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Technical Writer Analyst

Location:
Baltimore, MD
Posted:
October 14, 2018

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Resume:

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SETH BLANKEN

301-***-****

ac7dq0@r.postjobfree.com

SUMMARY:

● 12+ years of overall IT experience.

● Strong experience in a government environment, including previous work with CMS and SSA projects.

● 8+ years of Technical Writing experience.

● 10+ years of Excel knowledge, with 6+ years of Visio experience.

● Exemplary oral and written communication skills, producing innovative and thought-provoking discussion. SECURITY CLEARANCE:

Public Trust Level 6 - 2012

Public Trust Level 5 – 2011, 2016

Public Trust Level 4 – 2009, 2015

EDUCATION:

M.S., University of Phoenix, 2010

MBA, University of Phoenix, 2008

B.S., Business Management, University of Phoenix, 2006 SOFTWARE / SKILLS:

Trained in Agile and Lean Methodologies; JIRA, Microsoft Visio 2007, 2010, 2013 Standard and Professional Editions; Service Now; Remedy; Clarify; (Capability Maturity Model Integration) CMMI: Level 3; Lync, Acronis; Microsoft Office Suite 2003, 2007, 2010

EMPLOYMENT HISTORY:

T. Rowe Price April 2018 - June 2018

Senior Technical Writer

Worked as a Subject Matter Expert (SME) Technical Writer on a wide array of internal documents and projects. Created Standard Operating Procedure documents for one of the Application Teams.

● Performed data analysis on application errors and provided documentation for the evidence gathered.

● Assisted the Scrum Master on performing the Daily Stand Up meetings and the grooming of the backlog JIRA stories

● Created a standards document for how all documents would be formatted for the team.

● Edited and updated old documentation

● Created flow diagrams as needed for the various documents Ennoble First August 2017 – November 2017

Senior Technical Writer/Business Analyst

Worked as a Subject Matter Expert (SME) Technical Writer on a wide array of internal documents and projects. As a SBA 8(a) company, the requests for documentation vary based on the variety of needs as the company grows.

● I was tasked with compiling the required document and article to assist the company in being certified for CMMI Dev 3 and ISO: 9001.

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● Additional tasks included completing the company handbook, advertising brochure and questions for the HR manager.

● I was also tasked with performing an internal Pink Team review for more than two Request for Proposal

(RFP's), where the company was a sub-contractor in the proposal process, before the full Pink Team review was completed using the Shipley process methodology

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CareFirst Blue Cross / Shield October 2016 – July 2017 Technical Writer / Business Analyst

Worked as a Subject Matter Expert (SME) Technical Writer / Business Analyst for the Security Operations Center

(SOC), writing a variety of technical documents to meet the team and compliance needs.

● Researched different technical software applications per management contractual needs

● Provided daily and weekly updates on Compliance, Governance and SOC documentation

● Reviews and verifies documents for completeness, format, and compliance with contract requirements

● Created various levels of PowerPoint slides decks for project continuity and information transference

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

Northrop Grumman August 2016 – October 2016

Technical Writer / Business Analyst

Worked as a Subject Matter Expert (SME) Technical Writer / Business Analyst on a project for the Social Security Administration (SSA) as a contractor.

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile model

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

Stanley Black and Decker May 2016 – August 2016

Technical Writer / Business Analyst

During that time, I wrote a variety of technical and non-technical documents per the projects contract.

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile model

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

Infineria March 2016 – May 2016

Technical Writer / Business Analyst

During that time, I wrote a variety of technical and non-technical documents per the projects contract.

● Provided weekly updates to management team for document creation

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile model

● Created various levels of PowerPoint slides decks for project continuity and information transference

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

CSRA (formerly CSC) September 2015 – March 2016

Technical Writer / Business Analyst

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Worked as a Subject Matter Expert (SME) Technical Writer / Business Analyst on a project for the Social Security Administration (SSA) as a contractor. During that time, I wrote a variety of technical and non-technical documents per the projects contract.

● Created manual trouble ticket management system in MS Excel

● Provided daily and weekly updates to management team for issue tracking

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile model

● Designed and formulated the PowerPoint slides formatting to meet the contractual agreements

● Created Production Staff training for increased employee productivity

● Created various levels of PowerPoint slides decks for project continuity and information transference

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

Cobham June 2015 – August 2015

Technical Writer / Business Analyst

During that time, I wrote a variety of technical and non-technical documents per the projects contract.

● Provided technical documentation for the specific projects guided by the Manufacturing and Engineering departments

● Reviews and verifies documents for completeness, format, and compliance with contract requirements

● Designed and formulated the PowerPoint slides formatting.

● Created Production Staff training and mentor program for increased employee productivity

● Updated 30 years of various levels of PowerPoint slides decks for project assembly

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

Constellation Energy April 2015 – June 2015

Technical Writer / Business Analyst

During that time, I wrote a variety of technical and non-technical documents per the projects contract.

