Dynamic leader with a successful track record of developing and implementing short and long-term goals. Effective negotiator and persuasive communicator with extensive public speaking experience.
•Exceptional, visionary leadership
•Problem solving and innovation
•Excellent oral and written communication
•Technology planning and operation
•Strategic thinking and planning
•Enhancing customer experience
•Direct airport operations experience
•Technology trend analysis/evaluation
•Personnel, budget, vendor management
•Collaborative team leader (50+ employees)
Embry-Riddle, Current Student, Master of Business Administration, Emphasis: Airport Administration, 2019
Certified Member, American Association of Airport Executives
Randolph-Macon College, Bachelor of Arts, 1988
Areas of Accomplishment
•Deployed and managed every mission critical system in use at DFW today.
•Responsible for the daily operation of DFW’s life-safety systems.
•Negotiated DFW’s first major public/private partnership with Samsung Electronics.
•Reduced operating costs and increased customer service by coalescing technology silos into a unified service delivery model creating a new IT section focused on field service.
•First AVP to deliver revenue stream from Airport IT by training service staff to perform warranty repairs on LCD displays.
•IT leader in the Terminal Renewal and Improvements Program.
•Managed substantial Operational and Capital budgets.
•Certified Member, American Association of Airport Executives.
•Chairman of the Advisory Board, International Association of Baggage Sortation Companies.
AVP – R&D/DFW
Application Developer/ DFW
AVP – Terminal Systems/DFW
Lead Minister/Mennonite Church
Database Administrator/Price Waterhouse
Dallas-Fort Worth International Airport :1995-2016
Assistant Vice-President – Information Technology Services
•Assistant Vice President, Research and Development Program
•Improved customer experience by creating a patented interactive wayfinding solution. (patent # 9161174 and 10062102)
•Increased throughput of Customs and Border Protection Federal Inspection for entry into the country by 80% by creating a custom, multi-lingual Automated Passport Control system. (patent pending)
•Created a mechanism for increasing the capacity of Customs and Border Protection by inventing a Mobile Passport Control System that will allow foreign nationals to use their mobile devices during entry into the country. (Previously only available to U.S. and Canadian citizens.) (patent pending)
•Developed solution concept for improving CBP throughput and enhancing customer experience by eliminating international to domestic recheck and automating passenger egress. (patent pending)
•Re-imagined a new solution for TSA checkpoints to increase throughput and reduce staffing by automating manual processes and process re-engineering. DFW awarded $5M TSA grant to explore the new concepts. (patent pending)
•Assistant Vice President, Terminal Systems
•Brought DFW airport into the digital age by driving technology enabled business and operations solutions to reduce operating costs and increase capability, making DFW a world leader in airport technology and customer service.
•Moved the airport off spreadsheets by deploying the first ERP system (Oracle).
•Kept the airport operationally compliant with post-9/11 security regulations by leading the installation of the first automated access control system.
•Initiated the transition at DFW from landlord to service provider by creating DFW’s first airport operational database for tracking campus-wide flight operations.
•Deployed DFW’s first flight information display system.
•Reduced construction and development cost when installing DFW’s first NFPA 72 public address and voice evacuation system by imagining a solution for combining what was previously two systems into one, then getting a special endorsement from the Fire Marshall to put the plan into production.
•Reduced operation and maintenance costs and lowered the barrier to entry for foreign flag air service by leading the installation of DFW’s first common-use terminal equipment program.
•Deployed and Managed DFW’s first baggage handling and baggage reconciliation systems
•Reduced operational risk, lowered total operating costs, and improved passenger experience by leading the installation of DFW’s first automated aircraft docking system, allowing aircraft to dock and alight during thunderstorms.