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Customer Service Sales

New Delhi, Delhi, India
October 15, 2018

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Address: Wz-*** West Patel Nagar Ph.No: 981*******


To work with a reputed firm or company to utilize my skills and abilities in the industry that offers professional growth while being innovative and flexible.

Work History:

Inlingua International School of Languages - New Delhi (November 2016- August 2018)

Customer Service Specialist (Sales & Admin)

Brief enquires about the course structure & modules and guide the students about the course which is suitable for them,try to convert inquiries into admissions

Counseled Walk-ins and Tele-Enquires & convince them to get enrolled

Handled Enrolments and Pre& Post admission work in institute

Follow up the potential existing customers and encourage them to take admission for new levels

Develop and implement retention strategies for enrolled students

Maintaining and analyzing reports to check performance levels of team members

To ensure the smooth functioning of operations at the inlingua center with regard to upkeep of the facilities and administrative support

To work in collaboration with other centers to reduce performance variance, through implementation of best practices

Generating revenue for the center and keeping up with targets assigned

To take care of lead Sources like Just dial, Newspaper Sulekha and local marketing.

Track stocks of office supplies and place orders when necessary.

Submit timely reports and prepare presentations/proposal as assigned.

Inlingua International School of Languages - New Delhi (June 2014-November2016)

Team coordinator of TSAs(Tele sale associates)

Responded to inquiries and maintained inquiries databases

Leading the team as the head of a profit center & developed action plans for high and low performers

Handled of all media (Radio & Newspaper) and online inquiries, given them respective TSAs for conversion

Proven track record of successfully meeting sales quota preferably over the phone

Contacted potential customers to inform them about Courses or services

Professional and Soft Skills:

Excellent interpersonal and communication skills

Self- motivated, methodical and process-driven

Tenacious, independent and willing to take the initiative

Proficiency in conflict resolution

Exceptional workflow management

Energetic work attitude

Research savvy

Team lead and Supervision

Adept in Technology

Time Management and well Organized

Office Administration and


Achieved sales target for all quarters of the year

Enhanced my verbal and written skills

Consistently shown growth at Inlingua in past 4 years

Handled North Delhi to achieve monthly sales targets and responsible for smooth functioning of the Centre

Been there in Web Chat Process for 6 months.

Education: (Pass) from Delhi University 2017(School of open learning)

Passed XII from CBSE Board (Salwan Boys Senior Secondary School-Old Rajender Nagar)

Personal Details:

Date of Birth:14th May 1995

Gender: Male

English: Proficient; Hindi: Proficient

Marital Status: Single

IT Skills: Knowledge of MS-Word, Excel, Internet

Nationality: Indian

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