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Operations executive/sales coordinator/ Admin Assistant

Location:
Doha, Qatar
Posted:
October 15, 2018

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Resume:

Nishitha BS

Mob: +974-****-****

ac7dyh@r.postjobfree.com

Doha -Qatar

OBJECTIVE

To deliver my strong commitment, planning and administrative skills to lead the organization

towards achievement of its goals and business objectives. Now looking forward to make a

Significant contribution in a company that offers a genuine opportunity for progression.

PERSONAL DETAILS

Date of Birth: 28 March 1988

Nationality: Indian

Notice Period: Immediate

Visa Status: Husband Sponsorship

Employment status: Full Time

QUALIFICATION

Master of Business Administration(MBA) - IT

Grade: A (72%)

Year: 2011

Sikkim Manipal University

Bachelor of Computer Application(BCA)

Grade: A+ (74%)

Year: 2009

Mangalore University

Computer Literacy

ASP.Net - BIIT

MS Office - Proficient in MS Excel, MS Word & PowerPoint.

SKILLS & PROFESSIONAL STRENGTHS

Proficiency in Microsoft Navision(ERP)

Detail-oriented and possess ability to handle multi-tasking effectively.

Ability to read and interpret complex and written instructions.

Possess excellent management and organizational skills

Excellent problem solving skills.

CAREER HISTORY

Logicom Qatar – Dec 2015 – 30 June 2018

Executive – Business Operations

Brands Handled: HP, Cisco, Intel, Adobe, Western Digital, Autodesk, Microsoft, Kingston, APC,

Citrix and Commvault.

Duties & responsibilities:

Creation of Sales Orders.

Reviewing all submitted sales orders for accuracy and completeness as per company

Guidelines.

Working with Finance team to complete sales orders.

Liaise with Warehouse Personnel for stock reconciliation.

Creating and distributing communication of all process changes within the sales &

Operations environment.

Work closely with Logistics Team to schedule delivery.

Shipping and transferring the stock requested by other branches.

Reversals-credit notes.

Preparing COO and liaising with the Chamber of Commerce to secure the same.

Preparation of data sheets and in coordination with Clearing Agents & ICT to secure

approvals for incoming shipments

Work closely with Logistics & Sales Team to Clear ageing stock.

Raise invoice for the goods delivered to the customer.

Review invoicing schedule regularly to meet monthly company targets.

Arrange RMA for faulty products.

Liaise between clients and management to ensure smooth operations delivery.

Evaluate current operational performance and provide strategic plan for improvements.

Maintain clear & accurate operations documents for future reference.

Active participation in operational budgeting process.

Recommend operational improvements to meet productivity, quality and cost objectives.

Review current processes on a regular basis and implement new processes as required.

Recommend operational improvements to meet productivity, quality and cost objectives.

Ensure operation reports are prepared in compliance with company policies & procedures.

Provide production goals & expectations to Administration & Logistics Team.

Assist operations manager & Strategic Management whenever required.

Key Areas:

Ensure timely services delivery.

Invoicing schedule review.

Stock Receiving.

Creating Sales Orders.

Delivery Scheduling.

Create invoices.

Sales reversal and Credit Memo.

RMA

CAREER HISTORY

Infotrack Telematics Pte. Ltd. – Nov 2011 – April 2015

Executive – Operations

Duties & responsibilities:

Trace, track and expedite purchase processes.

Interact with third party logistics service providers whenever required.

Maintain communication with warehouse Logistics Team to ensure proper working order.

Review bills, invoices and purchase orders

Ensure all payments are processed in time

Liaise between clients and management to ensure smooth operations delivery.

Evaluate current operational performance and provide strategic plan for improvements.

Provide direction and guidelines to Logistics Team to achieve performance targets.

Maintain clear & accurate operations documents for future reference.

Active participation in operational budgeting process.

Analyze and resolve operations & workflow issues.

Develop staffing requirements and plan based on productivity objectives.

Monitor and communicate weekly and monthly production data to Operations Manager.

Conduct business operational assessments and deliver recommendations for

Improvements.

Assist Operations manager in streamlining business processes at business unit level to

achieve business goals.

Manage & control operations expense according to allotted budget.

Return Material Authorization

Process product returns and Conduct product failure analysis

Ensure a high level of customer service is delivered to all customers, in accordance

with The Customer Support RMA Team's objectives.

Handle the day-to-day RMA Receiving activities

Maintain daily productivity / workflow reports

Assist Customer Service with RMA Authorization processing as needed

Work closely with internal departments such as Logistics, Customer Service /

Technical Support, as required

Maintain, review and update process documentation on a regular basis; creating

new Documents as required.



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