● Provided technical documentation for the specific projects guided by the IA team

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile and Waterfall models depending on the production team

● Researched and performed analysis of various software packages to be utilized as part of a network upgrade.

● Created White Papers per the Project Coordinators request regarding incoming technology for global security measures

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific tasks

Sealing Tech Inc. September 2014 – March 2015

Technical Writer

Worked as a Technical Writer on a Department of the Air Force Department of Defense Secret Level project as a full-time employee.

● Created a Technical Order for the Air Force

● Worked with the System and Security Engineers and the Information Assurance Analysts in the production of the Operations, Hardening and Maintenance Guides

● Created the process documents in order to pass the ISO 17020:2012 Accreditation.

● Provided technical documentation for the specific projects guided by the IA team 4

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile model

● Worked with DIACAP and RMF documentation per project requirements

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific documents

Lockheed Martin November 2009 – May 2014

Technical Documentation Engineer

Worked as a Technical Documentation Engineer on the Lockheed Martin Center for Medicare/Medicaid Center

(CMS) CITIC contract as a full-time employee. During that time, I wrote a variety of technical and non-technical documents for the CITIC contract.

● Worked with the Project Managers to complete the contractual technical documentations including technical manuals (Operational Manuals and special customer requested documents)

● Analyzed and updated the current technical and non-technical process documentation as assigned by the Functional Area managers and team leads

● Continually reviewed contract to determine the on-going documentation required for each phase of the project

● Provided technical documentation for the specific projects guided by the UC team leads (IPv6, Mobile Device Management and Regional and Central Office Wireless Upgrade)

● Reviews and verifies documents for completeness, format, and compliance with contract requirements for alignment within the Agile and Waterfall models depending on the production team

● Designed and proposed a master repository for the entire CITIC engineer diagrams to allow for simplified searches and to assist in the needed / required updates yet to be depicted as a part of the contractual obligations of the CITIC contract

● Worked as the point of contact for the new creation and continued updating of network flow chart diagrams for multiple environments (IPv6, Wireless and WAS/MQ Upgrade)

● Co-Authored the Operations Manual for the LM ITSSC CITIC project related to Healthcare.gov initiative

● Worked as a Business Analyst and Research Analyst to fully understand all materials and information required to complete project specific documents

● Used Remedy Incident Management system to create, track and resolve requests

● Worked with RMF documentation per project requirements Lockheed Martin - IPv6 Work Group Project Coordinator Worked as the IPv6 Work Group Project Coordinator on the Lockheed Martin Center for Medicare/Medicaid Center

(CMS) CITIC contract as a full time employee. I coordinated the team meetings, group documentation, group trainings and created / worked to maintain the CITIC IPv6 project timeline.

● Create and provide technical documentation for the LM - CITIC IPv6 Work Group for team meeting

● Lead team meetings and conversations to allow for the Work Group to proceed forward as the IPv6 work continues on the CITIC contract

● Coordinating End to End Work Group efforts to maximize future testing efforts

● Maintained the Lean model for productivity and consistency in all documents and communications to project and program management

● Used Remedy Incident Management system to create, track and resolve requests Lockheed Martin - Network Engineer Associate

Worked as a Network Engineer on the Lockheed Martin Center for Medicare/Medicaid Center (CMS) CITIC contract as a full time employee. During that time, I worked on technical document creation to support various application updates and on new application documents and diagram creation. 5

● Worked with the UC / Unified Communication team to communicate the current and future technology initiatives to the client. Assisted in the technical documentation for the specific projects guided by the UC team leads (IPv6, MDM and Wireless)

● Contributed technical documentation for Engineering and Implementation specific documents based on management’s specialized projects and initiatives

● Analyzed and updated the current technical and non-technical process documentation as assigned by the Functional Area managers and team leads

● Coordinated and managed third party vendor meetings for the Engineering and Implementations team

● Worked as the point of contact for the new creation and continued updating of network flow chart diagrams for multiple environments (IPv6, Wireless and WAS/MQ Upgrade)

● Used Remedy Incident Management system to create, track and resolve requests Lockheed Martin - Sr. Technical Support Representative Worked as a Senior Technical Support Representative on the Health and Human Services (HHS) ITIO contract as a full-time employee. The position required the resolution for over 8,000 federal and contractual government employees’ issues ranging from password resets to VPN connection to laptop and tablet connection issues.

● Provided technical and non-technical assistance both over the phone and email for the client to resolve various issue

● Utilized time management techniques to fulfill the contractual Service Level Agreement (SLA)’s

● Utilized database management processes and techniques to generate productivity reports to minimize project assigned issues and develop on-going methods for continuity during the resolution process

● Provided on-going assistance to the senior staff for specialized projects and initiatives, for the continued improvements to the Health and Human Services (HHS) Service Desk

● Used Remedy Incident Management system to create, track and resolve requests



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