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Customer Service Mortgage

Location:
Jacksonville, FL
Salary:
14.00
Posted:
October 13, 2018

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Resume:

Vikki Warren

**** ***** ******, *****

Jacksonville, FL 32207

904-***-****

ac7dh1@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptional professional in the mortgage and banking industry, with a consistent track record of exceeding customer expectations. Outstanding analytical and verification skills applied to all aspects of the mortgage application and approval process. Proven ability to communicate with and interact effectively with customers and personnel of all levels. A consistent focus on accuracy, completeness, and timeliness to ensure the highest level of customer satisfaction combined with outstanding bottom line results for the company.

PROFESSIONAL EXPERIENCE

FREEDOM MORTGAGE Jacksonville FL

Data Specialist March 2017 – August 2018

•In -Depth review of collateral & executed loan documents to determine accuracy of critical bank fees

•Reporting of any discrepancies to QC analyst in adherence with OCC / CFPB requirements

•QC of date integrity logs submitted for review prior to disbursement of fees

•Maintain Excel working spreadsheet with 250 or more loans

•Update Loan Serv system

FREEDOM MORTGAGE Jacksonville,FL

HUD Specialist/Closer February 2015 – March 2017

•TRID experience and knowledge of TRID guidelines

•Prepared closing disclosure confirming all fees are accurate

•Delivered closing documents to title companies and closing agents

•Communicated with processors and closers clearing conditions while delivering superior customer service

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JP MORGAN CHASE Jacksonville FL

Senior Loan Closer December 2009 – July 2014

•Prepared closing documents nationwide, complying with all state regulations

•Managed loan application pipeline in a timely and effective manner

•Ensured strict compliance with company and investor guidelines using 10 plus years of closing

•Balanced and corrected HUD-1 settlement statement to confirm all fees are accurate

•Communicated with loan officers and processor clearing conditions while delivering

superior customer service

WASHINGTON MUTUAL Jacksonville FL

Retail Mortgage Banking Closer/Opener December2004 – December 2009

•Draw closing documents

•Set up escrows and taxes

•Reviewed and approved HUD-1

•Completed wire transfers

•Submitted auto pay forms and voided checks

•Reviewed signed documents

•Reviewed conditions prior to funding

•Issued funding number to settlement agents



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