Ma. Lourdes G. Dela Cruz
Reliable and eager to learn
Self- motivated individual with desire to further enhance and develop skills
Competent and fast learner with ability to master concepts quickly
Adaptable to whatever tasks are given to me
Keen and attentive to each and every detail
Dedicated and meticulous
Conscious in meeting deadlines
Email Addresses email@example.com firstname.lastname@example.org email@example.com
Social Media Marketing
Can create and design website
Microsoft (Excel and Word)
Online Content Marketing
Virtual Assistance : MS Office (Access, Excel, Word, OneNote, PowerPoint, Project and Publisher), Gmail (Email, Docs, Reader, Calendar, GDrive, etc.), Adobe products (just Reader, Flash Player and only very basic knowledge of Photoshop/Illustrator)
Social Media : Facebook, Twitter, Google+, LinkedIn, Pinterest, Tumblr, Instagram, 3rd
party apps and Social Bookmarking-HootSuit, Buffer
Internet Communications : Skype, Hangouts, Messenger, Zoom.us, Join.me, WhatsApp
Other Softwares : Canva, BaseCamp, Dropbox, Microsoft Office, Google Spreadsheet
Google Digital Garage – “Fundamentals of Digital Marketing”
Data Entry (Data extraction from PDF)
May 5- 15 2018 (Fixed price job)
oCollecting and entering database
oMaintaining accurate records of valuable company information
oCompiling, verifying accuracy and sorting information to prepare source data.
oReviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
oDownload papers and then just copy paste the name, email address and title of the paper into excel sheet
Outbound Call Center Agent
Fusion BPO Services March 2010-August 2010
Orient Square Bldg., F Ortigas Jr. Rd., Ortigas Center, Pasig, Metro Manila
oTo make outgoing calls to people.
oTo inform them about new products and services.
oTo try and sell the products and services to people.
oTo listen to objections and handle them effectively.
oTo generate more leads from the people out called.
oTo enter the details of every interaction in the system.
Library Assistant Clerk
Malayan Colleges Laguna
Pulo Diezmo Rd. Pulo, Cabuyao, Laguna June 2007-February 2010
oCompile records, sort and shelve books
oAnd issue and receive library materials such as pictures, cards, slides and microfilm.
oLocate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title.
oRegister patrons to permit them to borrow books, periodicals, and other library materials.
oLend and collect books, periodicals, videotapes, and other materials at circulation desks.
oEnter and update patrons' records on computers.
Computer Secretarial- 2 years(graduate)
October 1999-October 2001
Peralta Computer & Secretarial School
Tierra Commercial Center, Tandang Sora Ave., Culiat 1128 Quezon City
Central Visayas State College of Agriculture Forestry & Technology
(CVSCAFT formerly BSF) 1995-1999
Cogtong, Candijay, Bohol.
Cogtong Elementary School Cogtong, Candijay, Bohol.