Customer Service Store Manager
Resume:
Ms. Kayla Marie Prather
Staunton, VA 24401
Mobile: 706-***-****
Email: ************@*****.***
Work Experience:
Teleperformance, USA
Apple Technical Support Senior Advisor
Duties, Accomplishments and Related Skills:
• Listen to customers' concerns and show empathy
• Foster strong relationships with customers to strengthen our brand awareness
• Assist with technical support questions and problem solve
• Transfer calls to appropriate departments
• Finish all tasks and projects on time with a reliably high level of quality
• Delegate calls that require a supervisor
• Conflict Resolution
Supervisor: Andrew Taylor ((208)- 989-7503)
Okay to contact this Supervisor: Yes
PetSmart
01/2015 - 09/2015
Pet Care Specialist/ Aquatics Specialist
Duties, Accomplishments and Related Skills:
• Take samples of water to ensure water quality is healthy for each species of fish
• Administer medication to unhealthy animals
• Inspect animals daily to ensure they are healthy
• Approach all work activities with deliberate focus to ensure that each task is completed correctly, efficiently, and effectively
• Integrate into all team situations easily and comfortably, possessing a personable nature that is open to teamwork and cooperation
Supervisor: Brittany Cannon (706-***-****)
Okay to contact this Supervisor: Yes
CVS Pharmacy
10/2013 - 01/2015
Customer Service Specialist
Duties, Accomplishments and Related Skills:
• Approach all work activities with deliberate focus to ensure that each task is completed correctly, efficiently, and effectively
• Build friendly relations and easily communicate with teammates, co-workers, and customers through a confident and outgoing demeanor
Supervisor: Ina Riviera (843-***-****)
Okay to contact this Supervisor: Yes
Huntington Beach State Park
03/2013 - 10/2013
Nature Center Intern
Duties, Accomplishments and Related Skills:
• Collect samples of water to ensure healthy water quality
• Identify marine and coastal species
• Identify sea turtle nests and analyze coordinates
• Data analysis
• Project management
• Team worker who is able to adapt in highly dynamic and changing situation
Supervisor: Marcy Bartha (843-***-****)
Okay to contact this Supervisor: Yes
Education:
Coastal Carolina University Conway, SC United States
Bachelor's Degree of Science
GPA: 3.6 of a maximum 4.0
Major: Marine Science Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Coursework includes:
Microbiology, Environmental Biology, Marine Chemistry, Ecology
• Advanced topics in biology
• Lab testing
• Conducted experiments in a team setting to achieve desired objectives for lab projects
• Collected, analyzed and interpreted lab results and data and composed formal lab reports
• Presented results found in lab reports to peers
References:
Ina Riviera
Store Manager at CVS
Andrew Taylor
Supervisor at Teleperformance
Matthew Bray
Supervisor at Teleperformance
Contact this candidate