Able to communicate clearly
Flexible & Dependable
Willing to add skills and
AREAS OF EXPERTISE:
99 A Sta Escolastica Village,
Baguio City, Philippines
Top Performer 2017, 1st Quarter
2017, on the month of June
2018 & 2015, and November
2015 under RAJ Technologies.
Sent to Hong Kong to set-up,
configure server and network.
Install and set-up systems that
Bachelor of Science in
Information and Technology,
Saint Louis University
2007 - 2011
Ernest Ryan I. Amurao
Application Administration (Jira, Crucible, Bitbucket, and Confluence)
VPS (Digital Ocean, Linode)
Virtualization mainly on Kernel Virtual Machine.
Computer Hardware Assembly / Troubleshooting
LANs, WANs, DNS Management
RAJ Technologies Inc. / WIPRO (Texas Instruments)
IT Specialist – TMG IT Software Quality Tools Administrator / System Administrator March 9, 2015 – September 30, 2018 (3 years 7 months) 2/F RAJ Bldg. #7 Labsan Street Kayang Extension Baguio City, Philippines
Resolving server issues, includes both operational and performance issues.
Maintaining and upgrading of Jira, Crucible, Confluence, Bitbucket applications.
Server capacity planning.
Complex problems sometimes requiring online searches or vendor interaction.
Strategic repository setup that requires customer discussions.
Large or new workgroup engagements.
Complex automation and workflow automation.
Large or new workgroup engagements.
Develop simple automation to help with support.
Backend access that helps overcome documented application stability, including starting and stopping of service.
Monitoring, working with operations teams.
Solving unstructured problems.
Gathering information on issues from customers to identify issue.
Responding to customer tickets and how to questions.
Providing access and permissions.
Resolving the issue from the application.
The MANOR Camp John Hay
October 13, 2014 – February 15, 2015 (5 months)
Camp John Hay Loakan Road, Baguio City
Troubleshooting and maintaining personal computers, laptops and printers.
Responsible for creating backup of hotel system database.
Creating windows login and hotel system account for new users.
Responsible for maintaining hotel system and servers.
Assisting guest’s issues and concerns.
Coordinating with housekeeping, bell service staff and management to fulfil guest requests.
Creating and updating of posters, collaterals, and signage. Wowstream Inc.
July 29, 2013 – September 16, 2014 (1 year 3 months)
#112 Purok Pidawan Loakan Proper, Baguio City, Philippines
Installing, configuring and maintaining of servers.
Managing virtual machines in
virtual private servers.
Managing DNS of each VM.
Managing database, repository
and updating web servers for
Producing documentation on
administrator and user
procedures & guidelines while
providing system training for
users and administrators.
Responsible for Adding,
removing, updating user
accounts, and resetting
Providing advice on selection of
Timely analyze whether any repairs or replacements is needed.
Quickly arrange repair for hardware in case of hardware failure and verify that the peripherals are working properly.
Installing, setting up, maintaining network infrastructure including cabling and configuring of equipment.
Implementing and managing IP Addressing; configured TCP/IP addressing on a server.
Responsible for troubleshooting network related issues. Laser Marketing / NiuCom
Computer Technician / Help Desk Support
July 1, 2011 – July 30, 2012 (1 year 1 month)
PortaVaga 2nd Floor, 2600 Baguio City
Troubleshooting and Maintaining personal computers, laptops and printers.
Configuring new hardware and software upgrades.
Protecting computer user`s data and settings.
Configuring wireless and hard-wired network
Keeping track of ingoing and outgoing repairs.
Organizing and maintaining records.
Scheduling assignments and approve all completed works.
Performing on-site repair and preventive maintenance on personal computers. REFERENCES:
Jale Aspen Tambuyat
RAJ Technologies Inc., Baguio City
James Jude Plurad
Wipro Ltd, Manila
Scott D Allen
Software Development IT
Texas Instruments, Texas Dallas
CP: 214 – 240 - 2089
PN: 214 – 576 – 4322
I hereby certify that the above information is true and correct to the best of my knowledge. Ernest Ryan I. Amurao