Ms. Kayla Marie Prather

** ********** ***** *** ***

Staunton, VA 24401

Mobile: 706-***-****

Email: ac7dgt@r.postjobfree.com

Work Experience:

Teleperformance, USA

**/**** - *******

Apple Technical Support Senior Advisor

Duties, Accomplishments and Related Skills:

• Listen to customers' concerns and show empathy

• Foster strong relationships with customers to strengthen our brand awareness

• Assist with technical support questions and problem solve

• Transfer calls to appropriate departments

• Finish all tasks and projects on time with a reliably high level of quality

• Delegate calls that require a supervisor

• Conflict Resolution

Supervisor: Andrew Taylor ((208)- 989-7503)

Okay to contact this Supervisor: Yes

PetSmart

01/2015 - 09/2015

Pet Care Specialist/ Aquatics Specialist

Duties, Accomplishments and Related Skills:

• Take samples of water to ensure water quality is healthy for each species of fish

• Administer medication to unhealthy animals

• Inspect animals daily to ensure they are healthy

• Approach all work activities with deliberate focus to ensure that each task is completed correctly, efficiently, and effectively

• Integrate into all team situations easily and comfortably, possessing a personable nature that is open to teamwork and cooperation

Supervisor: Brittany Cannon (706-***-****)

Okay to contact this Supervisor: Yes

CVS Pharmacy

10/2013 - 01/2015

Customer Service Specialist

Duties, Accomplishments and Related Skills:

• Approach all work activities with deliberate focus to ensure that each task is completed correctly, efficiently, and effectively

• Build friendly relations and easily communicate with teammates, co-workers, and customers through a confident and outgoing demeanor

Supervisor: Ina Riviera (843-***-****)

Okay to contact this Supervisor: Yes

Huntington Beach State Park

03/2013 - 10/2013

Nature Center Intern

Duties, Accomplishments and Related Skills:

• Collect samples of water to ensure healthy water quality

• Identify marine and coastal species

• Identify sea turtle nests and analyze coordinates

• Data analysis

• Project management

• Team worker who is able to adapt in highly dynamic and changing situation

Supervisor: Marcy Bartha (843-***-****)

Okay to contact this Supervisor: Yes

Education:

Coastal Carolina University Conway, SC United States

Bachelor's Degree of Science

GPA: 3.6 of a maximum 4.0

Major: Marine Science Honors: Cum Laude

Relevant Coursework, Licenses and Certifications:

Coursework includes:

Microbiology, Environmental Biology, Marine Chemistry, Ecology

• Advanced topics in biology

• Lab testing

• Conducted experiments in a team setting to achieve desired objectives for lab projects

• Collected, analyzed and interpreted lab results and data and composed formal lab reports

• Presented results found in lab reports to peers

References:

Ina Riviera

Store Manager at CVS

843-***-****

Andrew Taylor

Supervisor at Teleperformance

208-***-****

Matthew Bray

Supervisor at Teleperformance

208-***-****

Contact this candidate