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Manager Customer Service

Fort Pierce, FL
$50000 p/a
October 14, 2018

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Accomplished manager with **+ years managing

domestic and international operations/projects in

construction. Provide in depth knowledge of jobsite accounting and procurement skills. Demonstrated

capabilities in development and execution of

measures for operational, compliance and financial procedures Recognized by managers and colleagues as a strong, positive leader and sharp strategic thinker. Skilled decision maker with an upbeat and personable demeanor.

Career History

Accounting Administrator/AR (07/2018 present)

Accounting Principals/Welltower, Jupiter, Florida

Cash Application Analyst (01/2018 6/2018)

ICON Consultants/Office Depot, Boca Raton, Florida Cash Application Analyst (06/2017 12/2017)

SDI/Office Depot, Boca Raton, Florida

Office Manager (2013 – 2017)

VITOL/VTTI St. Thomas, U.S.V.I.

Administration Manager (2012 – 2013)

TARSCO Corp St. Croix, U.S. Virgin Islands


Accounts Payable and Bank


Cost to Billing Reconciliation using JDE

Multi contract Invoicing & Billing in


Monthly Cash Flow Projections

Cost Accounting & Coding for Weekly


Labor Law & Regulations

HR: Recruitment and Onboarding

OSHA Reporting & Safety Training

Payroll & Benefit Administration

Project Material Coordination

Tax Auditing, Preparation & Gross


Shirley Navarro

Office Management / Bookkeeping / Payroll Administrator 2401 McKinney Ranch Pkwy Apt 6108 McKinney, TX 750**-***-*** 6262 (mobile)

Team Building, Staff Training & Management

Workflow Planning & Prioritization

Liaison Affairs (Housing & Transportation)

Yearly Business License Renewal

Assist Projects Control Monthly Projections

Document control & update distribution

Business License renewal

Inter company invoicing

Liason Affairs (Travel & Housing Services)

Maintain vehicle servicing & insurance policy

Apply payments per remit to customer account

Research missing remits & missapplication

Provide customer service to real estate

managers on customer billing & payment issues

Key Contributions

Situation Selectively assigned to clean up a project under Chicago Bridge & Iron Co. in Trinidad,

which was two years in and 10M cash negative.

Result Developed and executed a comprehensive audit and cost to billing reconciliation plan and

brought the project to 13M cash positive within 6

months; project closed at 53M positive.

Situation Appointed to clean up audited payroll file deficiencies related to a submitted employee

grievance, where the Department of Labor found

flaws not in compliance to labor law.

Result Successfully conducted final review, saving the organization from 2K per employee in fines.

Situation Operational and overhead costs were too high at Burdock.

Result Identified immediate expense impediments with rental vehicles, housing rentals, and

office supply purchase and restructured the rental, saving over 150K per year.

Situation Conducted an audit at Sparta discovering payroll tax forms were not being processed incorrectly.

Result Negotiated with IRS by offering to make retroactive corrections going back 5 years, which

result in a refund of 9K.

Shirley Navarro – page 2-561-***-**** Early Career

Office Mgr & Assistant Projects Control (2000 – 2012) Chicago Bridge & Iron Co. St. Croix, US Virgin Islands; Beaumont, TX; Trinidad, West Indies; Jenkinsville, SC Administrative Assistant (1995 to 1996) VISCOM, St. Croix, U.S.V.I. Audit Clerk (1991 to 1994) Industrial Maintenance Corporation, St. Croix, U.S.V.I. Computer Services Manager (1988 to 1991) St. Stephens’s & St. Agnes School, Alexandria, VA Community Technician (1987 to 1988) Close Up Foundation, Arlington, VA Data Entry Operator (1986 to 1987) Science Management Corporation, Arlington, VA Check Processor (1983 to 1984) Federal Home Loan Bank of New York, New York, NY Collections/Loan Processor/Credit Checker (1982 & 1984 1985) CommoLoCo, Inc., St. Croix, U.S.V.I. Education & Training

Associates Degree (2015)

Ashworth University Norcross, GA

First Aide/CPR & AED Certification (2015)

Red Cross St. Thomas, U.S.V.I.

FREC I Certificate (2005)

Gold Coast School of Real Estate West Palm Beach, FL Computer Programming & Operations (1991) Career Development Institute Arlington, VA Software Skills

Access Billing

ACCPAC Accounting

ADP Payroll System

CATS Billing

CCS Accounting


Oracle JDE

Microsoft Dynamic GP 2

Microsoft Office 2013

Power Office

Quickbooks Payroll



Tru Track

Windows 2010

Oracle CX

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