Resume

Sign in

Customer Service Manager

Location:
Kaneohe, HI
Posted:
October 13, 2018

Contact this candidate

Resume:

Devin K. York

*** ******** **

Kailua, Oahu, Hawaii 96734

808-***-**** ● ac7dhc@r.postjobfree.com

Versatile and results-oriented professional combining strong business acumen with demonstrated technical aptitude and process knowledge. Proficient with a wide array of tools and technologies. Demonstrated ability to lead and manage an effective team. Proven ability to guide projects from inception through planning and development to meet critical deadlines and budgets. Excellent verbal and written communications skills.

Areas of Expertise

Technical

Electromechanical systems troubleshooting and analysis Electronic equipment installation and repair

Proficient in reading and interpreting mechanical and schematic drawings Troubleshooting and repair of complicated electronics/computer systems Proven ability in assembly and certification of complex electromechanical components Application Engineering and Process Development

Technical Writing and Editing

Managerial

Team development

Recruiting, training, motivating and mentoring effective teams Computer applications training

Process development

Project management

Negotiation and Conflict Resolution

CAREER DEVELOPMENT

Motorcycle Parts Counter

Cycle City LTD, 600 Puuloa rd, Honolulu, HI 96819 (2011-2018) Responsible for using Lightspeed software, and other means, to find the correct part for customers based on Make Model and Year. To create and arrange displays, and highlight new products as they become available. Ensuring adequate stock to meet customer demand for Harley Davidson and other motorcycle parts.

Engineering Technician II

Lockheed Martin, Pearl Harbor Subtorp IMA, Ewa Beach, HI (2008-2010) Responsible for assembly of Mod 6 and Mod 7 torpedoes in accordance with strict quality standards. Certified in explosive ordinance handling, torpedo handling, and overhead crane operations. Reviews documentation for compliance with quality assurance requirements. Implements changes to established processes via written request when inefficiencies and inaccuracies are identified during work processes.

Clearance – Secret

Devin K. York -- Page 2

Engineering Technician II

Raytheon IDS, Pearl Harbor Subtorp IMA, Ewa Beach, HI (2002-2007) Responsible for assembly of Mod 4, Mod 5, Mod 6 and Mod 7 torpedo engines in accordance with strict quality standards. Certified in explosive ordinance handling, torpedo handling, engine assembly, and overhead crane operations. Reviews documentation for compliance with quality assurance requirements. Implements changes to established processes via written request when inefficiencies and inaccuracies are identified during work processes.

Six Sigma Specialist: Developed and implemented process improvements for enhanced workflow in assembling torpedo engines. Effectively eliminated rework and reduced redundant and wasted man-hours by more than 30%, saving Raytheon $10,000 annually.

Clearance – Secret

Supervisor – Parts Department

Cycle City Ltd., Honolulu, HI (1994-2002)

Advanced from counter sales to supervisor. Responsible for ensuring adequate stock to meet customer demand for Harley Davidson and other motorcycle parts. Developed and lead effective warehouse team, ensured stock quality, sourced and identified vendors, maintained vendor relationships.

Developed and wrote SOP manual: Undertook responsibility for creating a manual that filled existing need for parts department SOP manual. No manual existed prior to this project.

Trained staff in Lightspeed System: After self-training and becoming proficient in the Lightspeed System (Bell & Howell’s enterprise resource infrastructure architecture), trained entire staff in use of system that linked all business operations, allowing data sharing and interaction for optimal customer service.

Transitioned staff from old system to new infrastructure: Prior to implementation of Lightspeed System, company operations were handled via 4 separate systems.

Enhanced customer service: Developed and implemented numerous procedural improvements that reduced turnaround, increased efficiency and reduced staff costs. Photo Studio Manager/Photographer

Carriage House Photography, Orange Park, FL (1991-1993) Managed staff of 30 employees in one of four portrait studios. Responsible for all aspects of daily operations including customer relations, inventory control, quality assurance, marketing and public relations.

Sony Digital Studio Test Sight: Marketing test sight for Sony’s digital studio system, which is now used throughout the United States and Japan.

Trained staff in Adobe Photoshop: After self-training and becoming proficient in computerized photo enhancement using Adobe Photoshop, trained staff in application’s use, greatly improving photo quality and customer satisfaction.

Public Relations and Marketing: Designed and constructed display advertising for company.

--Early Career Development--

Camera Store Manager: Anderson’s Camera & Hi Fi, Honolulu, HI (1982-1986) Advanced from counter sales to manager of two stores. Portrait Sales: Sears Portrait Studio, Pearl City, HI (1980-1981)

Top Salesman for 9 months, Won division sales award. Photographer: York Photography, Honolulu, HI (1985-present)



Contact this candidate