of student ambassadors. Implemented a new application and interview process to ensure the hiring of qualified students to represent the university in campus visitation programs.

Facilitated career planning and academic advising for high school and college students. Organized information, assessed, reviewed and interpreted assignments, and consulted with students. Supported students in determining career goals and delivered direction for college planning.

As a manager and supervisor, assisted employees with time management skills and documentation methods. Aided in developing various ways to manage personal and professional schedules. This resulted in more efficient use of time and allowed for systematic, organized methods of conveying information.

Broadened program offerings and increased participants for a college level intramural sports program. Researched previous programs, analyzed campus needs, and collaborated with other professionals to develop activities suitable and appropriate for participants. Utilized available resources to implement new programs and enhance existing activities. Results included greater satisfaction among participants and increased alternatives to meet a variety of recreational needs and interests.

James A. Patterson/2


Associate Director of College and Career Counseling and Alumni Affairs, Indiana Academy for Science, Mathematics, and Humanities, Muncie, Indiana. Administer the operation and services of the College and Career Counseling office as well as Academy alumni initiatives; provide information and oversee a database of over 3,000 Academy alumni; operate summer orientation placement testing for incoming Academy students; organize and maintain the college counseling web page on the school website. December 2011 to present.

Assistant Director of College and Career Counseling, Indiana Academy for Science, Mathematics, and Humanities, Muncie, Indiana. Accountable for the operations and services of the College and Career Counseling office in a two year residential high school for gifted and talented students; have organized a systematic approach to the process of college and university admission for each student; counseled students and parents regarding the college admission and financial aid process; taught a career exploration course for 20 students. July 2006 to December 2011.

Educational Consultant, College Planning Network, Beachwood, Ohio.

Provided telephone consultation for students and parents to assist them in navigating the college admission and financial aid processes; proposed feedback to assist students in making decisions about college major planning and the college search and application processes; offered private one-on-one coaching and interviewing and admission essay critiquing. September 2011 to September 2015.

Senior Assistant Director of Admissions, Ball State University, Muncie, Indiana.

Assistant Director of Admissions, Ball State University, Muncie, Indiana. Evaluated credentials of applicants and made admissions decisions; managed an assigned recruitment and travel territory; hired, trained, and evaluated 35 student ambassadors; represented the university to prospective students, their families, and high school guidance counselors; provided research and recommendations for the definition of admissions criteria each year to assist in meeting enrollment goals; managed and advised recruitment of transfer students. Supervised and evaluated application processing and front desk support staff. July 2000 to July 2003 and August 2003 to June 2006.

Supervisor of Juvenile Justice Services, Rock County Department of Human Services, Janesville, Wisconsin. Trained, evaluated, and supervised a professional staff of 14 probation officers; additional duties included evaluation and consultation of client services; review of court reports and client case plans; screening and review of law enforcement referrals; planning and management of department budget of $3.5 million; developed and managed truancy abatement center. May 1997 to June 2000.

Intensive Supervision Case Manager, Rock County Department of Human Services, Janesville, Wisconsin. Offered probationary supervision of adjudicated delinquent juveniles (ages 12-17). Provided daily face to face evaluation of clients as well as weekly consultation with client families; maintained client profiles and developed social histories of families in order to provide effective treatment options. October 1994 to May 1997.


M.S., Guidance & Counseling (Student Personnel Services), University of Wisconsin-Whitewater, Whitewater, Wisconsin.

B.S., Physical Education, Ball State University, Muncie, Indiana.

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