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Project Customer Service

Philadelphia, PA
October 14, 2018

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Omar Ghanim

484-***-**** ** Conshohocken St Rd Apt 707, Bala Cynwyd, PA 19004


Professional holding an MBA and a BS/BA in Finance and Economics with over 12 years of experience.

Customer service driven communicator in working with customers, business stakeholders, offshore team, and vendors.

Trouble shooting general ledger data discrepancies for customers. Providing detailed documentation on all issues and resolutions

Building and maintaining detailed project plans by tracking milestone completions against targeted dates across functional workstreams

Support global banking clients for financial forecasting & budgeting purposes on technical projects.

Professional History

Robert Half International, Philadelphia, PA

KYC/AML Contractor, March 2018 to Present

Review and identify potential risk indicators among banking clients at TD Bank (customer).

Summarize previous Suspicious Activity Reports (SARs) and flagged for high-risk level clients.

Communicate with local branches on Request For Information (RFIs) to gather additional scoping.

Escalate structuring and other risky behavior to senior leadership for potential account closure.

Conduct transaction analysis on Tier 1 (high risk) customers to ensure credibility.

3 Corners of Africa LLC, Bala Cynwyd, PA

Financial Consultant, July 2017 to present

Tracking financial benchmarks for clients leveraging Microsoft Excel and Project

Managing bookkeeping ledger balancing debits and credits

Invoicing independent third partys’ to ensure debt collections in a timely manner.

Excelacom, Inc., Philadelphia, PA

Senior Consultant, March 2016 to July 2017

Configure and schedule migrations per deployment plan; inform client of upcoming activities via status reporting

Lead production support; maintain defect tracking, incidences reported, & enhancement planning

Cultivate relationships via client-facing collaboration leading to retention of services & upstream product offering

Oversee a group of a dozen individuals including 6 offshore development resources (Chennai, India), King of Prussia, PA

Lead Implementation Consultant, September 2014 to March 2016

Managed overall software delivery of financial system per customer specifications noted in Statement of Work (SOW)

Built and maintained detailed project plans by tracking milestone completions against targeted dates across functional workstreams

Managed project budgeting and resource scheduling including billing planning, forecasting, and expectation management.

Met with financial and accounting business professionals and customers to gather and process feedback from end user acceptance testing of financial system.

Managed customer expectations and processed change requests against contracted specifications.

Troubleshot general ledger data discrepancies and documented issue in detail. Worked with developers to provide issue resolution.

Supported client projects via SDLC methodologies (Waterfall & Agile) for software implementation

Accenture, Philadelphia, PA May 2011 to September 2014

Barclays Capital, Manhattan, NY and Plano, TX

Compliance Enhancement Project/Technology Consultant, March 2013 to September 2014

Liaison as project manager between business leads and development teams to ensure timelines for product delivery

Set reporting lines to support cross-department communication on progress against requirements and commitments.

Prepared consistent, scalable reports and presentation materials to communicate progress to internal and external business stakeholders.

Facilitated transparency for project, program plans, documentation, and milestone tracking on SharePoint site

Estimated full-year and YTD budget and headcount forecasting for on boarded resources and financial projections.

JP Morgan Chase, Manhattan, NY

Anti-Money Laundering Project/Technology Consultant, August 2012 to March 2013

Managed the tracking of Anti-Money Laundering (AML) projects and metrics reporting

Analyzed Business Requirements Document (BRD) and formulated recommendations on next steps

Updated and delivered status of outstanding reporting within MS Project for internal distribution

Built look-back execution of AML Enhancement Plan and documented alerts flow across work streams

Bank of America, Plano, TX

Control Tower Project/Technology Consultant, June 2011 to July 2012

Reconciled nightly file for upload to Salesforce on back-end; produced reporting for CRM Tool on front-end

Ran and analyzed daily reports through SQL Server for analytics and distribution

Constructed and augmented a daily dashboard used to track loan activity metrics according to bank guidelines

Completed ad hoc enhancement requests for daily scheduler batch to run more efficiently and accurately

Developed project tracker for progress reporting and ensure scheduled communications for Case Management

Sungard, Conshohocken, PA

Product Analyst and Relationship Manager, November 2006 to May 2011

1st line support for national clients - banking institutions, asset management firms, and investment boutiques

Acted as liaison between clients and developers to ensure quality support and customer satisfaction

Troubleshot general ledger data discrepancies and documented issue in detail. Worked with developers to provide issue resolution.

Advised clients on back office operations, product development, and software upgrades

Provided error symptoms & conditions, steps to reproduce, and suggested solutions to our development team

Released service packs monthly for latest version upgrades & informed clients of software updates

Built test plans for implementation of enhancement requests and software bugs


Master of Business Administration, West Chester University, West Chester, PA

BS/BA in Finance and Economics, Drexel University, Philadelphia, PA

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