CURRICULUM VITAE

Rahul Srivastava

Email: ac7do5@r.postjobfree.com

Contact no: 840*******

Synopsis

Result-oriented professional with USP of having More than Nine years of experience with ICICI Bank in handling both Asset and Liability products.

Working as Deputy branch Manager

Experience as Privilege banker for Ferozepur Branch Punjab where multitasks of sales, operation and mapped client management performed

Experience of handling Banking operations as Customer service Officer and Customer service Manager.

An effective implementer of policies and guidelines set by bank that comply itself to the daily tasks, guidelines and frame work set by bank

Proven track record of increasing revenues, acquiring new customers and strategy implementation for deeper market penetration.

Key Areas Of Expertise

Retail Branch Banking Operations

Leading a team of 8 value banker for customer service, audit and business drive

Handling all desk and roles related to retail banking operation i:e cash clearing front desk operation, Assets desk and Loan query

In depth knowledge of banking policies and procedure updated with bank and RBI circular issued from time to time

Playing an important role in audit and compliance part of the branch.

Handling Govt and Income tax notices within stipulated time frame.

Business Development

Identifying and developing new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business.

Utilising the public information and personal network to develop marketing intelligence for generating leads.

Professional Experience

ICICI BANK LTD.

1 ) Deputy Branch Manager: ICICI Bank Ltd AD Tower Gorakhpur

Period May 2018-till date

Key Highlights:

Target: Responsible for management of 1400 cr GL size, branch operation audit and compliance and excellent service to customer

Branch Operation: Handling of team of 8 Value Bankers for day to day branch operation I: e cash, front desk operation clearing and Assets servicing

Compliance: Responsible for compliance of branch with laid down process and in accordance with circulars.

Audit: Preparing for RRM audit as well IAD audit through SQL and vouchers checking.

Customer service: Ensuring excellent level of customer service through myself and team members.

2) Deputy Branch Manager: ICICI Bank Ltd Gorakhnath Gorakhpur

Period May 2016-till date

Key Highlights:

Target: Responsible for management of branch operation audit and compliance and excellent service to customer

Branch Operation: Handling of team of 3 members for day to day branch operation I: e cash, front desk operation.

Compliance: Responsible for compliance of branch with laid down process and in accordance with circulars.

Audit: Preparing for RRM audit as well IAD audit through SQL and vouchers checking.

Customer service: Ensuring excellent level of customer service through myself and team members.

3)Customer Service Manager :- ICICI Bank Ltd –Gorakhpur (U.P.)

Period 2012-April 2016

Key Highlights

Target: Responsibility to perform as a key player for customer service,audit and compliance with preparing strong portfolio of liability and asset customer for bank

Audit: : Perform day to day operation work in strictly in accordance of guideline and parameters set by bank

Compliance: Strictly adhering to the policy guidelines set by the bank

Customer Service: As per our bank motto Customer first and say no to no always provide excellent level of customer service.

Cross Selling: To pitch different liability, assets and third party products to customer and generating quality leads from walk in customers

Managed ERV: Mange portfolio of ERV customer assign to me for relationship value enhancement

Customers Acquisition: Retail

4) Privilege banker: ICICI Bank Ltd Ferozepur (Punjab)

Period 2010-12

Target: Responsible for management and service delivery of privilege and HNI customer.

Cross Selling: To pitch different liability, assets and third party products to customer and generating quality leads from walk in customers

Managed Privilege accounts: Mange portfolio privilege customers assign to me for relationship value enhancement

Customers Acquisition: Retail

5) Customer Service Officer: ICICI Bank Ltd Ferozepur (Punjab)

Period March 2009-10

Key Highlights: Handled cash, clearing .CMS, asset and query desk during the period.

Product Handled

Liability

CASA Products

Term deposits

Assets

Home Loan

Auto Loan

Jewel Loan

Kisan Credit Card

Agri term Loan

Third Party

Gold

Life Insurance

General Insurance

Key Accomplishments

Continuously rated well with ICICI Bank during Appraisal and also in FY18 rated as 1

Got 3 grade promotion for better performance

Part of ZH club for top performers of ICICI Bank in CASA productive and honoured by ZH himself

Winner of the several contests Run by Bank for selling Insurance products.

Education

Degree

Year

Institute / University

Enrolled

Passed

B.Com.

(UPRTOU Allhabad)

2001

2004

Uttar Pradesh Rajshree Tondan Open University Allahabad

Intermediate

1997

1999

Maharaj Agrsen Inter College Deoria

High school

1995

1997

Baba Raghav Das Inter College Deoria

Personal Particulars

Father's Name : Late Sh.Dhanesh Lal Srivastava

Date of Birth: : Oct 20,1982

Marital Status: : Married

Permanent Address: Rajala Kurmi Tola

Deoria Khas Deoria

Pin-274001

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Rahul Srivastava

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