Customer Service Manager
Resume:
CONTACTS
Phone
*****.**.****@*****.***
https://www.linkedin.com/in/ge-
fiona-cao-79900972/
GE CAO
HIGHLIGHTS
J-1 visa candidate: will not require visa sponsorship if the company cannot provide. Energetic and hardworking straight A’s Master degree student who is specialized in Finance and has multi-cultural working experience. Aiming to use my knowledge of hard financial skills and competency of effective communication to satisfy the finance internship starting from Jan. 2019 at your company with ability to work under pressure. EXPERIENCE
EDUCATION
2017 - NOW AUDENCIA BUSINESS SCHOOL
MSc in Finance
HTTPS://WWW.MEILLEURES-GRANDES-ECOLES.COM/CLASSEMENT-ECOLES-DE-COMMERCE-POST-PREPA.HTML 2018 UC BERKELEY
Summer Exchange Program
Microsoft & Apple
Critical thinking
Excellent Presentation Skills
Time Management
Detail-Oriented
Problem Solving
Fast Learner
Trilingual
Team-working
Communication
Cultural Integrity
Customer Relations
Eikon & Bloomberg
LANGUAGES
Mandarin + + + + +
English + + + + +
French + + +
SOFTWARE
GPA: 3.81
Financial Accounting & Reporting under IFRS & US GAAP, Financial Analysis and Valuation, Management Control, Managing Across Cultures, Business Ethics, etc.
Projects: Corporate Analysis of Tesla and Blackstone Group.
“BiteMe” Edible cookie coffee cup CSR contest. (#1 Popularity) Cognitive Science (Neuroscience, AI, etc.) & Person in Big Data. 2013 - 2016 HOTEL INSTITUTE MONTREUX
NORTHWOOD UNIVERSITY
Double BBA in Hotel Management & Marketing
GPA: 3.87
Marketing Communication,Macro & Microeconomics, International trade, Statistics I & II, Wine Tasting.
Projects: “Salt & Pepper” E-commerce Entrepreneurship and web design Contest. (Highest Score)
May - Jun 2018 CREDIT MANAGER ASSISTANT (Shanghai, China) Aug 2014 - Jan 2015 F&B SUPERVISOR (Montreux, Switzerland) Jun - Nov 2013 F&B TRAINEE (Madeira, Portugal)
ACTIVITIES
Thesis: <Professionals ‘ Attitudes
towards Replacement of AI in
Credit Rating>
CFA: Preparing for Level I
Current Readings:
<Together is Better> by S. Sinek
<A Crack in Creation> by J.A.
Doudna & S.H. Sternberg
OTHER INTERESTS
China Guangfa Bank
Assisting the process of granting short-term loans of $30 million throughout different industries: Online Game Programming, Battery Manufacturing, Electric Automotive.
Swiss Hotel Management School
A team member of four delivering 30% of technique training class of customer service and to monitor 70% of real practising to train 100+ student in Hotel Management. Responsible for supervising school events: Christmas ball, theme banquets and exams.
Belmond Reid’s Palace
Personalizing daily customer services to maintain 100% satisfaction. Adapting and applying different communication skills with several teams.
Strategic Board Game (7 Wonders)
Cooking
Painting
Mindfulness
Contact this candidate