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Manager Engineer

Bengaluru, Karnataka, India
October 14, 2018

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Career Objective:

To obtain a challenging position in a IT sector where my knowledge and academic skills

Will add value to organizational operations.

Work Experience:

Vodafone Global Services

As VOIP Engineer from 29th June 2015 to present. (3.4 years)

Job Responsibilities

Working on incident and service tickets.

Configuration of User phone Features.

Configuration and troubleshooting of CME (Call Manager Express) on Cisco routers.

Supporting and monitoring Cisco IP Telephony devices and users.

Troubleshooting and providing support of cisco IPT for various clients

Moving, Adding and Deleting Extensions.

Configuration and troubleshooting of Hunt Pilot.

Monitoring and troubleshooting of Voice Gateways and call signaling protocols on Voice Gateways H.323, MGCP, and SIP.

Configuration and troubleshooting of Voice Interfaces: FXS, FXO, ISDN E1/T1.

Providing calling privileges using Partitions and CSS as per customer’s request.

Configuration of CUC.

Creating new user in CUC.

Configuration and troubleshooting of Extension mobility.

Configuration and troubleshooting of single number reach (SNR).

Configuration of Jabber.

Configuration of CMC.

Technical skill set

Installing and configuring Cisco IP Phones.

Class of services using Partitions and CSS.

Configuration of Extension mobility.

Configuration of single number reach (SNR).

Configuration of Call Manager express (CME) on Cisco routers.

Configuring various user phone features in CUCM and CME

Configuring Hunt group and Extension mobility

Using Bulk Administration Tool for various administration and managing purpose

Configuring class of control and restrictions.

Configuration of various software and hardware media resources in CUCM and CME

Familiar with various CISCO IPT devices like 7941, 7945 7965, and 7961.

Configuration of Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI using MGCP and H323

Managing H323 gateway using voice translation rules, dial peers and voice class

Configuring and troubleshooting MGCP,H323 and SIP based gateways and trunks

Configuring and managing Cisco UNITY

Configuring Call Admission Control using location feature in CUCM and gatekeeper

Configuring SRST for IP phone and MGCP gateways.


Call coverage (Call hunting)

Usage of troubleshooting tools like RTMT, DNA.




B.E. - ECE(2015)

1.R.G.P.V (BHOPAL) Madhya Pradesh.

Personal Particulars:

Name : Anand Vardhan

Sex : Male

Marital Status : Single

Address : # 78, 10th main BTM 1st Stage Bangalore-560029

Languages Known: English, Hindi.

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