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Management Project

Houston, TX
October 14, 2018

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Houston, Texas *****


An Experienced Change Management, Organizational Development and Talent

Management Professional with Global Project Management Experience

Professional Experience

Mark Hordes Management Consultants, LLC Houston TX 2008-Current

Change, Talent Management & Organizational Improvement:

Management Consultant

I work with companies and leaders, who want to increase organizational effectiveness and lead, manage and sustain organizational improvement, talent acceleration and change management initiatives

Sample Projects Completed

Neudesic, Houston, TX

Journey Management Consultant

Retained as a Leadership, Organizational Development coach, change and business consultant to elevate Digital Business Management and Cloud/AI/Predictive Analytics technical staff to increase effectiveness in transitioning to total solutions business consultants

Supported the people-business- technology vision to bring new technologies fueled by the cloud into client organizations to drive innovation, growth, performance and engagement

Coached consultants, business analysis and engagement managers from multiple service lines: Digital Business Management/DBM, AI, Machine Learning, Predictive Analytics and Cloud Technology to better align technology and people to business goals, objectives and company sales effectiveness/targets

Helped develop Digital Business Journey Management process, proposals, expanded existing projects by 25%. Wrote an internal marketing white paper: “Rules for the Road” for People Alignment in a Digital Transformation

Entergy, Jackson, MS

Change Management, Organizational Culture Transformation consultant for Corporate and 7 Nuclear Plants across the U.S.

Change and Transformation Management Consultant for/Fix the 7 Plants- $3B culture Change Recovery Initiative

Change Management implementation consultant utilizing Kotter Methodology framework, Communications Management, Leadership Development, Transformation Liaison Network Development Lead, Culture and Behavior Change, Effectiveness and Measurement, Sponsorship, Employee Involvement, Change Engagement and Enablement in the design of the “ Strategic Nuclear Excellence Transformation Initiative”

Led the Plant-wide Engineering Centralization and Plant Re- Engineering Design Change Management Operational and Strategic Plan efforts

Facilitated,” “Prevention, Detection and Correction”, “Fix the Plant” Operations Improvement: “Strengthen Technical Conscience” “Fortify Integrated Risk Management” “Single Point Vulnerabilities” Executive Coaching and Training

Led numerous executive team working sessions with senior level teams in the development of the Effectiveness change Assessment Planning Process and Strategy Plan for the Integration of Initiatives across 7 plants

Developed a Competency based Multi- Tiered Skills, Organizational Training for the Implementation Plant Site Coordinators and 14 Change Agents in plant location

American Bureau of Shipping, Houston, TX

Change Management Assessment Consultant

Led the change management readiness assessment and overall strategic change plan to support a GLOBAL Maximo software implementation for the Digital Vessel project

ConocoPhillips Inc. Houston, Texas

Change Management Consultant

Delivered a 10 week HR strategy engagement for the Human Resources division in the

Successful funding of a $30M cost savings project in Contingency

Workforce Management/Vendor Management System and process improvement

Baker Hughes Inc. Houston, Texas

Global Change Management Lead/FASST Outsourcing Project Lead

Corporate Enterprise Financial Organization

Global change management transformation project led for a 100+ country outsourcing,

project responsible for the full life cycle of organizational transformational

change, SAP IMPLEMENTATION and alignment for all aspects of standard and financial process

deployments and transitions to Baker Hughes country global offices.

Focused on Accounts Payable, Accounts Receivables and General Ledger

Standard Processes. FASST Project, (Financial Accounting Shared Services Transformation)

Managed all aspects of change management, communications, sponsorship, stakeholder engagement and training for retained financial professionals

Worked closely in the coordination of all aspect or organizational change with two project consulting firms: Accenture and Everest Group

Chevron Corporation, Houston, Texas

Individual Contributor and Lead Consultant on Multiple projects across the company

Trained on and utilized all phases of CPDEP for Change Management and Organizational Design

Led a group of 10 Change Management professionals, (organizational development, communications, training, stabilization, recognition and rewards, team building, process management, and behavior change management in support of an enterprise implementation

of ITIL/Remedy 7.0, 10 processes)

Successfully designed and delivered the global re-design of a downstream human resources organization, delivering a 40% improvement in operating efficiency and effectiveness

Led the change management project for the Reservoir Management project

As part of the Global Work Force Development Group, lead consultant on numerous organizational design and development projects utilizing “best of breed” OD&D Tool Kits and strategy methodologies for the Alternative Energy Group

Structure and build executive relationships with senior Business Units Leaders, Business Integration sponsors, deployment executives, tools/process, and cross-functional project teams

Design ITSM Program customer satisfaction metric score cards, survey’s and feedback systems.

