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Customer Service Manager

Location:
Columbus, GA
Posted:
October 14, 2018

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Resume:

Yvonda Bolton

*** *** ** *** ********, GA ***** 706-***-**** ac7dpm@r.postjobfree.com

Professional summary

General Clerk Specialist offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Skills

Office Management

Records Management Database

Spreadsheets/Reports

Switchboard/Mutli-office line telephone systems

Advance office equipment

MS Office MS Outlook

MS Word

MS Windows

MS Excel

MS PowerPoint

Professional Experience

DEPARTMENT OF FAMILY AND Columbus, Georgia

Administrative Asst/ Economic Support Specialist, 10/2014 to present

KNOWLEDGE OF SECURITY PROCEDURES AND PROGRAMS when monitoring youth offenders in a safe, secure, and clean environment for the habilitation and custody of youth without endangering private citizens, other residents, staff or property. Ensured facility security by routinely inspected buildings, living quarters, and packages for contraband. Monitored youth offenders who have a special risk or security status and enforced rules and regulations. Documented and reported disruptive or disturbing behavior and security breaches. Trained and prepared to handle emergencies, such as fights, fires, escapes, and other situations. Conducted daily group sessions with youths to check any problems or concerns with themselves, others, or campus. Monitored and provided crisis, on-site intervention for youthful offenders assigned to the campus. Assisted with group discussions, teach problem-solving skills, behavioral management and accountability.

COUNSELS CLIENTS on appropriate personnel actions and processing procedures daily. Verifies each customer's personal data in various web-based office automation software programs and assists customers with updates and contact information. Send notification letter via government mail to family members informing them of personnel actions. Inform service members of required yearly personnel and finance record reviews and conducts inquiries for completion within the electronic personnel file. Initiates and finalizes personnel and finance record reviews by annotating which personnel documents are missing, or has errors. Explain proper uploading scanning procedures within the electronic personnel file, and provides each customer with thorough instructions on how the personnel task will be completed. Scans, uploads, and monitors personnel documents into the electronic personnel file, reviews service member's personnel records for inaccuracies, and provides updates when suitable documents are provided by the service member. Evaluates processing checklist to verify eligibility for assistance. Ensures grammar, spelling, punctuation, capitalization, and format is accurately provided for the client.

HIGHLY KNOWLEDGEABLE OF AUTOMATED SYSTEMS, and was the primary point of contact for the organization's automated HR information personnel system. Complete daily transactions in the automated systems such as extracting reports and input of data from official files into Electronic Military Personnel Office (Emilpo). Completed daily transactions in SHINES which is equivalent to (DEERS)/ Automated Personnel Identification System (RAPIDS) operations, updating personal data, and extracting reports. Perform a wide variety of personnel, administrative and clerical tasks associated with the requirements and procedures of SHINES such as assignments, various requests for information, Community benefits and the validity of past services. Validated biometrics and characteristics to determine correct identity; update photos of individuals and families. (Proficient in Microsoft office and Use Microsoft outlook for emails.

EXCELLED IN COMMUNICATING ORALLY with administration and clients from diverse backgrounds, cultures, and ethnic origin on the rules and regulation of policies and expectations during transition from Child Protective Services (CPS), back to family environment. Interviewed up to 300 incoming and outgoing clients per month community services available to assist with Independent Living. Verified eligibility SHINES various benefits through review of necessary legal documentation (marriage, divorce, birth and death certificates, adoption papers, court order establishing dependency, medical statements for in capacitated family members, and etc.) Cross references applications with source documents such as marriage or birth certificates, medical and legal documents before benefits are issued or in accordance with the Online Directive Information Systems (ODIS) regulations. Performed variety of personnel, administrative and clerical tasks associated with the requirements and procedures at the Department of Human Services.

COMMENDED FOR CUSTOMER SERVICE SKILLS as noted in the Quality Control (QC) system. As an Economic Support Specialist, I am responsible for providing excellent and proficient customer service to my clients. I work closely with Administration, family member, and outside agencies. My position requires me to excel at customer service. I service over 250 customers per month and have never received a customer complaint. I am also trained on managing and calming disgruntled customers.

ORELLY AUTO PARTS Columbus, Georgia

Assistant Manager September 2012- November 2014

KNOWLEDGE OF Supervising and Payroll responsible for scheduling of ten workers, monitored performance and gave yearly evaluations on attendance, sales and customer service. Maintain inventory of car parts and accessories, provided monthly reports on specialty parts ordered, assured correct Part ordered and payment received before parts relinquished. Responsible for maintenance on deliver vehicles, provided payment and insured service contracts up to date with service providers. Conducted monthly marketing to produce sales to exceed goals set by area manager. Responsible for employee training, reported daily sales to manager and area manager.

Clerical/ Child Advocate Columbus, Georgia

November 2009 – September 2012 Kenneth B. Walker

KNOWLEDGE OF SECURITY PROCEDURES AND PROGRAMS when monitoring youth offenders in a safe, secure, and clean environment for the habilitation and custody of youth without endangering private citizens, other residents, staff or property. Ensured facility security by routinely inspected buildings, living quarters, and packages for contraband. Monitored youth offenders who have a special risk or security status and enforced rules and regulations. Documented and reported disruptive or disturbing behavior and security breaches. Trained and prepared to handle emergencies, such as fights, fires, escapes, and other situations. Conducted daily group sessions with youths to check any problems or concerns with themselves, others, or campus. Monitored and provided crisis, on-site intervention for youthful offenders assigned to the campus. Assisted with group discussions, teach problem-solving skills, behavioral management and accountability.

Education

EL PASO COMMUNITY COLLEGE El Paso, Texas

Medical Assistant / – 2003



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