PERSONAL SKILLS:

Critical Thinking

Problem Solving

Able to communicate clearly

and effectively

Flexible & Dependable

Willing to add skills and

knowledge base

AREAS OF EXPERTISE:

Application Administration

Unix Administration

Virtualization

Hardware Troubleshooting

PERSONAL DETAILS:

99 A Sta Escolastica Village,

Baguio City, Philippines

Mobile: +(63-906-***-****

ac7djh@r.postjobfree.com

ACCOMPLISHMENTS/AWARDS:

Top Performer 2017, 1st Quarter

2017, on the month of June

2018 & 2015, and November

2015 under RAJ Technologies.

Sent to Hong Kong to set-up,

configure server and network.

Install and set-up systems that

improved process.

EDUCATIONAL BACKGROUND:

Bachelor of Science in

Information and Technology,

Saint Louis University

2007 - 2011

Ernest Ryan I. Amurao

System Administrator

KEY SKILLS:

Application Administration (Jira, Crucible, Bitbucket, and Confluence)

VPS (Digital Ocean, Linode)

Virtualization mainly on Kernel Virtual Machine.

Unix Administration

Computer Hardware Assembly / Troubleshooting

LANs, WANs, DNS Management

WORK EXPERIENCE:

RAJ Technologies Inc. / WIPRO (Texas Instruments)

IT Specialist – TMG IT Software Quality Tools Administrator / System Administrator March 9, 2015 – September 30, 2018 (3 years 7 months) 2/F RAJ Bldg. #7 Labsan Street Kayang Extension Baguio City, Philippines

Resolving server issues, includes both operational and performance issues.

Maintaining and upgrading of Jira, Crucible, Confluence, Bitbucket applications.

Server capacity planning.

Complex problems sometimes requiring online searches or vendor interaction.

Strategic repository setup that requires customer discussions.

Large or new workgroup engagements.

Complex automation and workflow automation.

Large or new workgroup engagements.

Develop simple automation to help with support.

Backend access that helps overcome documented application stability, including starting and stopping of service.

Monitoring, working with operations teams.

Solving unstructured problems.

Gathering information on issues from customers to identify issue.

Responding to customer tickets and how to questions.

Providing access and permissions.

Resolving the issue from the application.

The MANOR Camp John Hay

IT Assistant

October 13, 2014 – February 15, 2015 (5 months)

Camp John Hay Loakan Road, Baguio City

Troubleshooting and maintaining personal computers, laptops and printers.

Responsible for creating backup of hotel system database.

Creating windows login and hotel system account for new users.

Responsible for maintaining hotel system and servers.

Assisting guest’s issues and concerns.

Coordinating with housekeeping, bell service staff and management to fulfil guest requests.

Creating and updating of posters, collaterals, and signage. Wowstream Inc.

System Administrator

July 29, 2013 – September 16, 2014 (1 year 3 months)

#112 Purok Pidawan Loakan Proper, Baguio City, Philippines

Installing, configuring and maintaining of servers.

Managing virtual machines in

virtual private servers.

Managing DNS of each VM.

Managing database, repository

and updating web servers for

new changes.

Producing documentation on

operational, system

administrator and user

procedures & guidelines while

providing system training for

users and administrators.

Responsible for Adding,

removing, updating user

accounts, and resetting

passwords.

Providing advice on selection of

IT equipment.

Timely analyze whether any repairs or replacements is needed.

Quickly arrange repair for hardware in case of hardware failure and verify that the peripherals are working properly.

Installing, setting up, maintaining network infrastructure including cabling and configuring of equipment.

Implementing and managing IP Addressing; configured TCP/IP addressing on a server.

Responsible for troubleshooting network related issues. Laser Marketing / NiuCom

Computer Technician / Help Desk Support

July 1, 2011 – July 30, 2012 (1 year 1 month)

PortaVaga 2nd Floor, 2600 Baguio City

Troubleshooting and Maintaining personal computers, laptops and printers.

Configuring new hardware and software upgrades.

Protecting computer user`s data and settings.

Configuring wireless and hard-wired network

Keeping track of ingoing and outgoing repairs.

Organizing and maintaining records.

Scheduling assignments and approve all completed works.

Performing on-site repair and preventive maintenance on personal computers. REFERENCES:

Jale Aspen Tambuyat

Operations Manager

RAJ Technologies Inc., Baguio City

CP: +(63-917-***-****

E: ac7djh@r.postjobfree.com

ac7djh@r.postjobfree.com

James Jude Plurad

Project Manager

Wipro Ltd, Manila

CP: +(63-905-***-****

E: ac7djh@r.postjobfree.com

ac7djh@r.postjobfree.com

Scott D Allen

Software Development IT

Texas Instruments, Texas Dallas

CP: 214 – 240 - 2089

PN: 214 – 576 – 4322

E: ac7djh@r.postjobfree.com

I hereby certify that the above information is true and correct to the best of my knowledge. Ernest Ryan I. Amurao

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