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Customer Service Manager

Westlake, OH, 44145
18.00 to 22.00
October 14, 2018

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Karen Bergmann

Brunswick, Ohio


Career Summary

Administrative Professional with several years experience supporting management and staff. Well-developed strengths in working with and through others. Knowledge of moderately complex procedures and practices of specific functions. Ability to perform routine tasks as well as complex business machines. Multi-task oriented. Impeccable organizational skills. Effective verbal and listening communication. Ability to work as part of a team with little supervision. Able to communicate with all levels of management.

Key Skills

Microsoft Office 365, including Word, Excel, Access, Outlook and Power Point

Work History

Source3Media, 2017 to present

Receptionist /Admin Assistant

Reveiving guest. Issuing vedor/visitor tags. Maintaining log in/log out guest book.

General front office duties,open/closing, seting up information and welcome TVs, assisting controller with daily AP/AR duties, opening and distributing mail. Organizing/officiating over weekly CPAP meetings. Multiple misc data entry duties as needed to assist sales staff, partners, plant manager. Organizing company functions.

Crosscountry Mortgage, Inc. 2012 to 2017

Licensing Specialist

Mortgage Company

Provides administrative and clerical support as needed for all branches and loan originators

Processing of new state licenses for 500 + loan officers and 110+ branches. Coordinates information, reviews for accuracy, records all changes and generates daily reports for management review

Daily resolutions and maintenance of NMLS items posted to loan officer state files

Yearly renewals for 500 + loan officers and managers

Assists with prioritizing daily work routine around emails and verbal requests from manager, branch managers and loan originators

Processing of paperwork to states for payments of licenses and renewals

Total Education Solutions 2010 to 2012

Administrative Assistant

Educational Company, offering assistance to children with special needs

Abilities to coordinate, monitor and perform most clerical and administrative functions, duties, priorities

Responsible for Project Management, establishing and meeting timelines

Attention to detail and follow-through

Composing and communicating correspondence, memos and documents

Utilizing word processing and automated systems to prepare mailings for marketing, internet research, manage files

Efficiently balancing time between resolving educators support needs and payroll

Maintaining files, update events schedules & mail distribution

Managing phones and visiting clients, teachers and vendors

Develops professional relationships with all levels of employees

Able to maintain a positive attitude while performing in stressful situations

Coordinating/Arrange Travel

Office Supplies Maintenance

The Country Baker of Medina 2008 to 2010

Shop Assistant-Reporting directly to Owner of Company

Assisting owner in marketing and mass mailings for promotional purposes

Coordinate materials needed for weekly wedding schedule

Customer service issues and data entry of new orders

Setting appointments for wedding consultations

Organize and schedule events for promotional purpose

Signum, Inc. 1999-2008

Quality Control/Receiving Supervisor-Reporting directly to Owner of Company and Production Managers

Abilities to coordinate, monitor and perform both quality control and receiving procedures with improved efficiency

Identifies retention issues and create pro-active plan with respective department

Knowledge of quality control and administrative concepts and practices needed to identify changes in policies

Create and install new procedures and office practices

Saved money by resolving discrepancies with quality and quantity of shipments

Demonstrated quality attention to detail by checking product against the work order

Identified concerns and addressed issues at weekly meetings which cut down on problems during assembly process

Prepared both daily and weekly reports to document progress of getting work orders completed in timely manner

Knoll/Contract Interiors 1998

Sales Administrator/Receptionist-Reporting directly to Office Manager

Assisted both management and staff in their day-to-day monitoring, coordination of reports to show progress of appointments

Knowledge of grammar, punctuation, format and style to prepare correspondence, memos and documents

Balanced time between inventory and preparing sales materials for staff to save them time preparing for presentations

Handled everyday correspondence for management and staff in timely manner

Scheduled meetings and appointments for staff and management

Assessed needs of visitors and vendors in order to save staff valuable time

Westinghouse Security Systems 1995-1997

Branch Administrator-Reporting directly to Branch Manager and Operations Manager

Provided superior customer service to ensure highest level of repeat business and customer referrals for new business

Generated and resolved payroll issues to save company money

Gave daily support to both Management and sales staff to improve productivity

Scheduled installations and sales appointments

Received visitors and vendors in front office with a pleasant demeanor

Ran daily, weekly, and monthly reports to show progress of sales

Completed accurate data entry of new contracts

Organized, coordinated, set up and worked trade shows, as needed with efficiency


Lakewood High School Graduate

Employment Connection Career Search Training 2009-2010

Nonpaid Time:

Cancer Walk- 2003 thru now

Join team for event walk

Recruiting of others to join team

Contact friends/co-worker for contributions

Toys for Tots-2003 thru 2008

Purchased toys for distribution by Marines

Contact business associates for contributions

Walk for Autism-2010 to now

Prepare flyers/mailings

Took part in walk

Vendor for walk to promote business

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