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Customer Service Sales

Kingston, Saint Andrew Parish, Jamaica
October 14, 2018

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I am a committed team player who wants to be apart of a renowned organization, in order to make an impactful contribution towards the continued growth and development of said entity, based on my experience in the telemarketing industry, and to also further my personal capabilities by learning from the new exposure within the structured framework of the organization.


* Over thirteen years of telemarketing/sales experience.

* High level of energy and enthusiasm, from the first call of the day to the last.

* Exceptional telephone personality, able to build rapport with every caller.

* Independent and solid team member with excellent customer service abilities.

* Easy to work with; well-liked by both customers and co-workers.

* Willing to take initiative and accept new responsibilities.


In-bound Sales Agent, Ibex Global

Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.

Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers.

Provided quality customer service, providing requested information and resolving complaints.

Maintained accurate records of monthly sales and increasing call and data entry accuracy.

Recognized for outstanding Sales Performance, and strong work ethic.

Dates From March 27, 2018 – To Present

Route Sales, Right's Bakery Ltd.

Travel to local stores to encourage them to purchase inventory from the company.

Draft, process and file orders ensuring that all customer information is correct.

Inspect products to be delivered to ensure highest quality.

Deliver items and inventory sold on a weekly basis.

Maintain a good relationship with current clients to ensure future business.

Establish connections and relationships with potential customers.

Telemarketing Agent, All Access of South Florida Inc.

Was responsible for addressing customer service inquiries in a timely manner, trouble-shooting issues and resolving complaints.

Maintained a high-volume workload within a fast-paced environment.

Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas, (speed, accuracy and volume). Dates From April Jan-2011 To Aug-2016

Dates From April 2017 – To March 23, 2018


High School Diploma, Albany Georgia, Turner Job Corps Center. 1991

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