Lead and facilitate global meetings with and through organizational support organizations.

Coordinate global advisory teams to ensure alignment with program goals.

Led stabilization efforts for early adopters businesses on Remedy 7.

Created the global change management strategy for the deployment of ITSM

Training hundreds of managers and supervisors in Participative Management Skills and Tools

Worked off-shore on a CA platform training crews on participative management

Developed and rolled-out a stakeholder involvement, and assessment in support of the advisory board engagement, and led multiple strategic assessment and impact studies

Schlumberger, Houston, Texas

Business Consultant

Developed a comprehensive analysis study and plan for the services division of the company with marketing recommendations and portfolio leverage recommendations to increase services sales by 10X

Shell Oil Learning Center, Houston, Texas

Management Skills Trainer and Facilitator

Designed a five day management certification training program for 10K Shell Services employees. 97% of participants successfully passed their CMC Certification exam, and went on to lead, deliver and manage over 10M of internal projects learned during the workshop series. Highest rated course in 10 years as part of Shell Learning.


The Sinclair Group, Woodlands, Texas 2009-2013

Change Management and Organizational Effectiveness Lead

Implemented a $2.3M Organizational Effectiveness project to SADARA, a $32B Chemical Plant JV between Saudi Aramco, KNR and Dow. Supported the transition of 42 diverse global teams from around the world to site in Saudi Arabia. Created targeted metrics and synergy amongst all teams to create high performing groups. Developed a plan to lunch “First Product” ahead of schedule.

Design and deliver consulting solutions and training capabilities in change and talent management and organizational excellence for a consulting company that is focused in the chemicals industry in process management advisory in the energy, resources and paper industries

Design and delivered Critical Organizational Behavior Change Frameworks to

Tier One and Multinational Clients resulting in major shifts in Culture and Performance

Improvement in support of Operational Management (OPX) Rapid Transformations

Part of numerous Profitability Potential Assessment Engagement Teams for specialty Chemicals, Pulp and Paper and Energy clients to capture overall costs reductions and aligning the organization culture to the new direction in the U.S and Middle East

Designed, developed and delivered a High Performance Culture Change Methodology that gained new OE clients

Conducted “Commitment Model” training to a cross section of Sinclair Clients

Designed, developed and executed several e-market business development vehicles: OE Journal/readership of 16,000 global subscribers

Alexander Consulting, LLC, Houston, TX 1999-2004

Change Management and Professional Services Strategy Consultant

Led a strategy and change management consulting firm and worked for professional services companies, energy and IT industry clients with a 97% client satisfaction rate. Supported the transition of clients from break fix to total solutions

Trained business development professional and product saleforces to sell total solution services resulting in a 35% increase in client’s new business lead generation and new sales for professional services

Developed business strategies for over 30 companies leading to increase people, performance and profitability increases

ACCENTURE Houston, TX 1990-1999

Change Management Associate Partner

Consulted globally to multinational energy corporations across industries: energy, chemicals, consumer products, resources, technology, transportation and financial services.

Member of the Central Region Change Management and Human Capital delivery team

Served as strategic change management lead on global HR systems integration projects, e-commerce, SAP-R3 and ERP for four global clients. Designed training/on-line support and power users on SAP and Change Management practices

Initiated the Organizational Culture Change service offering and rolled out the service globally. Designed and delivered large-scale global organizational alignment and culture change programs for multinational corporations resulting in business integration and improved human capital productivity and performance

Organizational change management partner on Design, Build and Run development programs. Directed corporate transformations and reengineering engagements. Coordinated and project managed $120M business integration engagement for global chemical and energy clients. Designed and developed support human resources and compensation/salary planning processes and plans for senior executives

Created “Thought Leadership” strategy executive briefings and developed firm products in Mergers & Acquisitions, Alliance Management, Sponsorship, Communications, Culture Change and Strategic Change Management

Consulting engagements included: Hoechst Celanese, Georgia Pacific, Dupont, Dow Chemicals, Pennzoil, Nestles, Exxon, Fleming Foods, Import/Export Department of Canada, Tenneco, Tenneco Shared Services, Tenneco Gas, Oxford University, Johnson Wax, Ryder, Sea Land, Marriott Hotels, Holiday Inns World Wide, American Express, Andersen Worldwide, Unilever


MBA and MS Human Development

Aurora University, Aurora IL

BS, Political Science

University of Houston, Houston TX

Certificate of Advanced Studies in International Management, “Thunderbird”. The American Graduate School of International Management, Glendale, Arizona. Post MBA 1 year program

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