KRISTINA HORN
**** ****** ****** ********* ************, Philadelphia, PA 19114
Ph: 215-***-****
***********@***.***
Professional Summary
Friendly and enthusiastic with years of specialization in The Ability to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Accomplished and energetic with a solid history of achievement in all the work I accomplish. Motivated leader with strong organizational and prioritization abilities.
Skills
Public Safety and Security Active Listening
Critical Thinking Law and Government
Writing Instruction
Personnel and Human Resources Clerical
Systems Analysis Operation Monitoring
Food Production Troubleshooting
Science
Experience
Correctional Officer Jun 2013-Present
City of Philadelphia - Philadelphia, PA
Provide a secure correctional and safety environment.
Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
Take, receive, or check periodic inmate counts.
Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
Respond to emergencies, such as escapes.
Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
Instruct employees or provide on-the-job training.
Review offender information to identify issues that require special attention.
Shift manager Oct 2004-Jun 2013
Wawa - Philadelphia, PA
Cashier, serve safe certified, cash handling, slicers, deli, manage a store of two or more employees.
Resolve customer or employee complaints.
Greet customers and ask about the quality of service they are receiving.
Resolve customer or employee complaints.
Greet customers and ask about the quality of service they are receiving.
Interview, hire, or train workers.
Office manager Apr 1997-Sep 2003
Athlete's Foot - Philadelphia, PA
Microsoft word processor, answering phones, filing paper work, scheduling,
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Hire and terminate clerical and administrative personnel.
Set goals and deadlines for the department.
Education
Medical assistance : Medical assistant Sep 1998
Star technical Institude - Philadelphia, PA
* Vital Signs
* medical Billing and Coding
* CPR certified
* EEG certified